Honda of Lisle

IMPORTANT UPDATE: As of today, I regret to change my IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the IMPORTANT UPDATE: As of today, I regret to change my ratings for Honda of Lisle after I found out that my last visit for a repair was not worth the money and time. To be exact, the rattle problem was not solved; it is still there. Soon after I left Honda of Lisle, I moved to another area for school. And soon the rattle reappeared. So I went for another service at another Honda dealer, and the results they got for me is that the rattle is from a body creak, not just the rear shelf, and they cannot perform the fix since the scale of repair needed is more appropriate for an auto body shop. I asked for a recommended shop, and they gave me one. My point is, did Honda of Lisle not know this, and they just charged me for a temporary fix by just lubing the creaking areas? And told me that my problem has been fixed? If they couldn't have provided me an appropriate permanent fix, why didn't they suggest me to go somewhere that could? I am disappointed for being told that the problem has been solved, when truthfully, the real cause is still there. I really liked Honda of Lisle, but now I am sad to say that I'm not sure if I can still say the same. And since I moved out of the area, I'm not sure if I would drive all the way back to them again and have them fix my car to redeem their reputation. Maybe they have provided me the appropriate fix they thought to be, and I'm just not happy about it as a customer. But isn't that the whole point of this consumer-based review website? To give other consumers truthful and useful information so they can make sure that they will be happy for the money they pay? By no means my point of revising my review is to berate Honda of Lisle, I just wanted to point out what really happened, and be an honest reviewer. ------------------------------------------------------------------------------------ I went in for an inspection on my second-hand 2008 Accord coupe, which I bought for only a week from an out-of-state dealer, for a malfunctioning CD player and some rattle coming from the rear of the car. They figured out the problem with my CD player, gave me suggestions, gave me quotes on how much I'm looking at if I want it either repaired or replaced, and Carrie even shared with me how she would deal with the dealer if they are not willing to compensate for my CD player, which was helpful and really heart-warming! This is the main reason I'm giving them a high rating for my visit. Every customer would expect great service from their dealer, but when the staff is willing to give helpful personal opinion and suggestions, that's how a dealership can really catch the heart of their customers; showing that they care. The reason why I didn't give them a 5 point review on their quality of work is because they didn't really fix the rattle for the first time, and I had to stay longer for a second service. On the first inspection, there was a quick fix on clipping something back and tightening to fix the rattle, and there was no charge. The fee for the first service was on the diagnostic of my CD player. But right after I got into my car and about to leave the lot, I still hear the rattle, so I pulled right back and went for another service. This time, the road inspector gave a more thorough inspection and found out the source of the rattle and had it fixed. Although I was charged two separate times for two separate inspections (first charge for my CD player, and second charge for the rattle), they are willing to listen to me and really figure out what the problem was, and fix it. To me, that's what matters. Despite the wait and having paid two separate service fees, I am overall happy with their service and friendliness. I would recommend Honda of Lisle to any other potential customers. More

My husband and I have bought many cars from different dealerships throughout our lives. Debby Brown and all employees at Honda of Lisle gave us exceptional help. She is hard working, very polite, respe dealerships throughout our lives. Debby Brown and all employees at Honda of Lisle gave us exceptional help. She is hard working, very polite, respectful, and not a pushy saleswoman. She answered our questions in a prompt manner. When the car was delivered she made sure everything was explained to us. I have already recommended her to my friends and family. When my 3-year lease is up, I will be sure to work with Debby and Honda of Lisle again. They're tops in my book! Oh, by the way, I love my CRV also! Suzanne Hennings More

This is the fourth vehicle I've bought or leased from Honda of Lisle. My parents have bought two vehicles there as well. Sager is a truly a pleasure to work with. Honda of Lisle. My parents have bought two vehicles there as well. Sager is a truly a pleasure to work with. More

I would like to just simply say that my overall experience was great. I had every question answered, availability was good, the price was fair and I got the car I wanted without compromising this o experience was great. I had every question answered, availability was good, the price was fair and I got the car I wanted without compromising this or that. I have no reservations about recommending Honda of Lisle to anyone personally or professionally. More

I chose Comstomer service great because there was not a long wait. I chose the quality of work great because they worked hard to make me/us happy. Ichose frendliness great because they were almost ALWAYS long wait. I chose the quality of work great because they worked hard to make me/us happy. Ichose frendliness great because they were almost ALWAYS smiling. :) I chose the overall experience great because only one thing was good, not great. The price was good, because I saw a tad better. :) More

I purchased a new 2012 Honda Civic EX-L Navi from Lisle Honda and my experience was overall pretty good. There was 1 or 2 things that I wasn't the most impressed with, but I think a lot of their employees Honda and my experience was overall pretty good. There was 1 or 2 things that I wasn't the most impressed with, but I think a lot of their employees probably were not happy with me to begin with because I was aggressively shopping around. The one unpleasant experience that I had was the "haggling" process. However, once I came to an agreement with Lisle Honda on a price and was happy with what I had on the table, things could not have been better. Customer Service - AMAZING 10/10. Finance - EVEN BETTER 10/10. A very special thank you to three great people that are currently employed at Honda Lisle, Martina Torres (internet sales rep), Sager (Sales and Leasing Specialist) and Bob (Financing). After purchasing and upon making my decision to go with Lisle Honda, I could not be happier! A dealership that will truly treat your right. More

The employees at Honda of lisle went out of their way to make my experience a positive one. I was offered a very affordable price and everyone was very nice and helped out the best they could. make my experience a positive one. I was offered a very affordable price and everyone was very nice and helped out the best they could. More

The team at he Honda Superstore of Lisle were absolutely outstanding! From our Sales person Lanny Alltop, his manager Frank Genovise, Tauris Gray who helped with our online application, and even at the end outstanding! From our Sales person Lanny Alltop, his manager Frank Genovise, Tauris Gray who helped with our online application, and even at the end in Finance everyone was professional, courteous, and above all genuine. I had a poor experience at another local Honda dealer which caused me to stop in to this one and I am extremely grateful! Buying cars has never been a pleasant experience for me until now, not only did they have me in and out within an hour, but there were no games! Thank you to your entire staff for making this experience a positive one and know that you have earned a customer for life! Sincerely, Michael Squire More

Z. Ali is a very honest, and friendly salesman. He did his best to earn my confidence and provide me with an acceptable arrangement. He went out of his way to explore alternatives to lower my payment. I d his best to earn my confidence and provide me with an acceptable arrangement. He went out of his way to explore alternatives to lower my payment. I did not feel pressure or the desire to make me buy things that were not needed. More