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Honda of New Rochelle - Service Center
New Rochelle, NY
351 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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351 Reviews of Honda of New Rochelle - Service Center
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March 31, 2012
I brought my 2011 Honda CRV in for my first complimentary service an oil change. When I first arrived at the Express service center I was not too happy as I had just noticed that my front bumper was loose on service an oil change. When I first arrived at the Express service center I was not too happy as I had just noticed that my front bumper was loose on the driver's side I had no recollection of my car being hit however considered the possibility that another vehicle could have hit my parked car. I was initially told by the Express service technician that he could do the oil change at the Express station but I would have to bring my car across the street to the main service area for someone to look at the fender . I expressed my dissatisfaction with having to do this with the service advisor Mike .Mike's excellent customer service skills came into play and this is why I rated my experioence as a "5" He immediately contacted an auto body specialist to come to the Express location and look at the fender problem ,Mike promised to get someone within the next 20 minutes while my oil was being changed. I read the complimentary newspaper but avoided those calorie loaded donuts and coffee. As promised the auto body specialist arrived, he diagnosed the fender problem, advised my of my options and fixed the problem to my satisfaction on the spot . Mike was extremely professional , I love the new Express station ,my only suggestion is to consider offering a more healthly option in addition to those high calorie donuts for those of us who watch our waistlines !! More
by pkilroy
Employees Worked With
Jessica Bringoli, Mike Vigliotti
March 31, 2012
This was my first visit to the new express service location. It was super fast and Sal was very friendly, helpful, and knowledgeable. I'm very happy with new quick service option. location. It was super fast and Sal was very friendly, helpful, and knowledgeable. I'm very happy with new quick service option. More
by MPR
March 30, 2012
The personnel was very friendly and welcoming. My car was attended immediately and the wait for the work to be completed was less than 20 minutes. I was more than satisfied and will go back for all servicing attended immediately and the wait for the work to be completed was less than 20 minutes. I was more than satisfied and will go back for all servicing to my car. More
by jtcarey
Employees Worked With
Jessica Bringoli, Mike Vigliotti
March 30, 2012
Brought the car in for low tire pressure and an oil change and had new breaks installed as well. Although I am never happy about spending more then anticipated on servicing, Mike took the time and pati change and had new breaks installed as well. Although I am never happy about spending more then anticipated on servicing, Mike took the time and patience to show me where and how the breaks were wearing and what my options were. He took ownership of servicing and arranged to have the work done at the main location and the car returned to his location for pickup. (vs sending me to the main service center to make an appointment and deal with a another set of employees) He took ownership, kept me informed, test drove the car after repairs and followed with a phone call to ensure I was satisfied and car was running well. I have complete trust in Mike and his customer service is outstanding. He is truly an outstanding employee and I trust you value him as much as his customers do. More
by evelynwa1210
Employees Worked With
Jessica Bringoli, Mike Vigliotti
March 30, 2012
I was happy with the service I received at your Express Service Center. I brought my car in for an oil change and tire rotation. I pulled in at approximately 11:40 a.m. and pulled out at noon. The servi Service Center. I brought my car in for an oil change and tire rotation. I pulled in at approximately 11:40 a.m. and pulled out at noon. The service advisor, Ivan was courteous and professional and the service was speedy and I am grateful for not having to schedule an appointment or waiting several hours for my car to be serviced. Thank you for a job well done SCefalo More
by scefalo
Employees Worked With
Jessica Bringoli
March 29, 2012
Mike Vigliotti assisted me when I brought my honda civic in for service on 3/28/2012.He was polite and knowledgeable about his work. He answered all my questions and concerns and put my mind at ease showing in for service on 3/28/2012.He was polite and knowledgeable about his work. He answered all my questions and concerns and put my mind at ease showing his expertise as an experienced dealer. More
by murgloss
Employees Worked With
Mike Vigliotti, Jessica Bringoli, Mike Vigliotti
March 28, 2012
I think it's in poor taste to make a customer write twenty five words or more just to have their review submitted. But on the flipside Michael was excellent and I would send anyone with a vehicle (not twenty five words or more just to have their review submitted. But on the flipside Michael was excellent and I would send anyone with a vehicle (not just a Honda) to go and see him. Michael was wonderful and so friendly a definite people person and I was happy to have the pleasure of meeting and dealing with him. More
by Acrawl
Employees Worked With
Jessica Bringoli, Mike Vigliotti
March 28, 2012
I loved the express service option.. I was able to get my oil change and tire rotation in under 30 mins... with coffee and donuts after 7:30PM.. If only I knew you guys were also open on Sunday!!!!! Sal Oc oil change and tire rotation in under 30 mins... with coffee and donuts after 7:30PM.. If only I knew you guys were also open on Sunday!!!!! Sal Oceguera professionalism was an added bonus! Thanks. More
by ajayda
Employees Worked With
Jessica Bringoli
March 27, 2012
Excellent service. The staff was extremely friendly and helpful. The VIP area was clean and comfortable with plenty of amenities. It's nice to see a company take customer service so seriously. helpful. The VIP area was clean and comfortable with plenty of amenities. It's nice to see a company take customer service so seriously. More
by march5966
Employees Worked With
Jessica Bringoli, Mike Vigliotti
March 26, 2012
Fast, Friendly and very helpfull service. Both Mike Fast, Friendly and very helpfull service. Both Mike Vagliotti and Paul Mecca were a pleasure to deal with. I did not feel like I was taken advantage Fast, Friendly and very helpfull service. Both Mike Vagliotti and Paul Mecca were a pleasure to deal with. I did not feel like I was taken advantage of and all my concerns were handled properly. Thank you. More
by Maria Fernandes
Employees Worked With
Paul Mecca, Ritesh Patel, Mike Vigliotti
