Honda of Murfreesboro - Service Center

Best Service Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood Came in last week with an issue with my car, Talked to Chris Whitney in service. He took the time to listen to my issues and made sure he understood what I needed to get done. Made sure I had a ride to work. Later that day he called me to inform me that they were running behind and they have not got to my car yet, just wanted to let me know that he had not forgotten me. couple of hours later he called me to inform me of the needed repairs. He also told me some other things that I needed. He advised me of what was needed now and what could wait. He went over everything and helped. I feel he went the extra mile keeping me up to date. He is the only one there that has ever called me without me having to call them. I came to get my car and he went over eveything again and made sure I understaood. My husband left there impressed with the Chris. We had read all the bad reviews and we were happy to say that Chris made sure that we had a positive visit! We will tell all our friends to ask for Chris. More

Excellent Customer Service I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I I took my car into the dealership this morning after getting a nail in my tire the night before. I had no appointment but just showed. As always, I received excellent customer service. This is my second encounter with Chris Whitney and he is a wonderful service rep. He is personable and let's you know what is going on with your car while you wait. The service department even located an extra nut for my jack because it wasn't replaced when my tire was changed the previous night. I can't say enough good things about my experience at Honda of Murfreesboro. More

service experience Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership Chris Whitney was my service person at Honda of Murfreesboro. He made me feel so welcomed and I left there with a different idea about the dealership. I had had a bad experience there about two years ago and decided I would never go back, but this morning I needed service on my ignition key and Chris changed my mind about the dealership. He was kind, efficient and made me feel very taken care of. I wish all service people could be like Chris. I will now always return to Honda of Murfreesboro instead of Waltrip in Franklin where I work. I want to give Chris a special thanks for his help this morning. I hope he will be informed of my compliment to him!! More

poor customer service I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged I've been sitting in the service waiting area for over 3 hours and was JUST NOW informed that the part I was scheduled to get replaced came in damaged. Thanks for wasting my time Honda of Murfreesboro. And congratulations...your poor service trend continues. More

Excellent Service from truly caring people I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday I am a single mother with ZERO knowledge about my cars engine. My "check engine" light came on and my car started sputtering. It was 5pm on a Friday. Thankfully I was still in Murfreesboro and drove into Honda of Murfreesboro. Most other repair shops were closed but they were still open, replaced my battery got me on my way. I want to thank them for their courteous and helpful attitude. It Was pleasure to work with Professionals that understand the meaning of SERVICE!!!! More

Great People! I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. I was in a hurry and they made sure that my time was respected. They fixed my car and the people there are very professional. More

1st Service Visit To New Dealership 1st visit since former owner is no more. Enjoyed the former and hope the new relationship will continue. A little unhappy about the price of the routi 1st visit since former owner is no more. Enjoyed the former and hope the new relationship will continue. A little unhappy about the price of the routine oil change, but it is what it is. We will just have to get over it. Service guy was good, Jonathan I think; some of the other write up folks seemed to be a little green. Good to see a few familiar faces. We will be back. Long trip for us, 100 miles round trip for service. More

sad to say its true i too had serviced my 07 civic at reddell and had been very satisfied. i had recommended the oil change to all my friends , family, and co-workers. ne i too had serviced my 07 civic at reddell and had been very satisfied. i had recommended the oil change to all my friends , family, and co-workers. new price is way out of line. today they quoted me $350 for rear brake job !!!! so long reddell we will miss you More

FIFTY BUCKS for an OIL CHANGE---RIP OFF Honda of Murfreesboro have increased the service prices drastically! I had received a coupon in the mail for an oil change special of $14.95. Went Honda of Murfreesboro have increased the service prices drastically! I had received a coupon in the mail for an oil change special of $14.95. Went to Honda of Murfreesboro turned in coupon and left. A bit later received a call from them stating the coupon was for Darrell Waltrip Honda service and the best they could do was $5 off their normal price of $49.95. Their reasoning was Darrell Waltrip bought more oil and was able to get a deal from the distributor. Even after advising them I would no longer service my car at that location, they wanted to up sale me on other items. Needless to say, a difference of thirty dollars is worth a quick drive to Franklin. Save your money and take the quick drive to Darrell Waltrip in Franklin, TN. More

New Owners - New HIGH prices I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more tha I've had my Honda serviced at this dealership since the day I bought it 8 yrs ago. Yesterday they lost a longtime customer. I refuse to pay more than double - almost $50 for an oil change. Outrageous prices and poor customer service. For several years I've been replacing my own engine & cabin filter. The current filter has less than 10,000 miles and they tried to replace both yesterday. They think because "I say so" that it has to be! How many people are getting ripped off with this scam! Lost me as a customer...and as a Honda owner. Getting ready to buy a new Cadillac. More