Honda of New Rochelle - Service Center

My first time getting service at Honda of New Rochelle. Went to express service building for an oil change on my new odyssey- no appointment needed. I was greeted in a professional and friendly manner. I Went to express service building for an oil change on my new odyssey- no appointment needed. I was greeted in a professional and friendly manner. It was explained to me exactly what they were going to do with my vehicle and the amount of time needed. Their waiting area was clean, comfortable and included free wi-fi, coffee and tv. My vehicle was ready exactly when they told me it would be. Then, my service advisor, Michael V., reviewed the service report with me. They conducted business the way it should be conducted. I will definately be back for future service to my vehicles. More

Michael is always a professional and this past Saturday 2/23/13, I called to determine if there was a possibility of an oil change for my son's civic. Michael said of course but that it was very busy give 2/23/13, I called to determine if there was a possibility of an oil change for my son's civic. Michael said of course but that it was very busy given that the weather was foul and many people came that day for service, so there would be approx an hour or so wait. I explained that I was on a tight schedule that day because I needed to be in Manahattan before 4:00 and it was already 2:15 when I called. I decided to try anyway and althought they were still so busy, there would be a window for me and some how he was able to make it happen and I was on my way to Manhattan. I really appreciated this effort and he always is so detailed conscience and considerate. More

Easy servicing of my Honda Accord. Knowledgeable service rep, Mike Vigliotti. Best car care experience EVER. I would HIGHLY recommend Honda of New Rochelle for Sales and Service! rep, Mike Vigliotti. Best car care experience EVER. I would HIGHLY recommend Honda of New Rochelle for Sales and Service! More

From the minute you walk in there is a friendly smile ,they make you feel comfortable The service is fast and a nice clean waiting area.This is how service should be. ,they make you feel comfortable The service is fast and a nice clean waiting area.This is how service should be. More

The customer service is exactly the way other companies should model themselves by you all, and its a joy to come into a business to feel that welcome feeling. I really appreciate that, I will recommend y should model themselves by you all, and its a joy to come into a business to feel that welcome feeling. I really appreciate that, I will recommend your company to all my people., May you all have great success in the near future by GODS GOOD GRACES. More

Customer oriented, efficient, quality service...couldn't ask for more No waiting for representative's attention. Evaluation of problem and service completed in under an hour service...couldn't ask for more No waiting for representative's attention. Evaluation of problem and service completed in under an hour More

I bought my 2008 Honda Fit from HoNR in 2011 and was told by the pre-owned sales manager that my car had a brand new battery. About 10 days ago, my "new" battery died. The AAA mechanic who gave me a jump t by the pre-owned sales manager that my car had a brand new battery. About 10 days ago, my "new" battery died. The AAA mechanic who gave me a jump told me that my battery was the original battery, not a replacement, and that it registered 126 CAA and 4.8v at normal load. Needless to say, I was not happy with that news. I called the service dept at HoNR to inquire about installation of a new battery and to complain about my "new" battery not being new. The rep was monotone in her explanation that batteries wear down and that HoNR was not responsible but offered 30 minute service for new battery installation at a cost of $119 plus tax. I made a service appointment online (after having to hang up for another call) for Saturday at 10:20am. When I arrived at the Express Service Center, I was told the wait would be 90 minutes. At that point, i expressed my dissatisfaction with HoNR and was about to say I would not be patronizing them again when Mike Vigliotti came to assist. He was attentive, solutions oriented, and really made an effort to resolve the situation. He guided the process smoothly, gave me regular updates on the progress, answered all of my questions and did it all with a smile. I was out of there within an hour with a new battery - and he even made sure my tires were checked and filled. He is knowledgeable, courteous, efficient, professional, and friendly. Honda of New Rochelle is lucky to have him. More

Very prompt attention as soon as I arrived. All work explained, time needed and work done fast and good.All people were friendly and knowledgeable. Nice waiting room as well. explained, time needed and work done fast and good.All people were friendly and knowledgeable. Nice waiting room as well. More

Michael exhibits an extraordinary amount of professionalism, knowledge and patience with all customers. I am grateful for the accurrate information he provides and for his recommendations to my professionalism, knowledge and patience with all customers. I am grateful for the accurrate information he provides and for his recommendations to my service repairs. More

Michael has excellent customer service skills! His knowledge and concern has convinced me to do my future maintenance through Honda of New Rochelle. With my past cars I've dealt with transmission prob knowledge and concern has convinced me to do my future maintenance through Honda of New Rochelle. With my past cars I've dealt with transmission problems so Michael put an emphasis on that area during my service. He wrote down and explained when I would need to do my future maintenance for each part of the vehicle. I would recommend this service center for any of your future maintenance. More