Honda of Lisle

Mike was great Great experience 2x now Only issue was it was busy and we waited for a while despite having an appointment Mike stepped in and was great all the Great experience 2x now Only issue was it was busy and we waited for a while despite having an appointment Mike stepped in and was great all the way. No pressure. Very knowledgeable. And easy to work with. We recommend Mike! More

Excellent Service Great sales experience with Scott Heger! Love my new Accord! This is the third car that I leased with this dealership. Looking forward to many more. Great sales experience with Scott Heger! Love my new Accord! This is the third car that I leased with this dealership. Looking forward to many more. More

Scott Heger is the Best Scott Heger was excellent. He was a perfect fit for us and very happy he handled our sale. We appreciated his no pressure approach. Scott knew when to Scott Heger was excellent. He was a perfect fit for us and very happy he handled our sale. We appreciated his no pressure approach. Scott knew when to interject to give us some guidance and vehicle info and at the same time gave us the space we needed while looking and contemplating models. The experience was wonderful and we had a great time. We would definitely come back again and ask for him. Honda of Lisle is lucky to have Scott and I have come across many sales folks who could learn a thing or two from him on customer interaction. Can't say enough good things about him. Thanks again Scott. More

Atrocious Customer Service - 6 trips to replace side mirror The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performi The customer experience that I had was atrocious. The person in the Parts department that I spoke to several times is not only incompetent at performing his job but communicated with me in an accusatory/unapologetic tone that suggested that I was responsible for all of the mishaps that took place. I believe that my experience showcases a lack of communication between the parts department and the service department, in addition to a lack of respect for customers. The customer service that I received was closer to the service expected from a visit to the DMV, far from the "truly exceptions service' that Honda of Lisle prides itself on. I was truly disappointed with my experience. I believe that my experience at Honda of Lisle merits feedback. I want to start by giving you a summary of my experience I had at Honda of Lisle. On June 8th I came into your dealership to order a passenger-side mirror. I was told by the parts department that my part will be in the next day, that I should drop off my car in the morning and your complementary shuttle would take me to work. I come in the morning, talk to the parts department and the service department, drop off my car, and take the shuttle to my office in Oakbrook. As I arrive to my office, I receive a call from the service desk telling me that the part had not come in and that I should have waited until I received a phone call from the parts department to tell me that my part should have came in. I then take the shuttle back to the dealership, pick up my car, and drive to my office. I proceed to wait patiently for two weeks and do not receive any phone call from the parts or service department. I call the parts department June 19th and am informed that the part came in the previous week and that I should have brought in my car for service. On Monday, June 22nd I bring in my car in the afternoon, schedule a service appointment, promised completion by 5pm and am shuttled to my office in OBT. I receive ANOTHER phone call later that after noon while I am at work informing me that the Parts department ordered the wrong side mirror and that I should come pick my car up and come back the next day. I come back the next afternoon and drop off my car, pick it up (fixed) later that afternoon and pay full price, $80 for service and $200 for the part. I walked into the dealership a total of SIX TIMES, waited 22 days for a side mirror, and was bounced around like I was in an airport in the middle of a snow storm. The staff lacked humility, competence, and communication skills. (However, at the tail end of my journey there was a customer service member named Arthur that was very kind and respectful.) I tried to contact the manager several times to provide feedback from my situation but was never able to catch him. Unfortunately, this was my first experience with Honda of Lisle and my first bad experience with Honda. I feel like I must share my opinion of your dealership accordingly to let people make more informed decisions on their choice of what dealership to go to. More

Purchase of new Honda CR-V We worked with Debby Pierce for the purchase of our new car. She was very helpful and friendly. I highly recommend this dealership, especially Debby, We worked with Debby Pierce for the purchase of our new car. She was very helpful and friendly. I highly recommend this dealership, especially Debby, to anyone buying a new car. More

