Honda of Mentor

Service My over all review with this dealership has been very satisfactory with not only service but over all with sales. They have always been very helpful My over all review with this dealership has been very satisfactory with not only service but over all with sales. They have always been very helpful in making my experience excellent by assuring that all my needs are meet and satisfactory. More

Maintenance Mark Shane is a great asset to the service department. Mark is kind, compassionate, patient, and a great listener who truly cares for his customers. Mark Shane is a great asset to the service department. Mark is kind, compassionate, patient, and a great listener who truly cares for his customers. More

Not Disappointed This is my 4th CRV purchased from your dealership. I find everyone I worked with very knowledgeable and professional. It has always been a pleasure This is my 4th CRV purchased from your dealership. I find everyone I worked with very knowledgeable and professional. It has always been a pleasure working with your dealership. More

Wonderful Service Service personnel are very courtious and knowledgeable. They are very attentive and helpful with any qustions or concerns I have. They explain what is Service personnel are very courtious and knowledgeable. They are very attentive and helpful with any qustions or concerns I have. They explain what is being done and give updates through out the process More

Good Car Shopping Experience I normally don't like car shopping, but Honda of Mentor made the the process easy. I received a price over the internet ahead of time (December is a g I normally don't like car shopping, but Honda of Mentor made the the process easy. I received a price over the internet ahead of time (December is a great time to buy a car). Although the vehicle I wanted was sold by the time I arrived at the dealer, we were able to find another that I liked. People were friendly, and nobody was aggressive about extra features or services. A good experience! More

Kelly Jason did an excellent job with my service. He checked on me frequently and gave me updates on my car. The car was washed and ready to go as planned. Jason did an excellent job with my service. He checked on me frequently and gave me updates on my car. The car was washed and ready to go as planned. More

Never disappointed Purchased our 2nd CR-V here -another great experience. with Joe Bevacqua helping us find the perfect model and Kevin Glowe handling the particulars p Purchased our 2nd CR-V here -another great experience. with Joe Bevacqua helping us find the perfect model and Kevin Glowe handling the particulars professionally.. More

Best service Honest, fair, professional, hard working department. I don't take my car anywhere else because of this service department. Sometimes I do feel they Honest, fair, professional, hard working department. I don't take my car anywhere else because of this service department. Sometimes I do feel they are a little short staffed but that has never affected the service I receive. More

Routine maintenance Your service staff was very professional and helpful throughout the process. Jennifer is always courteous, polite, a person who appears to enjoy her Your service staff was very professional and helpful throughout the process. Jennifer is always courteous, polite, a person who appears to enjoy her job, and is very easy to work with. Jack Steinicke More

Very bad Customer Service Very bad customer service. Didn't have a good experience when I went in to get a remote start installed in my car. The service rep didn't even greet m Very bad customer service. Didn't have a good experience when I went in to get a remote start installed in my car. The service rep didn't even greet me. Later when doing the paperwork she asked me how much did we quote for. I said $400 out the door. That's the amount that Joe gave me on the phone. But I found out later that it was $400 plus tax, shop supplies etc... making it $427. They never told me that they will charge $20 for a loaner car. They should have told me this on the phone when I scheduled the appointment. That made it $447. I got a 2-way remote start installed and they gave me a pair of remotes. I found out later that only one remote is 2-way and the other one is 1-way. They didn't tell me on the phone. I called for follow-up but the rep was not friendly at all and didn't acknowledge that it was their mistake that they didn't tell me. To get the other 2-way remote they are asking $45 more and offered me to split the cost of the new remote. Why should I pay more for when I was not aware of this. Still waiting to hear on the 2nd 2-way remote. Overall I would stay away from this dealership. The original quote was $400 but its ending up with close to $500. They need to be upfront and do fair business. From now on I am not going to this dealership for any service or repairs. Never had such a bad experience with other Honda dealerships. More