Honda of Mahwah - Service Center

Great customer service Serviced car in a reasonable time. Environment was comfortable. Mark is a wonderful representative for Honda. Go out of my way to have care serviced Serviced car in a reasonable time. Environment was comfortable. Mark is a wonderful representative for Honda. Go out of my way to have care serviced in Mahwah. More

Ben is the best!!! Ben is the best advisor I've dealt with. The tech to my car Miguel make sure my fluids were topped off took care of every issue that I brought to his Ben is the best advisor I've dealt with. The tech to my car Miguel make sure my fluids were topped off took care of every issue that I brought to his attention. Couldn't ask for a better service. More

Always helpful, friendly service The newest convenience of driving into the service bay for service is a plus and the new customer waiting area is a big improvement. Service, in gener The newest convenience of driving into the service bay for service is a plus and the new customer waiting area is a big improvement. Service, in general, is a friendly and knowledgeable as ever. We love our Honda cars and appreciate the service at this location. More

Pleasant, good communication on details, Appointment was at frist of day and personnel were ready to work. Service rep LISTENED to my issues, articulated same to repair tech I was invited o Appointment was at frist of day and personnel were ready to work. Service rep LISTENED to my issues, articulated same to repair tech I was invited onto floor to speak directly to repair tech (this gets you a straight A) No pressure to accept service I was not yet prepared for. Well done process. More

Care & Courtesy Thank you for making my afternoon an easy one. Thank you for offering me the courtesy car. I was able to get errands done while getting my car servic Thank you for making my afternoon an easy one. Thank you for offering me the courtesy car. I was able to get errands done while getting my car serviced! More

Honda air bag recall. Dealt with Mark Blazejewics. He was very personable and professional. He did not try to push any other services which was nice for a change. Dealt with Mark Blazejewics. He was very personable and professional. He did not try to push any other services which was nice for a change. More

oil and filter change An oil and filter change were done quickly and expediently. I was very satisfied with the service and price. I will be back soon for a tire rotation An oil and filter change were done quickly and expediently. I was very satisfied with the service and price. I will be back soon for a tire rotation. More

Best Honda Dealership Around This is the only Honda dealership amd service center that I would ever use. Everyone is extremely professional, welcoming and helpful. I highly recom This is the only Honda dealership amd service center that I would ever use. Everyone is extremely professional, welcoming and helpful. I highly recommend them. More

Honest & Got the Job Done My '12 Honda CRV has been experiencing the VTC Actuator issue that is known for the 2012 year. Being that I had a great relationship with Ramsey Acura My '12 Honda CRV has been experiencing the VTC Actuator issue that is known for the 2012 year. Being that I had a great relationship with Ramsey Acura with all my Acura's and having known that Mahwah Honda is their sister dealership, I figured I'd give them a try.I didn't purchase my CRV from Mahwah and was never happy with the other dealership's service dept, which is what prompted me to call another, as luck would have it, it was Mahwah Honda that I called. Spoke to a service adviser, Jessie Arlington, who was familiar with the VTC issue. I explained it to him and also informed him that I'm aware that I'm out of warranty. He asked for my VIN number, then called me back to inform me that it actually is covered another an emissions warranty...great! I dropped my vehicle off the night before, they provided me with a loaner which was nice. Jessie kept me updated & informed of the process throughout the time they had my vehicle. He informed me that my belt tensioner needed to be replaced and was honest to tell me it wasn't urgent but I decided to have them the work being they already had the vehicle. He never attempted to 'upsell' me with any additional work, labor, etc...which is nice because most dealerships will do that. He was courteous, friendly & knowledgeable. Safe to say I now have a Honda dealership that I can trust and bring my vehicle to when needed! I would highly recommend their service center & Jessie Arlington. More

back on the road My Ridgeline developed major electrical relay failures on a trip from Virginia to Maine. I stopped at Mahwah Honda and they replaced the defective par My Ridgeline developed major electrical relay failures on a trip from Virginia to Maine. I stopped at Mahwah Honda and they replaced the defective part and got me back on the road. Excellent service, very professional, even for someone just passing through. Great job Elyssa! More