Honda of Lisle - Service Center

Sales Excellence with xxxxty Service Every time I have come in for simple maintenance, it has been a nightmare. Never on time with the what was said...6-1/2 hours for my schedule B. Never Every time I have come in for simple maintenance, it has been a nightmare. Never on time with the what was said...6-1/2 hours for my schedule B. Never coming back and we are buying my fiancé's new CRV from Elmhurst Honda. Kabir was very helpful, but he is in Sales and gave me more help than the entire Service Dept. My handler Mike refereed to me as Dude while insisting I did not speak to him about what needed to be done. I will not be called a liar or do business with such people. Thanks to all of the sales staff and financing people for being so wonderful. It's a shame that trying to do so much service causes a company like this to look horrible. More

Don't waste your money on the extended warranty. Brought in our 2016 Pilot with 41,000 miles and the fuel injectors had to be replaced. The service adviser told us this was a know issue and that if Brought in our 2016 Pilot with 41,000 miles and the fuel injectors had to be replaced. The service adviser told us this was a know issue and that if we were still in the 36000 factory warranty this would have been covered. But we have the extended warranty which was sold to us buy Honda but is through a third party vendor and they refused to pay it. We had to pay for the repair out of our pocket and it cost as much as the warranty. Talk to both the extended warranty provider and also call American Honda and they did nothing. DON'T BUY THE EXTENDED WARRANTY SINCE IT IS WORTHLESS!!!!!!!! More

Too long for nothing done Took my 2018 Honda Odyssey for safety recall. Had an appointment at 7:30. Adviser said It would be done at noon. Called at 1:00 pm said he was meaning Took my 2018 Honda Odyssey for safety recall. Had an appointment at 7:30. Adviser said It would be done at noon. Called at 1:00 pm said he was meaning to call me to say they haven't looked at my car. At 4:00 pm got a call and said that the part they had was faulty and they couldn't fix it. Then to top it off two of the other advisers were making fun of how dirty my car was and called me a dumba** behind my back (without knowing it was my van). Overall this experience was eye opening with a lack of communication. It was super inconvenient and was a complete waste of my time. The adviser that I worked with couldn't care less that they had my van the whole day and did nothing with it. Why even have an appointment when it took them over 5 hours to start to look at my car. I wouldn't waste my time here again because they wasted mine and couldn't care less. More

Buy your car here but no more It was a good shopping experience but stay away when it comes to repairs or body work. The car had some dings to be painted to prevent rust, buff out It was a good shopping experience but stay away when it comes to repairs or body work. The car had some dings to be painted to prevent rust, buff out paint, and detailing. Dealership had the car for 5 days, nothing noticeable had been done. More

Buy with Debby!!! We have bought 3-4 honda's from Debby over the years and have always been pleased with her service and the price she negotiates for us. Debby is alway We have bought 3-4 honda's from Debby over the years and have always been pleased with her service and the price she negotiates for us. Debby is always so kind, attentive, and knowledgeable. I always recommend her to my friends and family looking to buy a Honda. Unfortunately, I can't say the Service Department is as great. We buy our cars from Debby but service them at other Honda dealerships. More

Service quote was DOUBLE other dealerships Let me begin by saying I'm a 21 year Honda loyalist and have never before felt manipulated, lied to or taken advantage of by any other Chicago area Ho Let me begin by saying I'm a 21 year Honda loyalist and have never before felt manipulated, lied to or taken advantage of by any other Chicago area Honda dealership/garage until now, by Honda of Lisle. My A/C stopped working due to a rock hole in the condenser. Honda of Lisle service adviser Gene Balog said it would cost $1,300 to fix; the part was expensive and hard to get and labor was extensive because the entire front of my car had to be removed. I told him I didn't have the funds at the moment, requested my car be taken off the rack and declined the repair. On the way in from the garage, Gene told me it costs over $500 alone just to have the Freon recharged. I don’t’ know much about cars, but that sounded ridiculous. I researched the Freon type for my make and model and found it requires 1234FY Freon, which retails for $700 per 10 pound tank. My car requires 1-2 pounds. I then reviewed the repair requirements listed on the receipt for the service I declined and comparatively shopped three other area Honda dealers. All quoted $133.30 for the condenser, 2-3 hours labor for $350 - $450, and $150 - $250 for the Freon. Honda of Lisle quoted $500 - $700 more than the competition. To add insult to injury, when I called to discuss this with the Honda of Lisle service manager, Ray Underwood responded by saying "I just don't understand how we could be off. We quote by the Honda book. It just doesn't make sense. There’s no way another dealer could do it for less.” I concluded our conversation by telling him I would be taking my business elsewhere, and I would be posting reviews of my recent transactions with his dealership on line. He said, "Ok. Sorry." Ray, I had my car fixed for $659, almost exactly HALF of what Gene quoted me. Obviously there is a way another dealer could do it for less. More

Service The service provided is always quick, efficient and courteous which I appreciate. The car runs fine. My only frustration is with a tire that continual The service provided is always quick, efficient and courteous which I appreciate. The car runs fine. My only frustration is with a tire that continually loses air and you cannot find the problem. This is a fairly new tire that you put on and I have to fill it up with air every 45 days so it has a slow leak. Very frustrating, I will likely have to have someone replace the tire. Also surprised that you don’t warranty tires you put on. More

Good service I am very satified with Honda service. I have three cars and I bring for all service to this dealer. Always is a good experience. Good time and reli I am very satified with Honda service. I have three cars and I bring for all service to this dealer. Always is a good experience. Good time and reliable. More

Outstanding Customer Service Rep - Robert Paterala Robert, our service rep, was very knowledgeable and helpful! He made an effort to assist in reducing our costs and keeping our wait time to a minimum Robert, our service rep, was very knowledgeable and helpful! He made an effort to assist in reducing our costs and keeping our wait time to a minimum! More