Honda of New Rochelle - Service Center

Individual decided to forget about they key I been waiting weeks to get which is unacceptable waiting weeks to get which is unacceptable More

Had a great experience bringing my car in! Had so many issues with my tires/rims and they got everything fixed up quickly and efficiently. Stephanie in the service area was amazing and a huge help with wo issues with my tires/rims and they got everything fixed up quickly and efficiently. Stephanie in the service area was amazing and a huge help with working around my schedule to get my car in! More

Hennis was very friendly, professionally and knowledgeable. He definitely had my best interests in mindm knowledgeable. He definitely had my best interests in mindm More

i appreciate you immensely! you’re truly amazing! keep doing what you do, out here changing lives! doing what you do, out here changing lives! More

I have been very disappointed with the service center. I have an issue that is back for the 3rd time. I made sure to have the person checking me in notice the issue so that someone in the dealership would s have an issue that is back for the 3rd time. I made sure to have the person checking me in notice the issue so that someone in the dealership would see the problem. However, after having the car for 13 hours and having to call them myself instead of getting a call from the service advisor (and need to mention the 7 calls I had to make before someone called me back), all they told me is they don't see the issue. Then I was told a manager would call the next day between 8-9. It's 10am and no call yet. More

Bought in for oil change and regular 7,500 maintenance a few months ago. Got a ride home no offer for ride back. All day they had. Was told that my service plan I got didn’t cover the maintenance only the o few months ago. Got a ride home no offer for ride back. All day they had. Was told that my service plan I got didn’t cover the maintenance only the oil change which was different than what I was told when I bought car in White Plains. Was annoyed but paid. Just bought car to White Plains a couple of weeks ago and service was covered. So New Rochelle ripped me off. White Plains also offered me ride home both ways. New Rochelle is a lot closer. After New Rochelle made me pay for service they ordered a part that was under warranty. I had to call to see if it came in. I made an appointment and they said not to worry could wait would take 15-20 minutes. They were extremely crowded and took over 2 hours because they said people called out. I told them they should call people because I could have come in another day rather than wait two plus hours inside because too cold outside. This was during COVID and felt so uncomfortable being inside for that long. Bottom line don’t go to New Rochelle Honda Service. More

Catherine was so professional & super nice! She helped me out so much, because of her I will be recommending other people to get their car here! Thank you Catherine! Have a great life, you’re doing amazing! out so much, because of her I will be recommending other people to get their car here! Thank you Catherine! Have a great life, you’re doing amazing! More

Alan did a fantastic job! Great service really helpful, answered all my questions in detail. Absolutely amazing! I definitely will tell friends and family. Thank you Honda answered all my questions in detail. Absolutely amazing! I definitely will tell friends and family. Thank you Honda More