Honda of Mentor

I bought a Honda at this dealership because I have always received excellent customer service from the service department. The Honda that I currently own is the 4th vehicle I bought from Honda of Mentor. received excellent customer service from the service department. The Honda that I currently own is the 4th vehicle I bought from Honda of Mentor. More

The worst experience we have ever had. They are the most inflexible service department to work with and the dealership will make you pay through the nose! We took the car in for two recalls (that already sp inflexible service department to work with and the dealership will make you pay through the nose! We took the car in for two recalls (that already speaks volumes for the horrible product) on a 2008 Oddysey. We asked at that time have them also look at the a/c and the door roller. They said it would be $125 to look at the car. When they got done looking at the car, they found about $2K in repairs. First of all, that is a joke for a 3-year old car. Secondly, they wouldn't apply the $125 towards anything other than the high cost repairs. When we asked why, they said it would only apply to the large ticket items. They were interested in squeezing every last nickel out of us and thought we were simply their captured prisoners for that $125. We wound up spending over $225 on $120 worth of repairs. Outrageoues! I would not recommend this service department to my worst enemy! More

We have dealt with other dealerships in the past. Honda of Mentor far exceeds the others. Their sales and service department is second to none. This was our second vehicle purchase from Honda of Mentor. of Mentor far exceeds the others. Their sales and service department is second to none. This was our second vehicle purchase from Honda of Mentor. We are customers for life. More

Chuck was very friendly and knowledgeable. Michelle was very prompt in replying to my queries by email. They have a great showroom and a car price to match. I had checked with other dealers, but Honda of M very prompt in replying to my queries by email. They have a great showroom and a car price to match. I had checked with other dealers, but Honda of Mentor was giving me the best deal on the car we wanted. More

The three sales people went out of their way to respond to my needs. Michelle Sbrocco was especially dilligent and nice.Price was fair ,and the service was excellent. Overall it was a positive experience w to my needs. Michelle Sbrocco was especially dilligent and nice.Price was fair ,and the service was excellent. Overall it was a positive experience which I would recommend to my friends. More

Great buying experience from beginning to end. I appreciate the fact that the salesman was not pushy and did not waste my time like most dealerships do. appreciate the fact that the salesman was not pushy and did not waste my time like most dealerships do. More

We have been doing business with Honda of Mentor for over 22 years. They have always treated us great. Shawn Crowe has always been our sale person and we have had a number of great people helping us in the 22 years. They have always treated us great. Shawn Crowe has always been our sale person and we have had a number of great people helping us in the service dept. More

Everyone was very friendly and the new location is great. Desiree did a wonderful job working with me and I have already recommended her to 2 other people. Desiree did a wonderful job working with me and I have already recommended her to 2 other people. More

brought my van in for service (oil change), and also had the car checked for an auto body issue. Ended up scheduling an appointment for auto body repair, and Jennifer, Service Advisor, was very helpful. the car checked for an auto body issue. Ended up scheduling an appointment for auto body repair, and Jennifer, Service Advisor, was very helpful. More

DESIREE SPENCER WAS VERY HELPFUL AND VERY PROFESSIONAL ANSWERING ALL OUR QUESTIONS, WITH A FRIENDLY SMILE AT ALL THE TIME, THE WHOLE BUYING PROCESS WAS VERY PLEASANT AND AT ANY TIME WE FELT ANY PRESSURE A ANSWERING ALL OUR QUESTIONS, WITH A FRIENDLY SMILE AT ALL THE TIME, THE WHOLE BUYING PROCESS WAS VERY PLEASANT AND AT ANY TIME WE FELT ANY PRESSURE AS NORMALLY YOU EXPECT FROM SALES PERSON More