Honda of Murfreesboro - Service Center

Looking for someplace else I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in I have been bringing my Honda Civic here since I bought it in 2009. Loved this dealership under Reddell Honda so much I bought my new Civic there in 2014. I have also highly recommended this dealership to several people. Went for a oil change 05/29/2015. It cost me 49+change out the door. WHAT! I used to pay 21.95. I don't know anyone that has paid that much for an oil change. I let my frustration known. I found it unusual that there was no follow up survey either. I will be going someplace else from now on. I am very disappointed. More

Shady I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review thi I submitted this same review and complaint on the Honda of Murfreesboro website, with no response to date. It was not my intent to publicly review this business, but that appears to be the only way to get a response. I brought my car in on Wednesday, 5/13/15 for an oil change. I have had my Honda Pilot serviced by Reddell Honda since 2012 when I purchased it. I have had my Subaru Outback serviced by Reddell Honda since I purchased it one year ago. I have always been pleased with the price and quality of the service I received from Reddell Honda for both of my cars. Apparently there has been an ownership change, and different policies are in place now. The first red flag was the increase in price. Upon dropping off my Subaru, I was told an oil change would be $39.98. The same service out the door was $29.58 with all fees, taxes, and charges included, prior to this last time. I still wanted the service and understand that fees need to occasionally increase, although this is almost a 50% increase. The next issue was a call from the service department informing me that I needed a wheel and tire rotation and balance. I had this service performed less than one month ago and have even wear patterns and 9-10 /32nds of tread on all tires. Another red flag of an unnecessary service to increase my bill. When I was called and informed my vehicle was ready for pick up, the employee let me know the bill was over $50. I knew this should be wrong and was going to correct it when I got there. As I looked over the bill, I was charged over $45 for the oil service with taxes and extra fees added on. I asked why the charge was not $39.98 as I had been told and as was advertised on the desk for "ALL MAKES AND MODELS". The employee went to the computer and printed a new bill, this time with a charge of $38.98 for the oil change and an additional charge he said was a recycling fee of $5.07. My total bill was $48.34 for an oil change that used to run $29.58 out the door. I was told this was a mandatory charge listed on the bill as "INCLS, CLEANERS, CLOTHS, SEALANTS, AEROSPRAYS, ECT." If there is a mandatory recycling fee that has to be added on for an oil change, that fee should be included in an advertised price for the cost of an oil change. More shady business practices. Up sales for unnecessary services, and added fees for routine maintenance. I don't know that I will be back, and it is a shame, because I recommended and used this dealership regularly. After every service visit with Reddell Honda, I would be called or receive an email asking about my experience and if there was anything else they could do. After this most recent experience with Honda of Murfreesboro, there has been no contact or response. More

Unannounced Increase I am not a cheapskate, but went for my Acura normal oilchange. The went from $26 to $49, and wanted $149 to change an air and cabin l/HVAC filter. W I am not a cheapskate, but went for my Acura normal oilchange. The went from $26 to $49, and wanted $149 to change an air and cabin l/HVAC filter. We went to auto supply store, and installed 2 filters for $43, in less than 10 minutes. Not very happy!! More

Corporate greed I had my oil changed on May 20, 2015 and the cost was $49.54. The cost of an oil change on March 3, 2015 was $29,97 when the dealership was Reddell H I had my oil changed on May 20, 2015 and the cost was $49.54. The cost of an oil change on March 3, 2015 was $29,97 when the dealership was Reddell Honda. Corporate greed is alive in Murfreesboro. The cost of an oil change increased over 60% in just a few weeks. Good grief. Sure miss Reddell. I will not return to this Unmansky dealership for service or new car purchase. I also plan to tell my friends and family about the price increase of an oil change at this dealership. My daughter owns an Accord and grandson owns a TSX and they will not be returning to this dealership. More