Honda of Murfreesboro - Service Center

Bumpy experience I called this morning before Google showed the dealer was open, and someone answered the phone. The service guy who checked me in left me hanging, an I called this morning before Google showed the dealer was open, and someone answered the phone. The service guy who checked me in left me hanging, and with my hands full, I still had to ask for help opening doors. It took way too long to get out of there each time. More

come down to earth I always had my care serviced at Reddell Honda The service was great and the prices reasonable. Then the new ownership took over Prices skyrocketed I always had my care serviced at Reddell Honda The service was great and the prices reasonable. Then the new ownership took over Prices skyrocketed an oil change for $50.00. ( you can get it done at Walmart for $19.99) I don't need to have car inspected every time I come in for an oil change. I've owned the care long enough to know when it has a problem. I plan to buy a new Honda but I don't think I will buy it from this dealership. They really need to come down to earth and start charging reasonable prices for their services if they expect to be in business long. More

Miss the old owners! I've taken my car to Reddell for service since I bought my car in 2008 and have always had a great experience. I've gone twice since they switched own I've taken my car to Reddell for service since I bought my car in 2008 and have always had a great experience. I've gone twice since they switched owners and will not be back. First, when I pulled into service I almost left after 10 mins of waiting and NO ONE even acknowledging me- they were not to busy to say hello. They all avoided eye contact and continued on the computer or whatever. Second, the cost has gone up significantly compared to what I used to pay for Basic service (oil change, tire rotation). I will not be back to pay more money for worse service. More

lost my trust since new owners took over I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plu I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plus prices have gone up. I took my car in for an oil change, then was told I needed several other things done. Three of the services that the guy "recommended" had been done within the last year. He told me that he checked my service history but obviously did not. They've lost my trust and I won't be bringing my car there again. More

Awful Service I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for da I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for days, I received a phone call from the service department explaining that the problem is with the after market remote control start that I had placed on the car and I would need to take it back to the place who installed the remote start. However, it was a manufactured Honda remote control start that was installed by Honda when I bought the car. The service department could not figure this out?? I told this dealership not to touch my car anymore and would be taking it elsewhere. Luckily, I took it to Darrell Waltrip Honda and they was able to replace my starter (which was the problem) within 24 hours. I would not recommend Honda of Murfreesboro to anyone; this dealership is not the same anymore since Reddell Honda sold. However, the only positive experience I received was with a woman in the sales/business area named TJ. She truly helped me during this awful experience by assisting me with receiving a loaner vehicle. She was extremely considerate and polite during this entire transaction. More

excellent customeer service I am new to the area. The dealership was efficient and professional. My car had a recall on it that I had not been informed about as I was in the pro I am new to the area. The dealership was efficient and professional. My car had a recall on it that I had not been informed about as I was in the process of a move from Indianapolis. The dealership fix the problem. They secured the mats to the floor as they had come undone during the move. I highly recommend this dealership. More

CRV Accident We hit a metal car bumper on I24 on our way up north. We had our brand new ( 1200 miles) CRV towed to the dealership. We rented a car at a reduced rat We hit a metal car bumper on I24 on our way up north. We had our brand new ( 1200 miles) CRV towed to the dealership. We rented a car at a reduced rate from the dealership and proceeded on our trip. Picked up our vehicle 2 weeks later on the way home to Florida. Runs great. Everyone at dealership was sympathetic to our problem and took care of the repair coordination with our insurance company. Special praise to Jonathon Clark for his extra effort in keeping things going forward. More

Great customer service! Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new en Our son is away at college in Murfreesboro so when he had car trouble he took it to Honda of Murfreesboro. He has an older Honda that needed a new engine. Chris Whitney was amazing. He gave our son his cell phone number and talked to us after hours to explain our options at length. We ordered a new engine and the car was returned in a couple of weeks. Not too long afterwards there were some issues with the car and our son returned to Honda of Murfreesboro to take a look. Turns out the newly installed refurbished engine had problems. Chris called us to let us know he was on top of it. He understood that our son needs his car to work and he couldn’t have it in the shop for another 2 weeks. Chris apologized over and over and assured us that he’d make things right – and he did. The time Chris took to speak to us on the phone was remarkable customer service in itself but the way he followed through on getting another engine delivered and having it installed in record time was outstanding. It is reassuring as out-of-town parents that our son has Honda of Murfreesboro to rely on if and when he has issues with his older Honda. Thanks Honda of Murfreesboro and Chris! More

Great Experience This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark This dealership is efficient, but also very caring, about the car and the owner. A joy to have my car serviced The wait was pleasant. Jonathan Clark was my service Advisor. He kept me informed as to how things were going with my car. Thank You!! More

Great Service! I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have bee I bought a used Odyssey from another dealer and within 6 weeks had some major engine problems. I brought it to Chris Whitney and he could not have been more accessible and helpful. While I was not happy about the amount of work needed for my van, Chris has done everything in his power to make this affordable and get it done correctly. There was even a follow-up issue that needed to be dealt with and Chris made sure it is done the right way, instead of just fixing the immediate problem. As I'm writing this, my van has received significant work over a 2 month period and I can still say that I am a satisfied customer because of the service Chris has offered. More