Buying 2015 Honda Odyssey We went to this dealership to purchase a new Honda Odyssey after much research between all makes of minivans and three row seating SUV's. My husband a We went to this dealership to purchase a new Honda Odyssey after much research between all makes of minivans and three row seating SUV's. My husband also gets his Honda CRV serviced here, so we wanted to keep our business local. From scheduling a test drive to the day we bought the car, everyone at this location was super helpful and friendly. Our sales person, Mike Dalpino, was extremely knowledgeable and friendly. He went above and beyond to make sure we felt comfortable in our decision, never pressured us into feeling like we had to buy that very moment, and extended his help beyond the day we bought the car. My husband and I walked out of the dealer feeling very good about our choice in dealers and of the car we bought... Having never bought a new car myself, I was very hesitant about the whole experience, but Mr. Dalpino and his co workers /peers made the experience much different and enjoyable than I would ever expect. We love our new car and we would highly recommend this dealer/location if you're looking to buy a Honda More

Service Issue I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise t I had email your service department by email to have my engine look at due to strange noise. I wanted to bring my car in on Saturday, but was advise to bring it in on Monday. When i arrive on Monday, i was asked if i had a appointment, i stated yes. The cs rep started to act like i had no appointment until i show her the email. I ask for a car and was denied, even when i was offer a car for a day by the person that dealt with me by email and by phone call. I was offered a ride to the train station, which was nice. I was advised to call when i am on my way back towards the area of the dealership. 40 mins before my arrival tobthe area of the dealership i called. The lady on the phone got smart with me. I told the lady i was on my way back and will be at the train station at 3:01pm. The driver that was assigned to pick me up was 40 mins late, due to he got lost. He stated his gps had failed to work and went to the wrong train station. When we finally arrived to the stop the cs rep was rude, told me i had to go to the cashier. Then the cashier got nasty, seem to got lost as to where my paperwork and keys were, until another rep told her where it was. I dont know why i was treated differently then from a customer who buys a car from you all. Yes, i brought my car in Arizona, but as a honda owner, i should be treated as if i was a customer of your dealership and nothing less. More

Very helpful, friendly staff - especially David Janowski We first came to this dealership in late February. We had just sold our car and were in need of a new one. David Janowski was the salesman that we wo We first came to this dealership in late February. We had just sold our car and were in need of a new one. David Janowski was the salesman that we worked with. He was very interested in helping us find a car that met our needs. He was very patient with us, and there was no pressure. During a test drive he spent time to explain many of the new features of the car (we hadn't bought a new car in 11 years). He surprised me by pointing us to a website (Truecar.com) that provided comparison pricing. Based on our reactions to the cars we saw, he pointed us toward the HRV, a new model that wasn't available yet. It turned out to be almost 3 months before the new HRV's were available. In the interim, David was very good about providing updates on the latest that they knew about availability. When the HRV became available, he promptly called and sent an email to let us know. With the HRV in stock he was exceedingly helpful in arranging a test drive, answering our questions, etc. When the car that we wanted was one that had not yet been prepped (following shipment), he got that process started immediately. The price that we ended up with was fair and better than I expected. At delivery he went over many features in great detail. Then a week later he offered a "2nd delivery" to allow me to ask more questions, and show more features that I had missed the first time around. Shawn was very friendly in handling the "business end" of the transaction. When I decided (two weeks later) to cancel the extended warranty plan that I had purchased, he handled the cancellation and refund very promptly. All in all, David and Shawn (as well as other staff that we met in passing) were very friendly and helpful, and worked to make the car-buying experience as "un-stressful" as possible. I certainly recommend them. More

Honda of Lisle is best dealership in USA. Great experience with this dealership. Mike DalPino best salesman we ever met. Highly recommended dealership to all people.Than you so much for everyt Great experience with this dealership. Mike DalPino best salesman we ever met. Highly recommended dealership to all people.Than you so much for everything you done for us. More

Easy, helpful, no pressure experience I was in the store for an oil change on my 2004 CRV and was looking at the 2015 model. Robert Woods came up and asked if I had any questions and with I was in the store for an oil change on my 2004 CRV and was looking at the 2015 model. Robert Woods came up and asked if I had any questions and with no pressure and a very knowledgeable/helpful demeanor he took me on a tour of the 2015 model. I had been debating the idea of getting into a new car for a few months, and after he spoke with his manager he came back with a great offer. I had purchased my 2004 car at the same shop and they were willing to do whatever it took to earn back my business. Robert was incredibly nice and very responsive during the entire process. He responded quickly to emails (even on his day off). It was a very pleasant car buying experience. More