Honda of Lisle

Tauris Gray and Erik Schmidt were both friendly and informative. They advised us of special upcoming financing sale, advantage of location from my residence, 2011 CR-V info, etc.. Erik was especially informative. They advised us of special upcoming financing sale, advantage of location from my residence, 2011 CR-V info, etc.. Erik was especially helpful in pricing and locating vehicle. Erik made it easy for us to walk in and purchase. Mike DalPino handled the actual sale in the store top-notch. Very informative and friendly, Mike took us through all the steps in buying a new car with ease. One of the the most thorough and respectful sales person we have ever had the opportunity to do business with. If we could rate Mike a score of 6 (Super Great)across the board, we would. Unfortunately, rating system only allows a top rating of 5. John and Patty Bowe More

Jennifer Horlish sold us a car we hadn't planned on buying. We love the car and truly appreciate Jennifer's professionalism. Very positive experience. buying. We love the car and truly appreciate Jennifer's professionalism. Very positive experience. More

I did my research on models and prices beforehand, but was surprised by a price lower than the lowest price I had on the CR-V before I came into the store. John Campbell did a great job explaining the op was surprised by a price lower than the lowest price I had on the CR-V before I came into the store. John Campbell did a great job explaining the options of the different models, no pressure experience. Thanks for a great car buying experience. More

IMPORTANT UPDATE: As of today, I regret to change my IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the money and time. To be exact, the rattle problem was not solved; it is still there. Soon after I left Honda of Lisle, I moved to another area for school. And soon the rattle reappeared. So I went for another service at another Honda dealer, and the results they got for me is that the rattle is from a body creak, not just the rear shelf, and they cannot perform the fix since the scale of repair needed is more appropriate for an auto body shop. I asked for a recommended shop, and they gave me one. My point is, did Honda of Lisle not know this, and they just charged me for a temporary fix by just lubing the creaking areas? And told me that my problem has been fixed? If they couldn't have provided me an appropriate permanent fix, why didn't they suggest me to go somewhere that could? I am disappointed for being told that the problem has been solved, when truthfully, the real cause is still there. I really liked Honda of Lisle, but now I am sad to say that I'm not sure if I can still say the same. And since I moved out of the area, I'm not sure if I would drive all the way back to them again and have them fix my car to redeem their reputation. Maybe they have provided me the appropriate fix they thought to be, and I'm just not happy about it as a customer. But isn't that the whole point of this consumer-based review website? To give other consumers truthful and useful information so they can make sure that they will be happy for the money they pay? By no means my point of revising my review is to berate Honda of Lisle, I just wanted to point out what really happened, and be an honest reviewer. ------------------------------------------------------------------------------------ I went in for an inspection on my second-hand 2008 Accord coupe, which I bought for only a week from an out-of-state dealer, for a malfunctioning CD player and some rattle coming from the rear of the car. They figured out the problem with my CD player, gave me suggestions, gave me quotes on how much I'm looking at if I want it either repaired or replaced, and Carrie even shared with me how she would deal with the dealer if they are not willing to compensate for my CD player, which was helpful and really heart-warming! This is the main reason I'm giving them a high rating for my visit. Every customer would expect great service from their dealer, but when the staff is willing to give helpful personal opinion and suggestions, that's how a dealership can really catch the heart of their customers; showing that they care. The reason why I didn't give them a 5 point review on their quality of work is because they didn't really fix the rattle for the first time, and I had to stay longer for a second service. On the first inspection, there was a quick fix on clipping something back and tightening to fix the rattle, and there was no charge. The fee for the first service was on the diagnostic of my CD player. But right after I got into my car and about to leave the lot, I still hear the rattle, so I pulled right back and went for another service. This time, the road inspector gave a more thorough inspection and found out the source of the rattle and had it fixed. Although I was charged two separate times for two separate inspections (first charge for my CD player, and second charge for the rattle), they are willing to listen to me and really figure out what the problem was, and fix it. To me, that's what matters. Despite the wait and having paid two separate service fees, I am overall happy with their service and friendliness. I would recommend Honda of Lisle to any other potential customers. More