Honda of Murfreesboro

A great experience buying a new car! I have not purchased a new vehicle in over 15 years. When I arrived at the dealership Rich Russo met me and asked how could he help me. Rich was very I have not purchased a new vehicle in over 15 years. When I arrived at the dealership Rich Russo met me and asked how could he help me. Rich was very laid back and I was totally comfortable talking to him about the different models and of course the pricing. At no time did I ever fill like I was pressured to buy. I had recently visited other dealerships and the pressure to buy was terrible. It was almost like you are a prisoner and they will not let you escape and this is at all costs! Rich was great. I love to joke around and we laughed a lot during the entire buying experience .I would highly recommend Rich Russo and if I any other family or friends looking I will definitely recommend Rich. More

Ideal experience!! Every aspect was positive, informative, transparent, and geared to please the customer. Rodney Arviso and Chris Joiner were determine to bring satisf Every aspect was positive, informative, transparent, and geared to please the customer. Rodney Arviso and Chris Joiner were determine to bring satisfaction with no pressure. More

Delightful experience! What an quick, easy buying experience. It was a bnvery laid back, informative process. From the moment we arrived on the lot we were greeted by Mark B What an quick, easy buying experience. It was a bnvery laid back, informative process. From the moment we arrived on the lot we were greeted by Mark Brothers. He was extremely patient and helpful. He worked so hard to make sure we were taken care of and made the process so easy. Definitely a 5 star experience! More

Great Buying Experience!!! Chris Casto and Carlos Arroyo were excellent in helping me make a big decision of purchasing a car after finding out my civic engine was dying.. I'm g Chris Casto and Carlos Arroyo were excellent in helping me make a big decision of purchasing a car after finding out my civic engine was dying.. I'm glad they were patient with me and helped me feel comfortable with my purchase because this was a unplanned event. They were very professional and deserves a gold star!! They were very knowledgeable about all models they I asked about and were able to answer every question I had.. Also after my purchase of my CR-V they still answered all my calls when i had questions.. I'm very pleased with my new car and going to Honda of Murfreesboro!! They were great :) More

lost my trust since new owners took over I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plu I've been bringing my car here for service for over 10 years. Unfortunately, it seems that the new owners got rid of most of the service managers, plus prices have gone up. I took my car in for an oil change, then was told I needed several other things done. Three of the services that the guy "recommended" had been done within the last year. He told me that he checked my service history but obviously did not. They've lost my trust and I won't be bringing my car there again. More

Kelly Townsend is great! Kelly helped with the perfect driving selection that met all my needs. She was capable, confident and competent. I think she deserves a gold star in c Kelly helped with the perfect driving selection that met all my needs. She was capable, confident and competent. I think she deserves a gold star in customer satisfaction. I will definitely recommend Kelly to my friends. Thanks and blessings, Charlene Alexander More

Friendly I took 2 days test driving cars and had a great experience. The staff was very friendly and they provided complimentary snacks and drinks. The salesma I took 2 days test driving cars and had a great experience. The staff was very friendly and they provided complimentary snacks and drinks. The salesman I worked with was very friendly and did not make me feel like I was working with just any car salesman. He would relate on a personal level rather than trying to jam a car down my throat. Awesome experience. More

Awful Service I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for da I took my Honda Accord 2014 to Honda of Murfreesboro to be serviced as my starter seemed to be grinding. After leaving my car at the dealership for days, I received a phone call from the service department explaining that the problem is with the after market remote control start that I had placed on the car and I would need to take it back to the place who installed the remote start. However, it was a manufactured Honda remote control start that was installed by Honda when I bought the car. The service department could not figure this out?? I told this dealership not to touch my car anymore and would be taking it elsewhere. Luckily, I took it to Darrell Waltrip Honda and they was able to replace my starter (which was the problem) within 24 hours. I would not recommend Honda of Murfreesboro to anyone; this dealership is not the same anymore since Reddell Honda sold. However, the only positive experience I received was with a woman in the sales/business area named TJ. She truly helped me during this awful experience by assisting me with receiving a loaner vehicle. She was extremely considerate and polite during this entire transaction. More

Great Experience!! Friendly, Helpful, and Knowledgeable Lance Booker was standing outside on a cool day and had a smile on his face. He made us feel like we were important. We had been to other dealerships Lance Booker was standing outside on a cool day and had a smile on his face. He made us feel like we were important. We had been to other dealerships (not Honda) and at one place no one every can and spoke to us. This made an impression on both of us. We had bought 2 other cars at the same dealership for our sons, but this one was for me. This is my first Honda. The feeling that you are welcome made the difference, and the car is wonderful. Very stylish. I will send anyone that I know of looking for a car their way. Cannot say enough good things about all of them. The manager was great and the finance person that worked with us. They never rushed us, and they took their time to make sure we got what we wanted. More