Honda of Lisle - Service Center

Brought my car in for an oil change, tire rotation and brake fluid change. They added on a full B service($140) without me asking and wouldn't refund me. Why would I come back if I don't trust them to onl brake fluid change. They added on a full B service($140) without me asking and wouldn't refund me. Why would I come back if I don't trust them to only do the work I asked? I've been coming here for 20+ years and will now find another service center. Our family has bought five cars from Lisle over the last 25 years and apparently loyalty means nothing when I tried to buy a car here last year. They wouldn't take off the extra markup so I bought my car for sticker at another dealership. More

Don’t make your service appointment online. You will not receive a confirmation and they will not have your appointment scheduled. Their service records are questionable as well. Although they You will not receive a confirmation and they will not have your appointment scheduled. Their service records are questionable as well. Although they had the correct date of my last service appointment, it showed that I refused several services which is incorrect. They only recommended service on the rear differential, which I accepted. More

Great job taking care of the car and taking care of warranty. Appreciated the loaner car. warranty. Appreciated the loaner car. More

My experience at Honda Superstore of Lisle was My experience at Honda Superstore of Lisle was incredible. Before coming in, I did my research on dealerrater.com, and was impressed by this locatio My experience at Honda Superstore of Lisle was incredible. Before coming in, I did my research on dealerrater.com, and was impressed by this locations awesome reviews. We chose to work with Heri, and it was the best decision! He knew what vehicles we were coming to look at and he had them pulled up to the front and ready for test drives when we arrived, as well as bottled water waiting for us. He was very knowledgeable, informative, and patient with my husband and I. He answered all of our questions throughly and was NOT pushy at all (which we loved). Heri is so hospitable and he truly made our experience wonderful from start to finish. We were only there for a few hours, once we decided what we wanted they were quick with processing everything. After we had signed all the papers, I had more questions about a safety feature, and Heri was kind enough to take the time to go on another drive with us so he could drive the vehicle and teach us how to use the safety features while driving. All of the staff we came into contact with were very friendly, I would highly recommended Honda Superstore of Lisle, and don’t forget to request Heri! More

I recently took my new 2021 Honda Odyssey to Honda Superstore of Lisle for an unexpected checkup. It seemed like my alignment was off, and I wanted to make sure that the car was safe to drive. It wa Superstore of Lisle for an unexpected checkup. It seemed like my alignment was off, and I wanted to make sure that the car was safe to drive. It was a Saturday, and the staff could not be more accommodating in fitting me in. Specifically, Christine Griswold was very professional and showed genuine concern for my potential car issue. I also needed to get to work, and she graciously offered to get me an Uber ride to take me to work. After doing a full inspection of the vehicle, Christine called me with relieving news that the car alignment was fine. They tested it on the highway as well as local roads. I really wanted to take the time to write this review to express how much Honda Superstore of Lisle has exceeded my expectations for service ever since I started taking my vehicles there. Christine and the staff make you feel like a family member. They have always been very professional, up front, and honest whenever I have had any service issue. It starts from the top of the organization, and this is why they earned my business in purchasing the 2021 Honda Odyssey. Mike Harvey, Shawn and Tim Korallus on the sales side were very thorough and made sure my wife and I were completely educated before we purchased the vehicle. I highly recommend Honda Superstore of Lisle. Their high quality service means everything to me and my family. More

Great place to buy or service a car I came in for service on my 2012 and in talking to the service writer realized that I should trade the car in now despite planning to do so toward the I came in for service on my 2012 and in talking to the service writer realized that I should trade the car in now despite planning to do so toward the end of the year. Then I met Scott and had a great sales experience. More

Current times:start of phase 4 covid relief. According to their site you are asked to make an appointment, when I called this am oil changes are still first come first serve. Ok. I am told 1.5 hour wait. At their site you are asked to make an appointment, when I called this am oil changes are still first come first serve. Ok. I am told 1.5 hour wait. At 2 hours I go searching for my rep and he said he would go check on the car. Nowhere was I near to be done In fact he said at least another hour. If I didn’t have to pick kids up at a certain time, or if I wanted to be stuck in a building for 3 hours then I wouldn’t have a problem with it. For the past 4 months I’ve had zero time during the day without kids to get anything done. I completely wasted my only 4 hours I’ve had free because they couldn’t come and be honest with times. This mom of twins was trying to maximize time. I feel bad for the assistant manager Ken bc totally let the water works out, the poor guy. Ken did organize for a pick up and drop off later in the day since I was not going to have my 4 year olds in that shop sitting around touching things. Which comes to my next point. All iPads, massage chairs, computers, remotes, chargers were fully accessible to customers and within my 2 hours there I did not see a single person wiping town tables, counters, coffee machines or anything. However I did see a lady come out of the bathroom with a mop, after she left I went in to use the facilities as to where no soap was to be found. with the pandemic in full force with minimal precautions (except face masks), I am once again dissatisfied with the service at this site. I was hoping to save some time going here instead of my normal location because of logistics. This hope this review will provide the site with some feedback to help play their part in keeping everyone safe. More

Great customer service. I would like to thank Dave and Mike in service department for their excellent courteous Customer service and for their politeness and friendliness. Mike in service department for their excellent courteous Customer service and for their politeness and friendliness. More