Honda of Mahwah - Service Center

SRS Unit Failure I had made a regular service appointment and was traveling up to the service department when my SRS unit failed while I was traveling 60 mph in the fa I had made a regular service appointment and was traveling up to the service department when my SRS unit failed while I was traveling 60 mph in the fast lane on Rt. 17.I was able to pull off the road and get the care functioning again and made it to your facility. When I got there, I made first contact with Alyssa who spoke to me with concern and support. She arranged for the service that I had requested plus evaluation of the auto-systems. A diagnosis was made which required that the car be kept overnight for safety. She arranged for a Loaner in very short order. The SRS Unit was replaced and the car was available the next day as promised and has been performing better than my expectations. Grate employees, service center, sales ( Alex is the best). I have never been unhappy since being referred by Uncle Gus Gentile. I spoke to the mechanic and his knowledge is outstanding. More

Drive in service is terrific I’ve been a Mahwah Honda customer for years. They’re always a pleasure to work with. The service area was recently fully upgraded and it’s even bette I’ve been a Mahwah Honda customer for years. They’re always a pleasure to work with. The service area was recently fully upgraded and it’s even better. More

Excellent service Paul has always provided professional outstanding customer service. He is an absolute pleasure to deal with. He and the staff have always taken very g Paul has always provided professional outstanding customer service. He is an absolute pleasure to deal with. He and the staff have always taken very good care of me. More

Efficient, excellent Excellent service in every way. Terrific staff at every level. My car was brought in right away, all service recommendations were clearly explained. C Excellent service in every way. Terrific staff at every level. My car was brought in right away, all service recommendations were clearly explained. Comfortable service lounge. More

Service was great. Mark was very courtesy and helpful and car was serviced as promised. I could not have asked for a better experience. Thanks again to Mahwah Honda serv Mark was very courtesy and helpful and car was serviced as promised. I could not have asked for a better experience. Thanks again to Mahwah Honda service for diagnosing the problem quickly. More

Everyone was very nice. Ben Rosario was really a stand out! Everything went well thanks to Ben Rosario. Everyone was very nice. Very clean service area. Easy to do business with Dealer. Work was completed as pr Everything went well thanks to Ben Rosario. Everyone was very nice. Very clean service area. Easy to do business with Dealer. Work was completed as promised. Thanks More

Service with a Smile :-) As always, Ben Rosario provided excellent service and had my car ready in a timely manner. He is always pleasant to deal with and always takes the tim As always, Ben Rosario provided excellent service and had my car ready in a timely manner. He is always pleasant to deal with and always takes the time to go over my car report with me and answer any questions I may have. Rob Diaz booked my appointment the day before to accommodate my schedule, Jeff Hernandez always greets me with a smile, and Arlene is always very friendly at checkout. The gal who was working Thursday evening when I dropped my car off (I didn't catch her name) walked outside with me to show me where the night drop box and envelopes are located. It's always a pleasure doing business with the service department at Mahwah Honda. More

Great customer service I was greeted very nicely. The sale employee was very informative. He went over my bill to me. He was also very friendly. I was very pleased with the I was greeted very nicely. The sale employee was very informative. He went over my bill to me. He was also very friendly. I was very pleased with the waiting room lounge, very clean. More

Service Brought car in for oil change and service on backup camera. Mark called and clearly communicated status of service and that part had to be ordered. V Brought car in for oil change and service on backup camera. Mark called and clearly communicated status of service and that part had to be ordered. Very customer focused. More

Always a good experience. Mahwah Honda Is #1. I highly recommend Mahwah Honda. There is a Honda dealer very close to where I live, but I choose to drive 20 minutes north to Mahwah Honda Is #1. I highly recommend Mahwah Honda. There is a Honda dealer very close to where I live, but I choose to drive 20 minutes north to Mahwah for service. More