Honda of Lisle

Worst customer service I am appalled at the customer service I received from this dealership, especially from our salesman Mike D. This was the first dealership that I began I am appalled at the customer service I received from this dealership, especially from our salesman Mike D. This was the first dealership that I began my search. The salesman that originally started to help me was your typical cars salesman - asked me if my mother (who is CLEARLY my mom) was my sister, told me that he knew I didn't want a certain color because "he could just tell" and made several comments on how "cute" and "cool" this car was (trying to connect with me on a younger level?). Long story short, I went to another dealership and my final decision was similar cars at dealership #1 (lisle honda) and dealership #2. When my mother and I returned to Lisle Honda to talk numbers, the salesman asked us to wait while he finished up another car sale. That is fine and we were happy to wait our turn. When Mike D. returned and we began to talk numbers, Mike D. said that his sales manager and the finance guy were too busy "selling cars" to deal with me - I was only "talking about" buying a car. The customers who were actaully buying cars took top priority. So we were only dealing with the salesman Mike D. - who has no authority or power to dictate price for the extended warranty or percentage. Mike D. would talk down to us and then go back to "talk to" his guys. Each time he came back to us, Mike D. could provide ZERO solid evidence that he spoke to anyone - he could not give a solid percentage or a solid monthly payment. He kept reiterating "this is all I can do" and "your credit score won't get you anything". As a single female buying my very first car, this is the worst possible way to go about dealing with someone who will surely be back for a car upgrade in a few years when I have children or with my husband to purchase a new Honda for him. When Mike D asked about the deal from the other dealership, I was very transparent with him as to what they quoted me IN WRITING. Mike D. stood up, callled me a liar and told me "there's the door and there's the door. Pick one." I was simply showing him what the other dealership quoted me - monthly payment, percentage and extended warranty breakdowns as well. Mike D. still had yet to provide me with any details like this for the car I was interested in. Mike D. then told me loudly for the entire car dealership to hear "I'm not wasting my time with you. I'm leaving." Mike D. never returned to our table. My mother and I asked to speak with the sales manager who was extremely nice and very apologetic. Since Mike D. took all of our paperwork with him (or hid it?), the sales manager could also not provide us with solid details for our possible purchase. I made it 100% clear that I was looking to buy this car today. The silver lining is that we did go back to the other dealership to buy that car... and my mother ended up buying a new Honda as well that day. 2 cars for 2 ladies. Way to blow it Lisle Honda! You have lost my trust and my business for life. More

Great Salesman/Great Experience, Love our new Odyssey As grandparents to a growing brood, my husband and I decided we needed a minivan, and investigated a couple of the top rated vehicles. At the Honda As grandparents to a growing brood, my husband and I decided we needed a minivan, and investigated a couple of the top rated vehicles. At the Honda Superstore Jim Ferris showed us the ins and outs of the Odyssey, thoroughly explained the features, and answered all our questions. We purchased the Odyssey for a price that we were happy with, and are very satisfied with our whole buying experience. Jim followed up with an email offering us an opportunity to stop in and go over the car's features again, as it's quite a bit to absorb the first time around! We really appreciated Jim's friendly, attentive, and low-key approach. We definitely recommend this salesman and dealership! More

Excellent Car Buying Experience This was my first car purchase, Heri made the process very easy and was very patient, careful to explain every detail with me and answer every questio This was my first car purchase, Heri made the process very easy and was very patient, careful to explain every detail with me and answer every question I had. When making a big purchase I like to have a thorough understanding of the product and the terms and conditions, and I feel as if I got this with all of the people I worked with at Honda. Frank and VIc were also extremely helpful throughout the purchase of my vehicle. I could not have asked for a better experience and would recommend them to anyone looking for an excellent car buying experience. More

Salesman Remembers His Customers Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and Michael Dalpino sold me a new 2013 Honda Civic over a year ago.He contacted me on the 1 year anniversary of my purchase to ask how I liked the car and if I had any questions. At that time I had just purchased an iPhone and needed help making the bluetooth hands free phone connection. He asked me to drive to Honda of Lisle where he made the phone connection. I drove away happy. More

New 2014 CRV Brian was great to work with. At no point did I ever feel pressured into purchasing a car. he was very knowledgeable about the various models, and h Brian was great to work with. At no point did I ever feel pressured into purchasing a car. he was very knowledgeable about the various models, and helpful in determing which car would best fit our needs. More

Making Auto buying easy Mike was extremely helpful and genuine. His patience in explaining the many new features offered was greatly appreciated. Also, he made us feel that w Mike was extremely helpful and genuine. His patience in explaining the many new features offered was greatly appreciated. Also, he made us feel that we were not just a sale, but lifetime customers of his. I would recommend Mike to anyone, as I know he will be as helpful to them as he was to us. The entire process of purchasing a car from Honda of Lisle was a very good one, and most of that was because of Mike. Thanks Mike we truly appreciate all your help. Tom ans Sue More

New 2015 CRV Swapped out 2012 for 2015 CRV and it was another great experience working with Honda of Lisle. Salesperson "Z" is easy going, personable and helped y Swapped out 2012 for 2015 CRV and it was another great experience working with Honda of Lisle. Salesperson "Z" is easy going, personable and helped yet again create a very positive experience. BTW the new 2015 CRV has everything that I was asking for based on driving 50K miles over 3 years on the 2012...great looks, more horsepower and vast upgrades on the integration of the onboard system. GPS is improved, integration with Bluetooth is improved and the new touch screen is great! More

Used 2011 Honda Accord EX-L Honda of Lisle was willing to make a great sale on their used Honda Accords. Thank you so much for being flexible with your prices and making my buyin Honda of Lisle was willing to make a great sale on their used Honda Accords. Thank you so much for being flexible with your prices and making my buying experience wonderful. I will highly recommend your dealership to my friends and will come back again for any future purchases or leases. More

Thank you Honda of Lisle! A seamless process beginning with initial contact from Meaghan Reilley in Customer Care, immediately responding to my inquiry through my internet inq A seamless process beginning with initial contact from Meaghan Reilley in Customer Care, immediately responding to my inquiry through my internet inquiry. Very responsive right up to setting our appointment with Tim Render, who effortlessly took us through a negotiating process on the Honda CRV vehicle that worked for us. It was a great first experience with Honda of Lisle - Thanks! More

Great dealership!! Thank you so much, guys. You made buying my first brand new car as painless as possible! I actually ordered my car a few months ago and was able to pi Thank you so much, guys. You made buying my first brand new car as painless as possible! I actually ordered my car a few months ago and was able to pick it up today. I walked in the door and Mr. Mike Dalpino greeted me by name! I told my parents back in September that this location was where I wanted to buy my car, and it was things like that that made me feel that way. Josh was really great to work with as well! Very friendly, no pressure and answered all of my (and my dad's) questions. Another thing, even though i showed up there with a guy friend when I went to test drive the car and my dad when I went to buy it... they spoke directly to me and not the guys that went with me (as a girl this is important to me... a lot of these places just direct the majority of their attention to the guys I'm with even though I'm the one actually looking for and buying the car) So thank you very much for that! Vic was also really friendly and made paying for my car quick and easy! I'll be sure to tell anyone in the market for a car to shop here! Thanks again, everyone... you made buying my first brand new car a lot of fun! :D More