Honda of Mansfield
Mansfield, OH
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372 Reviews of Honda of Mansfield
Worst customer service ever! I leased my last two Hondas from MMG. And have always used them for my service too. My lease was coming to an end so it was time to make a decision to I leased my last two Hondas from MMG. And have always used them for my service too. My lease was coming to an end so it was time to make a decision to lease again or buy. After two trips to the dealership and seeing NO new Honda Pilots on the lot we were forced to resort to calling on different dealerships. We made 2 calls and spoke to 2 different sales associates who couldn't answer questions about when they would even have a pilot for us to look at. 1 time she never did call back! We decided to go with the new Explorer. Happy we did, they've been great. Upon trying to turn in the Pilot we were met with nothing but rudeness and aggravation. We had the inspection done, keys, instruction manual and all maintenance records. Clean clean!! They wanted to argue with us bc we didn't have an appointment to turn it in. However, we had called 2 days in advance to find out when was the best day. They told us Thursday bc they had late hours. You would think they would be happy to have free money sitting in their parking lot. The "manager " decided to throw his weight around and make a seen. It was awful. We wish we would've taken the pilot to a different dealership. Never will we ever go back. Rude!! More
Larry Snyder Bob and I want to want to say thank you very much for your help recently. It meant a great deal to us to have you take the time out of your day to hel Bob and I want to want to say thank you very much for your help recently. It meant a great deal to us to have you take the time out of your day to help us figure out the many options our 2011 Mercedes Benz is capable of. We were reading the books that came with the car but does not compare to your outstanding explanations. It did not matter to you that we did not buy the car with you, you were still willing to help and for that we are grateful. You can be assured that if we purchase another car or if we know anyone that needs a car, we will send them your way. More
Excellent customer service Page was,great to work with and was very incentive to my needs and wants for my car purchase. She was very friendly and personable. Page was,great to work with and was very incentive to my needs and wants for my car purchase. She was very friendly and personable. More
Great service ato MMG! I had done my research on the vehicles I wanted to test drive. The team respected my ideas and didn't try to push me into a more expensive car. They w I had done my research on the vehicles I wanted to test drive. The team respected my ideas and didn't try to push me into a more expensive car. They were very helpful and now I plan on taking my new car there for all the maintenance. And my husband will be getting his next truck there too. Thank you. More
Accommodating, no pressure We went just to see what was available, with no intention of buying that day, but left with exactly what we were looking for. Our salesman asked We went just to see what was available, with no intention of buying that day, but left with exactly what we were looking for. Our salesman asked what we were interested in, then pulled up options for us to look at. There was no pressure. Only friendliness from everyone there. More
excellent staff Heather Long was very knowledgeable about the Volvo cars, she went above and beyond to work with us in our time frame. Brad Ingram is always well prep Heather Long was very knowledgeable about the Volvo cars, she went above and beyond to work with us in our time frame. Brad Ingram is always well prepared and helpful with the paper work. Both made our car buying experience a good one. More
2nd time around I wanted to stop & see what type of pre owned cars they had. We had a 97 Lincoln town car (which we bought at Whiteys) & I loved that car. Since we so I wanted to stop & see what type of pre owned cars they had. We had a 97 Lincoln town car (which we bought at Whiteys) & I loved that car. Since we sold that car long ago I had been driving a 2002 Cadillac Deville. My husband & I had been talking about looking for a newer SUV type of car. We had looked at a few different ones & on the way home I pulled into MMG as it's now called to see what they had. Our sales person Hanna Nolan took her time & asked us what we were looking for, the purpose of a newer car, etc. They had 2 Lincoln MKX's on the lot, 1 black, 1 red both the same, although the red one was in use at that time. We test drove the black one. It rode good was nice inside & had all the bells & whistles. We made an appt to see the red one when it came back, black was not my car choice. Actually red wasn't either, since I have been driving a red Cadillac for 8 years. We drove it, liked it & bought it. Wasn't sure if they would take the Cadillac in on trade due to the age of it. Last time we looked at cars dealers wouldn't take anything over 7 years old. Hanna was very knowledgeable about all the bells & whistles & went over everything with us & hooked both our phones up too. Hanna has followed up with us to see how things were going & if we needed any help with anything else on the car. Yes it's been awhile since we have purchased a newer car, especially one with all the technology involved. More
Leasing new Honda I came to the dealership to lease a new Honda CRV. I usually work with my friend Oscar, but he was busy working with another customer, so I was lucky I came to the dealership to lease a new Honda CRV. I usually work with my friend Oscar, but he was busy working with another customer, so I was lucky to get Tracy Elrod to help me out. She was great and was able to help me through the process very easily. I would strongly recommend either Tracy or Oscar to help you out on your next vehicle lease or purchase. John Lehner More
Purchasing our first Volvo After researching the Volvo brand on the internet, we decided to go shopping for a new vehicle. We are very pleased with MMG and how they treated us After researching the Volvo brand on the internet, we decided to go shopping for a new vehicle. We are very pleased with MMG and how they treated us during our visits. The dealership is very straight forward and most interested in customer satisfaction. They made sure that we understood every aspect of our car buying experience. Heather Long our Sales/Leasing Specialist was very friendly and personable. She made sure we were satisfied and happy during each step of the buying process, from test drives to the financial negotiations. She was both knowledgeable and helpful throughout the process. More
Great experience Very fast and easy experience with great customer service. I would highly recommend this dealership and my sales person. I am a longtime Honda custo Very fast and easy experience with great customer service. I would highly recommend this dealership and my sales person. I am a longtime Honda customer here. More