Honda of Mentor

Awful Had a hard time dealing with the salesman. Seemed to of had a hard time answering any of my questions. Didn't look like he knew what he was talking ab Had a hard time dealing with the salesman. Seemed to of had a hard time answering any of my questions. Didn't look like he knew what he was talking about. 2 hours of my time wasted! Terrible experience. More

Not bad Wrecked my car and needed to replace it. Heard a lot of things about this dealership, mostly negative so my intentions were to just look at the variet Wrecked my car and needed to replace it. Heard a lot of things about this dealership, mostly negative so my intentions were to just look at the varieties of Hondas available. Of course I was approached by a salesman (typical) I told him up front that i was just looking and that if he intended to try n be pushy or b.s. Me that I would call him on it. Turns out this guy was very honest. He was patient, listened to my needs and went out his way to accommodate me. I was looking at an Accord that was a year or two old. Ended up going with a new civic. This guy took his time with me, if I had a question he would answer it and if he didn't know he was honest enough to say so. Everything I asked for, he made sure I got it. If you decide to give this dealership a try, I highly recommend that you ask for Ryan Palmer. More

Excellent Customer Service. Poor Service Department. We recently purchased a 2008 Chrysler Town and Country. We were very pleased with to be dealing with Chip. He is very down to earth and easy going. Ov We recently purchased a 2008 Chrysler Town and Country. We were very pleased with to be dealing with Chip. He is very down to earth and easy going. Overall A+++ customer service. Upon purchasing the van we were assured a safety inspection was done before leaving the dealership. I am not unrealistic when it comes to purchasing a used vehicle, however with the "safety inspection" I assumed all would be fine to travel back to our home in Tennesee. 4 days prior we had totaled the exact van traveling north to visit family. I know how a this make and model drives. I raised some concern about the breaks before completing our purchase. We were informed that a saftey check was done and the sqeaking may have been from all the recent rain. Fair enough. Chip is not a certified mechanic and was only doing his job by telling only what he had been told to pass along to us. The following day after our purchase we were 3 hours south and the breaks basically went. I was very upset. I contacted managment and let them know how I felt. My situation was totally disregarded because the vehicle was purchased "As Is" I understand that, however safety should be a major concern when selling someone a vehicle especially with the previous concerns and the situation we had just experienced days before. Overall experience....the customer service aspect would bring me back to the dealership, but to only purchase warranted vehicles. Saftey is not their concern. After all was said and done I questioned the manager if he would put himself and his family in this vehicle. I wasn't surprised that he didn't respond. More

Worst honda dealership experience in 100 miles I went through at least 10 Honda dealers in OH and PA to purchase my new accord, and this dealership makes me feel that making profit is their only go I went through at least 10 Honda dealers in OH and PA to purchase my new accord, and this dealership makes me feel that making profit is their only goal. Customer service is bad, and I felt cheated by the sales person and the financing manager. After knowing my other dealership's failure to secure a 2014 accord ex on specific colors (there is dealer cash on the 2014 but not the 2015), I called around to see if other dealers had the colors in stock. By calling more than ten dealers in OH and PA, several dealers said they had the colors: black, white, or modern steel. I talked to Adam Penko, who was the sales representative, and he confirmed they got ALL the colors. My statement on the colors and car models were very clear, while I said 2014 Honda accord ex automatic sedan with colors black, white or modern steel, so he definitely knew what I wanted. However, when I got there from 50 miles away, he played dealer games, saying "the car was there ten minutes ago, he saw it there, probably someone drove it away" when we walked down the field to see them. Then when we got back, he brought the financing manager in, they gave me a quote on the 2015 ex, not 2014 ex. So I said I called for a 2014, not a 2015, since I was able to get 2015 everywhere, and I did not need to waste time here. The attitude from the financing manager was pretty bad, and he said he could get a 2015 price similar to my current 2014. Then I let him to quote me one, and it turned out to be unreasonably high after his 20-minutes long "running numbers". So I was stuck there for 2 hours and failed to take the rest of my afternoon to go to more dealerships. In the end, I bought a 2015 ex from another dealership in Ohio. I cannot irresponsibly say it was their fault to fail me in securing a 2014 from other dealers, but it was definitely the worst Honda dealership experience I had. Not recommended to anyone who wants to buy a Honda. More

