Honda of Mahwah - Service Center

Service Visit Very nice Customer Service, couldn’t have been any easier.left it overnight, picked it up the next day, easy as that, than You Honda Very nice Customer Service, couldn’t have been any easier.left it overnight, picked it up the next day, easy as that, than You Honda More

What happend to Mahwah Honda! I bought my first Honda (Pilot) from Mahwah Honda in Feb. 2010. I loved the car and did all of my servicing with them over the years. I recently tra I bought my first Honda (Pilot) from Mahwah Honda in Feb. 2010. I loved the car and did all of my servicing with them over the years. I recently traded in my Pilot and bought a new Accord Hybrid from them. What a DISASTER of an experience. My sales person Dennis was fantastic! From there it's all down a very steep mountain with multiple problems. My problems started with the Finance person when purchasing this Accord. As I went through a divorce my credit wasn't great. I asked the Finance person to please help me out. Well, he did the opposite! Thinking he had me he offered me a rate that he said he fought very hard for and in a tone that I should be very grateful he was able to get if for me. His hard fought rate was 8.9%. I decided to apply with my bank on line and within 5 minutes my bank approved me for a 4.6% rate without any negotiating. I highly recommend checking with your bank prior to financing a car with this dealer. I'm confident you will get a much better deal then what Mahwah Honda offers. My next issue was with the car. I bought a 2018 Accord Hybrid. It's rated at 47/47 Hgwy/city. The computer kept reading it was getting about 32 MPG. I brought it to them to check. My service advisor Robert Diaz told me in a not so customer service friendly way that I shouldn't expect to get what the car is rated at. I told him true, but I don't expect to get 15 miles below that and he continued to argue with me. When I picked the car up I found that it had been involved in an accident that they didn't tell me about. Luckily, I discovered it before I left the lot. They did take responsibility after viewing a recording of when I brought the car in and found it didn't have any damage and replaced the front bumper. I had paid almost $500 for an environmental package that protects the paint. I've been asking them along with the service manager if the new bumper has had the environmental package applied to it. No one there including the service manager has returned my calls or replied to my emails about this. I had to go there 3 times and still have not heard back over a week later. My emails and phone messages have gone unanswered. I've had many other issues with them on this new car but it's to many to list and this review would get to long. Something changed with Mahwah Honda over the years. In my opinion they went from a great/honest dealer to one that I have to count my fingers after every time I deal with them. They no longer understand what customer service is about. With all of the issues I've had with them this time no one ever reached out to me. Instead, they look at me as a difficult customer. Funny, the 9 years prior to this I never had an issue with them and they never had an issue with me. They look at me now all of a sudden as if I turned into a difficult customer. I ask them why would my level of frustration be so high now when in 9 years we never had an issue. I paid a lot of money for this car and do expect that they live up to what I paid for. After being a customer for 9 years I would never go back to them and I would discourage anyone of my friends or family from going to them. More

Oil change & tire rotation I called for an appointment to have car serviced, told Paul Eischen service code was A!. He said I could come right over. I did and was in and out wit I called for an appointment to have car serviced, told Paul Eischen service code was A!. He said I could come right over. I did and was in and out within an hour and had time to read the paper in the comfortable lounge. More

Had car ready in time promised Service as great. The vehicle was delivered at time promised and with recommendations for any future service that would be required for a safe driving Service as great. The vehicle was delivered at time promised and with recommendations for any future service that would be required for a safe driving experience. More

Great servicemen Robert has consistently taken care of my car and helped me out. This dealership cares for their custo.ers, honors their word,, and doesnt take advanta Robert has consistently taken care of my car and helped me out. This dealership cares for their custo.ers, honors their word,, and doesnt take advantage of me financially. More

Recall I gave the five star rating , because of the service I received by all the personnel I had the pleasure to talk to on the recall of my CRV I gave the five star rating , because of the service I received by all the personnel I had the pleasure to talk to on the recall of my CRV More

No problems The vehicle was in due to a recall and the recall work was done at no cost. A mutli-point inspection was also performed and no additional work or char The vehicle was in due to a recall and the recall work was done at no cost. A mutli-point inspection was also performed and no additional work or charges were necessary. Thanks! More

Excellent Customer Service On January 22, 2019 my C/S person was Robert Diaz. He should probably be tasked with giving periodic superior C/S seminars, he's that good. Five star On January 22, 2019 my C/S person was Robert Diaz. He should probably be tasked with giving periodic superior C/S seminars, he's that good. Five star service. Also love the drive right in service bays, the whole set-up at Mahwah Honda's service dept. is great. More

Extremely Helpful MATT DeCICCO was a pleasure to deal with! He was very courteous and friendly. He is a asset to the service center. I am glad I purchased my car thro MATT DeCICCO was a pleasure to deal with! He was very courteous and friendly. He is a asset to the service center. I am glad I purchased my car through your dealership. More