Honda of New Rochelle - Service Center

Service Problems The service department is awful. Called in about a recall part, took two months and eight phone calls for them to finally get the part in. When that f The service department is awful. Called in about a recall part, took two months and eight phone calls for them to finally get the part in. When that finally happened I was told that the next available appointment was for the following month and I would have to drop my car off for the whole day to do a 30 min procedure. Call any other Honda service center and you are bound to get better service. More

Honda Express Service - New Rochelle,NY Wonderful people working in there. Extremely professional, cordial, ready to give any assistance you may need. Mr. Vigliotti is just amazing! He accom Wonderful people working in there. Extremely professional, cordial, ready to give any assistance you may need. Mr. Vigliotti is just amazing! He accommodates your needs, answers your many questions and put himself available to help you even if he needs to stay working over time... I'm VERY HAPPY with Honda Express Service and I recommend Honda to everyone. You'll have peace of mind knowing that when you leave your car in there for any service...you do not need to worry... They'll do THEIR BEST to make you happy with their services!!! I.Rabelo More

Despite the business I found the service to be excellent. Some customers need to realize that the business stems from the excellent service provided by Corey and his colleagues. Yes if this branch provided ba Some customers need to realize that the business stems from the excellent service provided by Corey and his colleagues. Yes if this branch provided bad service the would not have to wait because the customer quota would be next to nothing due to bad service. Keep it up Corey. You all are doing great More

First Oil Change I believe that Honda at New Rochelle Express service has chosen the right people to work for them. I have encountered kindness, respect, and professi I believe that Honda at New Rochelle Express service has chosen the right people to work for them. I have encountered kindness, respect, and professionalism while my car was being serviced. Thank you. i appreciate the employees for their dedication! More

Terrible I brought my car in for a simple oil change and I waited over 3 hrs. People who came after me got through and leave. The service here is very poor a I brought my car in for a simple oil change and I waited over 3 hrs. People who came after me got through and leave. The service here is very poor and I wouldn't recommend anyone to go there. More

NYS Inspection My service advisor was open and friendly and the service was fast. I always come here for the major service needs for my car and always use their exp My service advisor was open and friendly and the service was fast. I always come here for the major service needs for my car and always use their express service dept. for oil changes. More

Go to another service Center and save yourself a headache+ $ Service Center in New Rochelle is absolutely horrible!!! It smells like urine and was so dirty that I waited outside with my two children while I was Service Center in New Rochelle is absolutely horrible!!! It smells like urine and was so dirty that I waited outside with my two children while I was waiting for an oil change. They tell me that I needed new rear rotors and brakes And quoted me $800. I told them not to touch my car.. I then went to Honda Service in Yonkers where,mind you, my $650 pre paid maintenance package ( where you pay because it's "synthetic oil " for two years of service) was not even honored- how does a thirty five dollar oil change equal $650 for two years.. I'm not a cab... Got screwed with that) anyway, I ended up paying around $600 for all that work ( instead of new rotors they could cut them) plus more at Yonkers. I will eat the $650 but believe me I would never go back to New Rochelle again and advise others not to either. They are not honest mechanics and rip their customers off. They simply do not care! I do have to say that the finance department was great there though. More

More than 3 hours for an oil change in Express Service! Terrible service, waited too long to get an oil change. It seems like they didn't take good care of the car since the car was not purchased from this Terrible service, waited too long to get an oil change. It seems like they didn't take good care of the car since the car was not purchased from this specific dealer. I came back in the front desk after 2 hours and the car is still park right where I left it..I've requested for a tire rotation since the car was more than 15,000 miles, however, the front desk said it didn't need a tire rotation and everything else looks good. Definitely not going back. More

Professional Service Dept. Staff I've bought my Honda CR-Vs at Honda of New Rochelle since about 2002 & have always been impressed by their sales staff (Paul) and Service Dept. Over t I've bought my Honda CR-Vs at Honda of New Rochelle since about 2002 & have always been impressed by their sales staff (Paul) and Service Dept. Over the years, I've personally bought a 2002, 2004, 2007, 2010 and 2011 CR-Vs and sent family members, friends & co-workers here. None of us has ever been disappointed. I highly recommend Honda of New Rochelle. More

The greatest service department. Each time my car has been serviced, it has been seamless. Special thanks to Diana and Michael, employees in the service department. Honda is very fort Each time my car has been serviced, it has been seamless. Special thanks to Diana and Michael, employees in the service department. Honda is very fortunate to have them on their team. More