I went this dealership trying to purchase a car listed on their website. The price was more then any other dealership around and I never been treated as poorly as this place did to me. Here the issue, I went their website. The price was more then any other dealership around and I never been treated as poorly as this place did to me. Here the issue, I went to this place due to knowing a sale person that works here, I drove to this place which I live over 40 minutes from this place to they could see my trade in. The sale person I know wasn't working this day so I waited for someone else to come see my car and no one did after waiting for almost one hour and still no one so I left and no one seemed to care. Couple days later the sales person talks to me about the car again I tell them their price is higher then anyone else so he tells me to speak to a Manager, Brian a manager tells me to send other prices that I see, so I sent pages and pages other dealership with the same car some with lower miles and some were newer models for less. I get told from Brian sorry there nothing we can do, even thou the website states "We will beat any online prices" REALLY that's False and then I tell this Manager that I will be writing a review and he tells me "Well that's your opinion to do that" REALLY what great customer service NEVER again will I waste my time at this place I waste my time and GAS to get here and then wasted another 3 hours today printing all these pages and faxing to them just to be told OH WELL. STAY AWAY from this place! More

This review will be the last thing I have to do with Honda of Mentor. I have been a loyal customer with them for the last 8 - 9 years. The beginning of the relationship was great when I worked with Mi Honda of Mentor. I have been a loyal customer with them for the last 8 - 9 years. The beginning of the relationship was great when I worked with Mike Reardon. Ever since he had moved on and the dealership changed locations, the only thing hitting rock bottom is their customer service...surely not their prices. My most current experience was making contact with Brian Landers re: the Honda Days 0/0/0 CR-V lease special for $290/mo. I was promised a call back in 30 min. 90 - 120 minutes later, I am calling them back for an update!! Not being able to reach Brian, I then contacted Billy Begam (whom we had done business with before). I had to walk him through Honda's 0/0/0 offer on their website because he seemed not knowledgeable of it! Well, after hours and hours of waiting, the final numbers jumped to $350/mo WITH turning in an existing leased vehicle WELL under the mileage in "immaculate condition" (quoted from the dealership that made the deal happen). Honda of Mentor had not even bothered to contact Honda Finance to see if they could do better. Even though the dealership I took my business to was 30 min away from me, they closed the deal in less time than I was left to wait for a return call from Honda of Mentor! In a way, I'm glad this happened because I got to experience similar level of customer service that I did during the days of Mike Reardon. I look forward to the many 30 minute trips I will make to do future business with them. More

I some problems with my car that were a little out of the ordinary. The service I received at Honda of Mentor went far and above the the typical dealership you hear about these days. I purchased my 2007 Ci ordinary. The service I received at Honda of Mentor went far and above the the typical dealership you hear about these days. I purchased my 2007 Civic at Mentor and I will continue to patronize this dealership. thank you Mark Hawthorn, service manager. More

I was an out of state online buyer Kevin wouldn't even talk to me about the vehicle till he checked it out and drove it. I thought that was very honest. Vehicle was as described and a fair deal and h even talk to me about the vehicle till he checked it out and drove it. I thought that was very honest. Vehicle was as described and a fair deal and he treated me as if i was his only customer... Total experience was first class. Even on Kevin's day off staff took care of me promptly. Next time i need a vehicle Honda of mentor will be the first place i look. Even though they are 4 hrs away. More

Honda of Mentor is absolutely the worst dealership that I have ever been to. I spent a great deal of time and money only to find out that the person dealing with my finances was NOT the correct person and me have ever been to. I spent a great deal of time and money only to find out that the person dealing with my finances was NOT the correct person and messed everything up with the bank. I want to thank Honda for being extremely rude to me for weeks continuously calling me and e-mailing me. The salesman was decent but ended up lying a great deal to me. The car they sold me, after 2 days it didn't start up right away. Obviously they don't care about their customers and only money. The car was used. Sold as is and wanted an extra 3000 for 30 days of warrantee. I will never recommend this dealership. More

Call me (us). My family has 4 Honda vehicles and ALL of us want them gone!! The SERVICE SUCKS AT MENTOR HONDA!! I have never been charged for so many BS things!! My family and I will NEVER buy a Honda c us want them gone!! The SERVICE SUCKS AT MENTOR HONDA!! I have never been charged for so many BS things!! My family and I will NEVER buy a Honda car again! More