Honda of Murfreesboro - Service Center

review oil change & tire rotation was done quickly. Waiting area is pleasant but wish the customer had a choice of channels on TV. thank you Nancy Kelly oil change & tire rotation was done quickly. Waiting area is pleasant but wish the customer had a choice of channels on TV. thank you Nancy Kelly More

Service My 2007 CRV has 329,000 miles on it and is in great shape. I'm only on my 3rd set of tires. Why? Because it has always been service by Honda. Wort My 2007 CRV has 329,000 miles on it and is in great shape. I'm only on my 3rd set of tires. Why? Because it has always been service by Honda. Worth it!! More

Fast friendly informative service Service advisor was very informative and friendly. He kept me in the know about the progress of my car and answered all the questions and concerns I h Service advisor was very informative and friendly. He kept me in the know about the progress of my car and answered all the questions and concerns I had. More

Great service! Will come back again! Great service! Will come back again. Austin was receptive of my needs and followed up to make sure I was 100% satisfied. Thank you so much! Great service! Will come back again. Austin was receptive of my needs and followed up to make sure I was 100% satisfied. Thank you so much! More

Thank you!! Pleased to have my battery replaced so quickly and courteously!! It means a lot to be treated with kindness when needing immediate service for my vehi Pleased to have my battery replaced so quickly and courteously!! It means a lot to be treated with kindness when needing immediate service for my vehicle. Thank you! More

Salesman and service staff The Service staff are always very friendly and keep me up to date on what's going on while I wait. Before any extra work is needed, they discuss th The Service staff are always very friendly and keep me up to date on what's going on while I wait. Before any extra work is needed, they discuss the problem and ask for my approval before the repairs are done. More

I will find a new Honda dealer I called the dealership two months ago about my passenger side airbag recall and left a message. I didn't received a call back so I called them back a I called the dealership two months ago about my passenger side airbag recall and left a message. I didn't received a call back so I called them back a week later and was told that the airbag would be there in 2-3 weeks. I waited and still no call or update from the dealership. My husband called Honda corporate last week and we were told to contact the dealership because our airbag was in. I called and was told that they couldn't get me in until September 8th. In the meantime of waiting since the first call two months ago, I was in a accident but fortunately the airbags didn't deploy. I dropped off my car yesterday and received a rental car. It had a scratch on the side but the lady who took care of the rental didn't seem worried about it. When I returned it this morning, the dealership accused me of putting the scratch on the door. The employees in the service department wouldn't let me leave (I was already sitting in my car) until they had to get "approval" from the rental manager. He came out and remembered it happened to the person who was given the rental before me. I was so upset by the way I was treated. I have owned several Hondas and bought them all from Reddell but I will not do business with Honda of Murfreesboro. More

