Honda of Lisle - Service Center

Dependable Hi, my name is a Hawanna McDonald. I live in Chicago,IL. I will travel extra miles to get the service from Honda of Lisle. There are other dealerships Hi, my name is a Hawanna McDonald. I live in Chicago,IL. I will travel extra miles to get the service from Honda of Lisle. There are other dealerships that I drive by. More

Excellent I love your service and love the guys who did good job Every time I always recommend your service to everybody I love you guys I love your service and love the guys who did good job Every time I always recommend your service to everybody I love you guys More

Excellant Best service. Looking forward to doing, more, business in the future. My plan is to up date in a few years. I t will be with your dealership, for sur Best service. Looking forward to doing, more, business in the future. My plan is to up date in a few years. I t will be with your dealership, for sure. More

took 6 hours to get a inspection and brake clean DONE ! At this time, I had very bad experience at this time for the service in HONDA of LISLE. here is the incident: 2018-03-27: 2:10 pm: I arrived At this time, I had very bad experience at this time for the service in HONDA of LISLE. here is the incident: 2018-03-27: 2:10 pm: I arrived the store for my booked appointment 4:05 pm: Inspection is done and we agreed to do the brake alignment only > ( Agent was busy with someone else and other agent talked to me - this brake alignment and clean will be done quickly) > I saw my car is already hang up in the work-shop ~5:00 pm: the Job is not done yet and I needed to go back my office. > I saw my car is stillhang up in the work-shop ~7:00 pm: agent called me the job is not done and I requested to come back to the HONDA LISLE ~7:40 pm: I was picked up and get back to HONDA LISLE > I saw my car is already hang up in the work-shop ~8:30 pm: the job was job and I paid ----------------------------------------------------------------- This is totally unacceptable and no explanation why it is taking so long. Please don't think I don't know anything even I did not escalate. from my observation, Agent was busy with other customer and forgot my case totally ! I had been very patient enough through the whole incident and still waiting for an explanation. I had better suggestion on your service improvement if you would like to call me. More

Excellent service, service costs have always been fair. The service writers have always been good, they have recommended service that I would have missed in the owner's manual and have not recommended unnec The service writers have always been good, they have recommended service that I would have missed in the owner's manual and have not recommended unnecessary repairs. We do not live near the dealer and drive 20 long miles for service. More

Always a great experience My service advisor, Brad Deibert, was very friendly and professional. He thoroughly explained the work being performed on my car. I've been to other My service advisor, Brad Deibert, was very friendly and professional. He thoroughly explained the work being performed on my car. I've been to other Honda dealerships in the area for service, and I always leave wondering if I'm being taken advantage of. I did not get that feeling at all with Brad. The crew did great work at a very fair price. No need to consider going to other dealerships for service anymore! More

Quick service I came in for an oil change. It took less time and cost less money than my service advisor, Austin Polcyn, said it would at the beginning. I am movi I came in for an oil change. It took less time and cost less money than my service advisor, Austin Polcyn, said it would at the beginning. I am moving out of state, but wish I could take you with me! More

Experience with Brad Deibert Brad gave me the best service I have had at the Lisle Honda Service area in a long time. The last experience I had was horrific but Brad more than mad Brad gave me the best service I have had at the Lisle Honda Service area in a long time. The last experience I had was horrific but Brad more than made up for it this time. More

‘B’ type servicing for my 2015 Honda Fit On a whim, I decided to drive over to Honda of Lisle to see if I could get the ‘B’ servicing due my 2015 Honda Fit. I was promptly greeted (by more On a whim, I decided to drive over to Honda of Lisle to see if I could get the ‘B’ servicing due my 2015 Honda Fit. I was promptly greeted (by more than 1 person) and Austin Polcyn was my service advisor. He was courteous and efficient. I asked how long the wait would be and he actually went to the service department and asked that information. The wait was to be 1.5-2 hrs. The lounge actually has 2 waiting areas with reclining seats and TVs. In addition, they’ve put in pretty decent coffee machines which offer latte to regular coffee. The wait was probably less than 1.5 hrs when Austin came to tell me that one of my tires had a nail in it (asking if I wanted to add that repair). I said ‘yes’ and decided to wait the additional ‘20-30 minutes’ that it would take to plug the tire. Unfortunately it took longer but it wasn’t because of Austin - he was running around taking care of numerous customers so my guess is the car was finished but he just didn’t have time to get it lined up and ready to go. After I left honda and headed home, I had driven about 3-4 mile (maybe 5 minutes) when my ‘low tire pressure’ light came on. I pulled into a station, checked the air and the air was a few lbs low on the back tires AND I’d noticed a ‘cut’ sort of tear on the R rear tire. I went right back to Honda. Austin got the car in and up on the rack right away - it ends up that the tires were NOT leaking and the ‘cut’ mark was not dangerous to drive on. They added the few lbs of extra air needed into the rear tires, re-set the ‘low tire pressure’ light and made note in the car’s file that they’d check the ‘cut’ mark on the tire every time it was in for oil change. We have 2 cars and both are Hondas. Our 1st 1998 CR-V lasted to nearly 300k and was 17 years old - completely reliable. Our 2nd CR-V is turning 120k and is on task to last at least 300k. These are GREAT cars. If you do regular oil change and maintenance the cars will last a very long time. They are a great car to buy and we won’t buy any other kind of car. We have used Honda of Lisle for our purchases and maintenance/repairs since 2004. They also have a GREAT detailing department. I highly recommend trying that - you’ll feel like you’ve got a new car when they’re done with the detailing job! We appreciate the great work they do. Thanks - More

Price Shock I was shocked with the labor charge of $289 yesterday. I said it. Look for yourself. If I get one more return message, I will not recommend this ser I was shocked with the labor charge of $289 yesterday. I said it. Look for yourself. If I get one more return message, I will not recommend this service center. More