Honda of Manhasset - Service Center

Inspection It was a really great experience from the valet to the service at the desk to paying was all good. Very polite and helpful. The best experience at Ho It was a really great experience from the valet to the service at the desk to paying was all good. Very polite and helpful. The best experience at Honda advantage More

Always pleasant and easy It is Always easy to get an appointment. The service is quick and efficient and employees are always pleasant and courteous. I appreciate the fact th It is Always easy to get an appointment. The service is quick and efficient and employees are always pleasant and courteous. I appreciate the fact that there is a courtesyvan tomtake me to work. More

Assuring Great staff and environment! Great amenities The staff creates a comfortable atmosphere by being friendly and accommodating. The place is clean a Great staff and environment! Great amenities The staff creates a comfortable atmosphere by being friendly and accommodating. The place is clean and all staff members are very well dressed. More

honda recalls service I feel very easy and comfortable, they give me pick up service to my home. so I don't needed to stay long time there. and service finished clearly. I feel very easy and comfortable, they give me pick up service to my home. so I don't needed to stay long time there. and service finished clearly. More

Quick and good service Gloria friendly help me through what I need to do and explain to me the price of this service. My oil change was completed in a short time. Gloria friendly help me through what I need to do and explain to me the price of this service. My oil change was completed in a short time. More

Very pleasant The lady who helped me was very nice and helpful. I had the nys inspection. I sat in the showroom. I liked that you had coffee and bagels The lady who helped me was very nice and helpful. I had the nys inspection. I sat in the showroom. I liked that you had coffee and bagels More

Many visits in 3 weeks This last visit was good. I am finally getting settled with this dealer and service dept. Initially was frustrated with the service from the sales dep This last visit was good. I am finally getting settled with this dealer and service dept. Initially was frustrated with the service from the sales dept but the sales manager Amit, was supportive. The return visits were to correct installed items and repair items. This is my first Honda. I have heard good things about Honda and I hope everything lives up to its reviews. The service dept. Rep Jennifer has been very kind and understanding and she makes returning to the service dept much easier. Also the gentleman that greets you to sign the car in is very nice too. More

confused customer service The end result of my visit to Advantage Honda was fine; I received my oil change, NYS inspection and a recall was taken care of. However, the custome The end result of my visit to Advantage Honda was fine; I received my oil change, NYS inspection and a recall was taken care of. However, the customer service rep with whom I dealt never gave me his name. Therefore, when I called later on to find out the status of the job it was difficult to find my records. The first time I phoned the receptionist put me on hold (no music, just silence) for 5 minutes so I hung up figuring I had been forgotten about. I called back and again was on hold for 5 minutes. I would have liked a quicker response to my inquiry or at least someone every now and then checking in with me during the hold time. When I went to pick my car up, I paid (no problem) and the girl said I should get my car from the valet. She called in my tkt number on a walkie talkie and never told me to give the valet the tkt what was stapled to my receipt and service papers and now in my bag. I went outside and waited until someone noticed me and asked what I was waiting for. I had to dig in my bag for the valet ticket. I easily spotted my car on the lot however the key was not on the valet board, nor in the car nor on the tire, so it took a while to find my key, which, for some reason was with the mechanic. Again, the actual service on my car seems fine, it's just the small details of customer service organization and promptness that I was a bit dissatisfied with. More

First service new car Robert, who assisted me, was great . I had many questions about the functioning of features on the car that were new to me. He patiently listened, ans Robert, who assisted me, was great . I had many questions about the functioning of features on the car that were new to me. He patiently listened, answered my numerous questions, and checked the car for issues related to my questions. The only issue I have is that I had an appt., needed an oil change, but still waited nearly 2 hours until the car was returned to me. Maybe the issues I asked about needed time to be checked, so that the time was needed, but it seemed a bit excessive to me. More

Oil change Excellent customer service by David Palmer and his ability to understand the needs of a customer. David clearly explained what would be done to the ve Excellent customer service by David Palmer and his ability to understand the needs of a customer. David clearly explained what would be done to the vehicle and provided the best price possible. Well done! More