Honda of Mentor

Very bad Customer Service Very bad customer service. Didn't have a good experience when I went in to get a remote start installed in my car. The service rep didn't even greet m Very bad customer service. Didn't have a good experience when I went in to get a remote start installed in my car. The service rep didn't even greet me. Later when doing the paperwork she asked me how much did we quote for. I said $400 out the door. That's the amount that Joe gave me on the phone. But I found out later that it was $400 plus tax, shop supplies etc... making it $427. They never told me that they will charge $20 for a loaner car. They should have told me this on the phone when I scheduled the appointment. That made it $447. I got a 2-way remote start installed and they gave me a pair of remotes. I found out later that only one remote is 2-way and the other one is 1-way. They didn't tell me on the phone. I called for follow-up but the rep was not friendly at all and didn't acknowledge that it was their mistake that they didn't tell me. To get the other 2-way remote they are asking $45 more and offered me to split the cost of the new remote. Why should I pay more for when I was not aware of this. Still waiting to hear on the 2nd 2-way remote. Overall I would stay away from this dealership. The original quote was $400 but its ending up with close to $500. They need to be upfront and do fair business. From now on I am not going to this dealership for any service or repairs. Never had such a bad experience with other Honda dealerships. More

Great service Michelle bencic was awesome. She helped me so much when everything went wrong with my car. She was straight forward and I will come back to Honda of M Michelle bencic was awesome. She helped me so much when everything went wrong with my car. She was straight forward and I will come back to Honda of Mentor More

Absolutely Exceeded My Expectations. On the two year anniversary of the purchase of my Honda Pilot, I received an email from Honda of Mentor stating that they could get me into a new Pilo On the two year anniversary of the purchase of my Honda Pilot, I received an email from Honda of Mentor stating that they could get me into a new Pilot for NO money out of pocket PLUS reduce my payment by $75 per month. This would be for another Pilot EX-L equipped exactly like my 2016 Pilot. I really didn't believe they'd be able to do it and thought it was just another sales pitch, but if true, I'd have been an idiot to have not taken a look. So I replied to the message and got a return call from the internet Mgr and scheduled a time to stop in. When I got there I was greeted by the Brian Landers and after a couple of minutes he took me over to Sales Rep Steve Orosz. Steve looked up my information, got me a cup of coffee and had the appraiser take a look. I gave him the additional financial info and he went to the credit dept and the Sales Mgr. Within 5-10 minutes he was back with the written offer that required not so much as a cent from me and would reduce my payment with Honda Financial by $75!! I was blown away!!!! We went and Steve helped me pick out the color I wanted and within an hour I was driving home in my new Pilot. I'm still blown away and am so grateful to Honda of Mentor and all of the employees for earning my business and my appreciation for "keeping their word"!! More

Wonderful! Mike Graham and Michelle Sbrocco were phenomenal! Michelle had Mike work with me and he went out of his way to work things out for me. I am extremely Mike Graham and Michelle Sbrocco were phenomenal! Michelle had Mike work with me and he went out of his way to work things out for me. I am extremely happy. More

All my needs were taken care of. t.J. Was a big help T.J. Answered all my questions. He was very courteous. I really enjoyed working with him.The same with Blizzered. He was a big help with the financial T.J. Answered all my questions. He was very courteous. I really enjoyed working with him.The same with Blizzered. He was a big help with the financial needs. More

My visit went well. The requested services were completed as I requested and costs for each provided prior to starting. All was done in a reasonable time given I had mad The requested services were completed as I requested and costs for each provided prior to starting. All was done in a reasonable time given I had made no prior appointment. More

Service was excellent A very good experience everything explained to me up front - and suggested brake cleaning - my car low mileage for a 2 year old car and she caught th A very good experience everything explained to me up front - and suggested brake cleaning - my car low mileage for a 2 year old car and she caught that I had purchased the car two years ago. More

Place rocks In and out with a airbag recall in 39 mins WITH a washed car! Clean waiting area and the timing was great. Thanks again for the service In and out with a airbag recall in 39 mins WITH a washed car! Clean waiting area and the timing was great. Thanks again for the service More

always good service prompt, courteous, comfortable waiting area. I also looked at new cars with scott welch who was very helpful. My next car will probably be a honda prompt, courteous, comfortable waiting area. I also looked at new cars with scott welch who was very helpful. My next car will probably be a honda More

It was excellent from start to finish, like always! I have been a customer at this dealership for over 18 years. It is always a great experience! Thank you for your consistency. I'm sure I will be comin I have been a customer at this dealership for over 18 years. It is always a great experience! Thank you for your consistency. I'm sure I will be coming here for sales and service in the future. More