Honda of Lisle - Service Center

Service Issue I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise t I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise to bring it in on Monday. When i arrive on Monday, i was asked if i had a appointment, i stated yes. The cs rep started to act like i had no appointment until i show her the email. I ask for a car and was denied, even when i was offer a car for a day by the person that dealt with me by email and by phone call. I was offered a ride to the train station, which was nice. I was advised to call when i am on my way back towards the area of the dealership. 40 mins before my arrival tobthe area of the dealership i called. The lady on the phone got smart with me. I told the lady i was on my way back and will be at the train station at 3:01pm. The driver that was assigned to pick me up was 40 mins late, due to he got lost. He stated his gps had failed to work and went to the wrong train station. When we finally arrived to the stop the cs rep was rude, told me i had to go to the cashier. Then the cashier got nasty, seem to got lost as to where my paperwork and keys were, until another rep told her where it was. I dont know why i was treated differently then from a customer who buys a car from you all. Yes, i brought my car in Arizona, but as a honda owner, i should be treated as if i was a customer of your dealership and nothing less. More

Express Oil Change My oil change took an hour and fifty minutes this past Saturday and I arrived at 6:45 in the morning. This should not be the case when I was seventh i My oil change took an hour and fifty minutes this past Saturday and I arrived at 6:45 in the morning. This should not be the case when I was seventh in line to get serviced for a simple oil change. I noticed many cars who arrived after me finished before me without any communication about the status of my car or what was happening. Obviously the service group lost track of my car and my time was not a priority to Honda of Lisle. I asked the service center if my car was lost in the shuffle and was told that there were just a lot of cars. Again, my time did not matter and I have visited Honda of Lisle for the last time. More

Dont tell me my car is ready and make me wait a half an hour Dropped my Crosstour off for an oil change 10:30am. I was told it would be ready by 12:15. I Had someone drop me off after lunch to pick up the car 1 Dropped my Crosstour off for an oil change 10:30am. I was told it would be ready by 12:15. I Had someone drop me off after lunch to pick up the car 1:00 pm - the car was not ready. Called me at 2:15 to let me know it was ready. I showed up 2:30 paid the bill waited until 3:00 pm no car complained. They pulled the car around no wash - dirty paper mat from the garage not removed. All an all pissed me off enough to write this review. I will be taking my business to Fox Valley Honda. Better Service, better waiting room and better coffee. More

Bluetooth Assistance Thank you to Michael DalPino for his patience and guidance as he helped me re-connect my cell phone device to the hands free/bluetooth in my 2010 Odys Thank you to Michael DalPino for his patience and guidance as he helped me re-connect my cell phone device to the hands free/bluetooth in my 2010 Odyssey! More

Salesman Remembers His Customers Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and if I had any questions. At that time I had just purchased an iPhone and needed help making the bluetooth hands free phone connection. He asked me to drive to Honda of Lisle where he made the phone connection. I drove away happy. More

GREAT service staff - ask for Carrie!!! We love servicing our car with Lisle Honda and go out of our way to take our vehicle there. Carrie Adams in service is extremely pleasant to deal with We love servicing our car with Lisle Honda and go out of our way to take our vehicle there. Carrie Adams in service is extremely pleasant to deal with and takes the time to explain things to you so that you understand what is going on with your car. She is very down to earth and the pricing here is excellent. We had quotes from independent shops that were HIGHER than the estimates Carrie gave us - I couldn't believe it! She is a great communicator and will let you know how things are going if needed (for work beyond oil changes, etc), and I can count on her for giving us truthful and reliable information. We've been so impressed with her and the service dept, that we may have to get our next Honda from here. A++++ More

Gene Balog is an awesome service advices. He is friendly and professional. I brought my 2013 Honda Accord for repair work on 10/28/2013 due to smart entry system warning. On the same day a problem was ident and professional. I brought my 2013 Honda Accord for repair work on 10/28/2013 due to smart entry system warning. On the same day a problem was identified and a part was ordered. Gene called me to explain the needed repair procedures. The part was installed next day and that solved the problem. I also interacted with Gene on another occasion. I strongly recommend to service your Honda vehicle at Honda Superstore of Lisle. More

Originally I brought in a Honda for a check engine lights issue and decided to do an oil change and tire rotation while there. Unfortunately, a problem occurred with one of the TPMS when the tire pressure issue and decided to do an oil change and tire rotation while there. Unfortunately, a problem occurred with one of the TPMS when the tire pressure was checked and it needed to be replaced. At first, the service department put the blame on a metal cap on the stem. However, after Ray Underwood investigated the incident and understood why I felt the cap should not have been removed if it was corrrded to the stem, the Service Department agreed to fix the problem at no charge and replace the temporary tire I had been using When I returned for the free repair I was treated just the same as someone paying for a repair. In addition, they even delivered a freshly washed van back to me within a very reasonable time period. More