Honda of Lisle

Oil change Done well and timely Everyone was friendly and professional Have nothing more to add but your survey requires a 25 word minimum. Remove that req Done well and timely Everyone was friendly and professional Have nothing more to add but your survey requires a 25 word minimum. Remove that requirement More

Service We have the opportunity to have Josue Salgado. He was very courteous and helpful. He made sure we were assisted by Gus Delgado. Our accord has comple We have the opportunity to have Josue Salgado. He was very courteous and helpful. He made sure we were assisted by Gus Delgado. Our accord has completed the oil consumption test and it was evident that oil has been evaporated to where I don’t know. There’s no leak or anything. Gus did email corporate to inform them of our test. Josue contacted us later that day to set up an appointment to have our car service and also informed us there will be a loaner car. More

Wonderful and pleasant Was told how long it would be and how much. It was less on both. Thanks. Glad you have a place to work on computer. Was told how long it would be and how much. It was less on both. Thanks. Glad you have a place to work on computer. More

No Hassle, Very Attentive, Trusted This is my second car purchased at this store and I've been a customer since 2004. The staff are always very friendly, knowledgeable and attentive. This is my second car purchased at this store and I've been a customer since 2004. The staff are always very friendly, knowledgeable and attentive. Tina was great. Just the right amount of finding out what was important to me, then showing me the cars that had those features. In over a decade of having my previous car serviced here, I have 0 complaints. I've always been treated fairly. The quality of the work was never an issue. They were open about how long it would take and helped make transportation arrangements when necessary. More

Great internet Andrea and Scott our salesman The sale was set up and waiting at the front door. Ask and got to meet Andrea. Scott did a great job educating and facilitating the sale, and paperwor The sale was set up and waiting at the front door. Ask and got to meet Andrea. Scott did a great job educating and facilitating the sale, and paperwork. More

Very good service experience I received good service and the sales advisor explained the recommended repairs needed in plain English. That was very helpful. The shuttle service I received good service and the sales advisor explained the recommended repairs needed in plain English. That was very helpful. The shuttle service was an excellent touch. More

good service I was told my car would take a long time to service and told me not to wait for the car. The service team took care my needs. I was told my car would take a long time to service and told me not to wait for the car. The service team took care my needs. More

Extremely competent sales person and efficient process Overall, extremely satisfied with our purchasing experience. Our previous car was frequently serviced at this dealer so I had high expectations going Overall, extremely satisfied with our purchasing experience. Our previous car was frequently serviced at this dealer so I had high expectations going in. From start to finish (including a test drive), the process took about 2.5 hours which was in line with what I expected. I previously communicated with their internet sales department who was responsive and even met an offer I had received from a different dealer. When I informed them of the time I would arrive, they had my preferred vehicle waiting for me. Brian Jack, my sales person, was very knowledgeable on the vehicle and readily answered all of my questions. At no point did I feel pressured in any way to transact and his calm demeanor was reassuring through out the process. Financing was quick as well. One recommendation for the dealer owner - move to paperless. The fact that I digitally signed almost every document and yet, you still sent me out of the dealer with a stack of paper is absurd. I'd prefer to keep digital copies of the records, just like you. Pay the extra money for the convenience. More

Why did it take so long? Pulled into the service center yesterday about 9 a.m for 2 new tires and I was the only one there. Arthur took care of me immediately. Within 1/2 hou Pulled into the service center yesterday about 9 a.m for 2 new tires and I was the only one there. Arthur took care of me immediately. Within 1/2 hour Arthur told me I needed a four wheel alignment and a new battery besides the tires. I agreed to all. Then the waiting began. I heard nothing. I left the dealership about 11:45 after Arthur had washed my car. Nobody else could wash the car?? Why was I there for almost 3 hours? I trust this dealership and it's service department. This is the 3rd Honda we've bought from them and will probably buy the next Honda there. Granted, I don't know much about the length of time it should take for repairs, but this seemed excessive. Other than this time I've been extremely happy with the service department. By the way, Arthur is a real gentleman. More

Bad service - Check engine light was on after service I was getting lots of engine noise. The dealer asked me to change serpentine belt. When I picked the car the check engine light was on. I was getting lots of engine noise. The dealer asked me to change serpentine belt. When I picked the car the check engine light was on. More