Honda of Lisle

Me and my wife went in on a Monday, 15 mins in the dealership...no one offered assistance so we left. We came back in the next day, and a salesman finally sat down with us. We came in to purchase a Ci dealership...no one offered assistance so we left. We came back in the next day, and a salesman finally sat down with us. We came in to purchase a Civic EX but they didn't have any in stock. So the salesman offered a new 08 Civic SI. Right away he started talking numbers...Never even offered us a test drive or to see the car. When my wife asked to look at it, he said that it looks like a Civic Ex. I offered him a price and he said no dealer would give it to us for that price. Needless to say we walked out. But before we did, he told me to give him a call when we got our numbers straight. The weekend came and he left a couple of voicemail on my wife's phone saying that he will give the car to us for $50 over invoice. We never called him back(which is what we offered him). Monday came, and I called the dealership, got a hold of Erik and explained to him my bad experience with the previous salesman. I told him that the credit is well over the requirements, I want $50 over invoice and I want no haggling. So he transfered me over to the Internet sales manager, Lee. I explained to him the same thing I did to Erik. He agreed with the offer. He said to just come in with a deposit to hold the car until we decide to come in and buy. Well a couple of minutes went by and he called me back. Apparently, Ali denied the offer!!! Lee wanted proof of the offer and he said he'll agree to it. So I hung up the phone with him and told him I'll call him back to see if my wife saved the voicemail(which she did)... I called him back and told him that I still had it, but he said to just come in, forget about the message and he'll honor the price. We went to the dealership, test drove the car, filled out the paperwork and waited for the finance manager. When we got in the finance office of Vic, we started to sign some paperwork. Then he came out with a high monthly, more than what i had calculated. I asked why it was so high and he explained to me that unless, I put a deposit down, I had to purchase Gap insurance or we don't get the car. I agreed with him since I didn't do any research on it.BTW...it was $700. Well, to make the long story short...I called American Honda Financing(where we got it financed through) and asked them about it. They said it wasn't required!!! So pretty much, Vic lied to us!!! I called Vic and he tried to defend his theory but caved in. I asked him if it was required or if it was up to the buyer...He finally admitted that Honda financing would like you for the buyer to get the Gap insurance, but it wasn't required. After giving him an ear full, he apologized and told us to come in and he'll re-write the contract. Needless to say, I would never, ever, do business with this company again, and I dont recommend them to anyone. More

I went here last week and bought my new car. It was a good experience specially talking to Mr Ahmet S. He was so nice and friendly unlike the other salesmen from other dealers. He gave me the best deal good experience specially talking to Mr Ahmet S. He was so nice and friendly unlike the other salesmen from other dealers. He gave me the best deal that others cannot offer. I recommend that if your looking for a car, go to Honda of Lisle and look for Mr Ahmet S. By the way, I am also planning to buy my wife a car early next year in this dealer. More

Have taken my car here twice. Once to remove a radio with jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that jammed cd, and once to reinstall radio. Made an appt. for first visit. Waited in line for a HALF HOUR! Even though I had an appt. I was told that since it was a Monday holiday that I would have to wait 2 hours. Fine, didn't have time to argue. Upon my return, I had an appt. as well. Show up and the tech says that I would have to wait 3 hours simply because the people that install radios don't come in until the afternoon. Why schedule an appointment then!? I asked for the manager, and then suddenly they were able to reinstall. Shouldn't have had to deal with this, I'll never ever go back. More

I would have my car towed to another state before I would leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was r leave my car with them, even if it right in front of this dealer. I had a recall issue from the start of owning the car. The service department was rude and inconsiderate. They never called me back regarding the part and when I went I was given a msg to pick it up assuming it was fixed, it wasnt! When I was upset and tried to talk to someone, the sales person, manager and service manager were convienently not avaiable. When they pulled up my car, it was coated with dirt, splashed on and frozen, and told that their car wash was not working even though other cars were sparky clean. I have always purchased Hondas for their outstanding performance, but have learned how some dealers should be out of business for their customer service. More

This is my third vehicle purchase from Honda of Lisle and this dealer is about 45-50 minutes away from me and there are 2-3 honda dealers closer to me, so that right there speaks to the level of service rece this dealer is about 45-50 minutes away from me and there are 2-3 honda dealers closer to me, so that right there speaks to the level of service received at this dealership. The first two vehicles I purchased were from Robin (who is exceptional) however this time she was on a temporary leave and I dealt with Lee and Joe. They both were very good and I would recommend both. The whole process, negoiation to driving off the lot with the car, took 2 hours. That included them looking through there three lots for the vehicle. I would highly recommend this dealer to anyone looking for a new Honda. More

Even though I havent bought any car from them I got a very good impression on these guys by the way they deal with me. As I was looking for a particular color I couldnt make the deal with these guys. The very good impression on these guys by the way they deal with me. As I was looking for a particular color I couldnt make the deal with these guys. They dont make up any sales man scenes. They are very straight forward and never bluff you. They tell you what they can do. Even the pricing was reasonable. They are very professional. More

I echo boohbahman sentiments exactly. I shopped around and got a great deal via e-mail from this dealer and they delivered on that exact price as promised. No haggling, no "lets make a deal". I was in and and got a great deal via e-mail from this dealer and they delivered on that exact price as promised. No haggling, no "lets make a deal". I was in and out in 2 hours. No pressure to add on anything and even their extended warranty pitch was " here it is, do you want it?" approach. The only area of concern was that there were several fuses that were not installed at time of delivery, however they made it all correct the next day when I returned. Naperville/Aurora dealer was closer to me, but that dealer had a lot of extras and add-ons on every car. They are all about the negotiation there, as I overheard several deals going down where they were arguing about a couple hundred dollars while I was sitting under their tent (they are remodeling thier showroom). I wanted to go up to each person and tell them to send an e-mail to Honda of Lisle and they would not have to go through this. Could not be happier with the sales experience at Honda of Lisle and the price was below the Edmunds listed innvoice price. More

I called trying to find out their inventory after working with another dealer in the area. The salesman I spoke with told me that the vehicle I wanted would NOT be released to the dealership I was currently with another dealer in the area. The salesman I spoke with told me that the vehicle I wanted would NOT be released to the dealership I was currently working with. He told me that if I wanted it I would have to come get it from them. He even went as far as saying if I came to him it was "Too bad" for the salesman I had been working with. He did give me a great price but unfortuneately for him-the other dealer got my sale and yes, I paid a little more but oh well. It was very rude to try to "steal" my sale from someone else. Would NOT recommend. PERIOD! More

Told me they had only one car in the color I wanted and I needed to give them a credit card and make a deposit to hold the car until I could get there (about an hour later) and test drive it. Nice try, but n needed to give them a credit card and make a deposit to hold the car until I could get there (about an hour later) and test drive it. Nice try, but no dice. More