Customer service I received a notice on a recall my air bags for my 2007 Ridgeline. I called and requested the steps to process to remedy the situation. Barbara was qu I received a notice on a recall my air bags for my 2007 Ridgeline. I called and requested the steps to process to remedy the situation. Barbara was quite nice and the rest of the experience for getting the repair made was exquisite. I was told the parts for both of the airbags were on back order for 3-4 weeks. Six hours after turning my vehicle in I received a call stating the repairs were made. As a consumer I find this peculiar as to the parts that were put into my truck. 1) is this a brand new part or pulled out of another vehicle? 2) why was the parts miraculously found after 6 hours of my departure? My problem is when I tried to retrieve my vehicle. My youngest had fallen asleep in the car, upon arrival we entered the venue and walked to service department to which myself and my children waited for about 2-3 minutes to which no one greeted us or asked if we had been helped (like our first encounter). We then walked to the (I guess receptionist desk) and stood there for another 2-3 minutes and waited for a person to recognize us. I even tried making eye contact with a few employees and even said "excuse me sir" to which he was to busy to acknowledge my children and I and avoided even looking at us as he walked by me and my family. I waited for another minute or two then notice a man sitting at a table with a Honda shirt on who watching TV (I had walked by this man twice already) and asked him if he worked at the facility? He responded yes and asked if he could help me. I told him of my situation and he walked back through the service department and outside to a gentleman who could help me. The man asked my name to which I answered and then voiced my concerns. 1) Why was I quoted the parts being in 3-4 weeks and miraculously found and installed 6 hrs after I dropped my vehicle off? He replied with "Airbags are our top priority for Honda and we strive on protecting our customers." Really, because I also own a 2006 Element and there was a recall on the airbags on that vehicle as well. When I called THREE weeks ago about the issue, I was told the part would be on site in 2 weeks. The man showed no understanding or care for the safety of my family being in these vehicles.he replied that " Honda makes parts in cycles, like this week there only making according airbags next week they might make accord replacement." He then escorted me to the cashier were he stated "she'll take care of you" with the most snarky and sarcastic gestures. I then asked the cashier for the serial numbers for both the parts removed and put into my vehicle as well as the technician and manager put into my invoice. She happily obliged to my requests and was the only person who was remotely nice on our experience today. I then told her the rental had my car seats and I needed to transfer them to my vehicle. She handed the key to my truck to another person and told her to bring my truck to the rental so I may transfer my belongings. My children and I proceeded to walk back to the rental and yet AGAIN we waited for our vehicle to be brought around. After waiting 5-7 min for my truck we walked yet again to the cashier and asked if they were going to drive my truck around. The cashier had handed back the tental key and to return it to the person who was pulling my vehicle. As my family and I walked back to the front I noticed they had parked my truck under the service bay and not next to the rental as requested. My children walked back to where the front of the building and WAITED AGAIN for this event to occur. Five to seven more minutes passed before we walked out the doors and proceeded to vacate my belongings from the rental. I had 1 car seat out and working on the next when astoundingly the snarky man was pulling my vehicle around. Mind you my 2 yrs old has been asleep in my arms throughout this whole ordeal. He, I assume tries to save face, seeing I'm beyond angry with my experience with Honda of Murfreesboro performance of customer service and asks me what door he could open so I may harness my car seats. I retorted with thank you I got it. As I am locking my car seats in he approaches me again with "Ma'am with the P2 rentals you have to fill the gas tank up to full or you'll be charged." Let me tell you, it's the middle of August in Tennessee let alone humid, I am dripping sweating trying to put the car seats in, make sure my youngest doesn't roll out of the front seat all the while ensuring that my eldest is buckled into her car seat. I responded with "Sir I was told to return the vehicle in the exact condition I received the rental and I got it on three quarters of a tank when I entered the vehicle." He then rolled his eyes at me (like I would tell a tall tale on the situation) and stated "Oh 3/4 tank in, 3/4 tank out is what he'll put down in my notes." I don't know what that means, but I really pray I do not receive a charge for gas when I didn't receive a full tank of gas in the beginning. I don't understand why I was treated in such a horrible let Manor? I LOVE Honda and their reliability, look, and sheer way of keeping a unique look on their makes along with the technology put into the brand. But today showed me a side of Honda that was not friendly, courteous, or mindful for their customers. It saddens me to speak this way on a product I depend, speak highly of, and love. Honda of Murfreesboro you have lost a faithful client today, I will be going to Dale Waltrip from now on. More

Awesome! This is the friendliest dealership that I've ever been in. While sitting in the service waiting room, any employee that walks through always says hell This is the friendliest dealership that I've ever been in. While sitting in the service waiting room, any employee that walks through always says hello or asks how you are. This was my fourth visit and I've always been treated the same way. Matt the service advisor is so nice and helpful. Always answers any questions that I have and takes the time to explain and show me how something works.. I drive over 40 miles to just have my CR-V serviced. I would drive double that to have the remarkable service and staff at Honda of Murfreesboro More

Worse customer service on the planet! If you want repairs that isn't needed and pay twice for oil changes then go to Honda of Murfreesboro. They are all inexperienced technicians and the s If you want repairs that isn't needed and pay twice for oil changes then go to Honda of Murfreesboro. They are all inexperienced technicians and the service people would argue with you. I have lost over $2400 on repairs changing out anything related to the AC unit. Yet, my AC stop working 7 months later. I had them checked my vehicle since they were the ones that repaired it. The service guy Terrance told me his technician found a leak in the AC line which was not what was repaired and they would have to charge me again for the repairs. Well I went to Darrell Waltrip Honda and got a second opinion. Turns out the connector to the compressor wasn't plugged in correctly. I'm never going back to Honda of Murfreesboro. More