Honda of Mansfield

Very comfortable experience. Tracy was very helpful and informative. The lease worked out to the payment that I was looking for. I like the vehicle and all the options. Tracy was very helpful and informative. The lease worked out to the payment that I was looking for. I like the vehicle and all the options. More

Amazing Mike Carroll is your best salesman. Roni handled my financing and was very professional. This is the second car I have bought from Mike. He always fin Mike Carroll is your best salesman. Roni handled my financing and was very professional. This is the second car I have bought from Mike. He always finds me the perfect car. More

My third used car. I needed to check out a new lease or used car. Larry has been super helping us in the past. He was great again, I told him what I wanted and he prod I needed to check out a new lease or used car. Larry has been super helping us in the past. He was great again, I told him what I wanted and he produced. Linda Grogg More

Let me count the ways. This was by far the WORST customer experience I have had in my entire life....not just car buying, I mean in anything. To start, I set up an appointme This was by far the WORST customer experience I have had in my entire life....not just car buying, I mean in anything. To start, I set up an appointment to look at a specific car. When we got there, they gave us a different agent than specified in the email, ok, no big deal! So we started working with Mac. I requested to see a very specific car that had been on their website for several days, was in our price range and was EXACTLY what we were looking for (just a note, we were looking for an affordable commuter car while we restore my husbands classic truck). I asked multiple times to see this car but was given the excuse that it was being detailed, I even offered to come back the next day b/c I was certain that's what we wanted; if he would have shown us this car and all was ok with it, we would have bought it and been out of his hair in an hour and he could have moved on to other customers with bigger budgets, but no. Instead, he took us from car to car, well over the price range I gave him (sometimes more than double). We should've walked away then but we really just needed a commuter car. Even the sales manager Jason Saxton came out and was trying to push us into upping our budget b/c it would lower our interest rate (and not considerably so), not considering that I knew this would still put our monthly payments well over the range I had given them and for 6 years, not 4 or 5 like we wanted. Again, we should've just left. FINALLY, after a couple of hours they brought up an 07 Ford Fusion; perfect! Way below our price range, desirable monthly payments, and although it did have a rust spot and a dent we could live with it b/c it was what we needed in a car: to get from one place to another with good fuel economy. It was clean on the inside so we took it for a test drive. There was a slight noise coming from the front wheel well but we decided to buy the car with the contract stating they would FIX whatever was causing the noise and Mac said we would get a loaner car in the meantime. Let me just say, the car buying experience was already frustrating but we were willing to persevere. I am only 26 but this is the 3rd car I've bought since I was 20 and have accompanied several others during their car shopping. I know salesmen are there to sell you a car, I know they will say what they have to but I've never experienced it so bluntly. It was obvious that Mac was irritated that we weren't buying a brand new car and it was painfully apparent Jason was pushing for the high price tag and long loan term. But we were persistent and finally got the car we wanted. So we were finally able to make an appointment to fix whatever was making the nosise but were told we couldn't get a loaner car (because according to the service department "that's a lot more work to get set up") and because I made the mistake of saying that if WORST CAME TO WORST my relative could pick me up and drop me off, mind you this is if the fix was a one day thing. So we went back and forth with the service dept. trying to get a loaner car and trying to contact Mac but to no avail b/c he has never (not once) returned a single phone call since we bought the car. So, we finally just say 'whatever' and make the appt. and I arrange to be picked up with hopes that I can get the car on my way home from work. Our appt was at 9:30 am which is when I dropped off the car. Around 12:30 a girl from service called my husband and asked if we were still coming in for our appt (RED FLAG) so my husband informed her the car has been there since 9:30 so she turns around and VOILA the car is right there in the service dept. Next, service proceeds to call my husband several times throughout the day trying to give him an estimate, which he informs them that we don't need to know the estimate b/c we aren't paying for the repair, that it was in our sales contract for them to fix it. As of 6:30 pm nothing has been resolved, so I am able to step away from work and get ahold of the manager in the service dept (the only saving grace in the whole company). He informs me that the problem is the contract appears to say that they will inspect the vehicle for whatever is making the noise but not fix it (which is wrong) I let him know that's wrong. He also tells me he has tried getting in touch with the sales team (and manager) at least 4 times that day but cannot get them to answer his question. Needless to say, I raised hell b/c now we don't have a car and I'm stranded at work b/c my husband works in Marion. Manager calls me back at 7:30pm, says they have the contract figured out and that they are in fact supposed to fix the car (like I told them at 9:30 that morning when I dropped it off). For the next 3 days we got excuse after excuse as to why the car would be fixed the next day, each time on the phone with them, they were shorter and ruder. Finally, Thursday at 4 pm, my husband could pick up the car. All just to fix a bearing. Let me clarify: we were perfectly pleasant to deal with in the beginning BUT after being jerked around, ignored phone calls, and complete lack of any kind of proper treatment or priority, my husband and I were no longer pleasant customers. This dealership has zero communication between departments and once they make a sale, you will be ignored. I can't even count how many times we called our salesman Mac and was told he was with a customer and he'd call back in a few minutes, yet not one call has EVER been returned. I've been in customer service for 10 years, never in my life have a witnessed such poor and terrible customer service, total disregard for customer satisfaction and no ownership for mistakes. If I could, I would take this car back in a heartbeat and ride a bicycle to work everyday...few things in life are worth the headache that this car has been. I hope if you made it this far in the review that the retelling of my experience can save you the grief and headache that MMG caused us! More

Great buying experience! I just stopped at MMG to check out the new Honda Civic Touring on my way to Columbus where we usually buy our Hondas. I was greeted by a very kind an I just stopped at MMG to check out the new Honda Civic Touring on my way to Columbus where we usually buy our Hondas. I was greeted by a very kind and knowledgeable salesman named Garry Byerly. Because of him, I never made it to Columbus and ended up buying a 2016 Honda Touring from MMG. There was so much to learn about my new car and I felt overwhelmed until Garry explained everything to me and showed me how to operate my new Honda. Many thanks to Garry for being such a good teacher! I was very happy with the total buying experience at MMG. More

Superb buying experience. I stopped at MMG to look at the Nissan Pathfinder, was greeted at the door with friendly sales staff. My salesperson was Karen Yingling. She was I stopped at MMG to look at the Nissan Pathfinder, was greeted at the door with friendly sales staff. My salesperson was Karen Yingling. She was very friendly and knowledgeable about the pathfinders. She spent a great deal of time explaining all of the features. I left a few hours later driving my new vehicle. Was probably one of the best buying experiences I have ever had. Would highly recommend Karen to anyone who is looking to buy a Nissan. Thanks again MMG (Karen) I love my new Nissan Pathfinder Sheila More

Great Buying Experience Our sales person, Nate Cory, did an excellent job helping us with the purchase of our new CRV. His follow up was excellent and he proved himself a kno Our sales person, Nate Cory, did an excellent job helping us with the purchase of our new CRV. His follow up was excellent and he proved himself a knowledgeable and helpful sales person. I would highly recommend Nate and the MMG Group. More

We were very happy with everyone , Max was very helpful in showing us around,no pressure and that's unusual .They treated us with respect ,we haven't shopped for a car for a long time , Max was very helpful in showing us around,no pressure and that's unusual .They treated us with respect ,we haven't shopped for a car for a long time ,and was a little nervous about it. More

SECOND TIME AROUND WAS AS GOOD AS THE FIRST TIME NATHAN was as courteous and helpful as the first time I bought a honda from him. Would recommend others to deal with him as a person and as an employ NATHAN was as courteous and helpful as the first time I bought a honda from him. Would recommend others to deal with him as a person and as an employee of MMG More