Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
620 Reviews of Honda of Lincoln - Service Center
Sort by
June 08, 2018
Best Dealer anywhere! Honda of Lincoln has the best service department anywhere. I am always treated so well by people like Mark, Jim Darin and Deb. They always get the job Honda of Lincoln has the best service department anywhere. I am always treated so well by people like Mark, Jim Darin and Deb. They always get the job done in a efficient and timely manner. they always take the time to explain everything to someone like me with little knowledge of cars. That is why i am so glad we have Honda of Lincoln to service all of our vehicles. They are THE best. The Service Manager Jeff, is also so nice and always available it you need to talk to him. He runs a great service area that i actually look forward to using. I am always treated fairly and with respect. Stan More
by Stan G
Employees Worked With
June 05, 2018
5K maint new CR-V Have always had my four Honda vehicles oil changes done at Honda of Lincoln. They are prompt, no nonsense, and know customer loyalty is key to their s Have always had my four Honda vehicles oil changes done at Honda of Lincoln. They are prompt, no nonsense, and know customer loyalty is key to their success. More
by kphelps1
March 04, 2018
Service Excellence When I have an outstanding customer experience, I want to tell people about it! Dave Rose is a customer advocate on behalf of Honda of Lincoln! I was When I have an outstanding customer experience, I want to tell people about it! Dave Rose is a customer advocate on behalf of Honda of Lincoln! I was put into contact with Dave Rose on Mon, Feb 5 and that put my concerns at ease. Dave was knowledgeable, responsive, understanding to the situation, a partner and communicated clearly get the service resolved in exceeding my satisfaction. In closing, I valued Dave's leadership, experience, and communication in my service dealings. I am certain he delivers the same level of top shelf service to everyone he comes into contact at Honda of Lincoln! More
by Rob Schumacher
Employees Worked With
January 01, 2017
Poor cashier service Price changed dramatically from the parts counter, to the cashier. Not sure why. The quantity of parts in my hand didn't change but, the price went up Price changed dramatically from the parts counter, to the cashier. Not sure why. The quantity of parts in my hand didn't change but, the price went up. Also, I really didn't appreciate her shortness with me when I questioned her about the price difference. Unfortunately, my seventeen year old son witnessed this. We have never owned a Honda before, and I was teaching him how and where to go for service and parts for his car. His reaction to this employee was nothing short of being flabbergasted. I had to explain to him that this is not how you should be treated. SMH. I am so disappointed. More
by Angry customer
Employees Worked With
September 21, 2016
Water problem in our Honda Fit Jeff and Dave worked on our car a number of times. We have had a recurring water problem. They have both gone over the top to help us deal with it. We Jeff and Dave worked on our car a number of times. We have had a recurring water problem. They have both gone over the top to help us deal with it. We cannot thank them enough for all the effort put forth on this problem. We were even given a loaner vehicle to use during this lengthy process. KUDOS! More
by tittlemouse
August 24, 2016
Honda Customer for Life My car stopped running at 5:45pm. Thankfully I was just getting to my apartment. I called Honda of Lincoln who stated it was most likely my battery My car stopped running at 5:45pm. Thankfully I was just getting to my apartment. I called Honda of Lincoln who stated it was most likely my battery or my alternator after describing the problem. They informed me that it was covered by warranty as well as road side assistance. Justin Wiley went above and beyond and offered to drive to me a temporary vehicle to use while my car was being repaired. He arrived at 7:10pm. The important part that really made the service exceptional was that the service department that would normally handle the replacement car was closed. Justin was willing to take my call, and after getting approval from a supervisor, drove the temporary car even though that was not required in his job description. I called road side assistance who arrived to pick up my car ahead of schedule at 7:20pm. The gentlemen that picked up my car dropped off my car, got my car started and rolled up my window at the dealer. He informed me everything was taken care of. I also received text message updates while waiting for him to arrive from the service provider. Every representative that I spoke with either on the phone in customer service, at the dealer, or in person displayed outstanding customer service and empathy for my situation. Yes my car was under warrenty however it is the service that ultimetly provides the satisfaction in this type of situation. At the end of the day my car issue was resolved in under two hours. Thank you Honda of Lincoln. Trevor Roberts P.S. It is worth mentioning that Mike O'Donnell helped me purchase the car nearly three years ago and made my purchase experience amazing as well. I did not take the time then to mention it however I would like to make that apparent now. More
by Trevor Roberts
August 05, 2016
Felt very welcome Didn't plan on trading in that day. I brought my 2009 Honda in for a recall service. Nathan approached me right away. I test drove a new crv, althoug Didn't plan on trading in that day. I brought my 2009 Honda in for a recall service. Nathan approached me right away. I test drove a new crv, although it was very nice I wanted more options which I knew I couldn't afford in a brand new one. Ended up buying a very nice 2014 with a lot of options. I'm very pleased. Nathan was extremely helpful and after a bit of conversation new what I wanted. More
by sheila werner
Employees Worked With
Nathan Anderson
January 19, 2016
Not the best Honda dealership I've been at Am from California I came here expecting the same service I got back home. All they did is change my oil. No free 5 point inspection?? No free car was Am from California I came here expecting the same service I got back home. All they did is change my oil. No free 5 point inspection?? No free car wash?? Generally basic service I could get anywhere. Am now shopping around More
by Yasin
Employees Worked With
Brian Kreuzberg
December 24, 2015
Quick service My service indicator light with 15% life left came on at York, and I was driving across Nebraska from Denver, I got right in and had an oil change, ti My service indicator light with 15% life left came on at York, and I was driving across Nebraska from Denver, I got right in and had an oil change, tires rotated and 2 filters changed in 30 minutes at Quick Express, great service, great customer service, had 3 small dogs with me and they were welcomed and even given dog treats, thanks!! More
by Denver girl
Employees Worked With
Judy Asmus
December 15, 2015
Above and Beyond We have always had excellent, trusted service at Honda of Lincoln. We have been customers there for over 10 years, and have continued to have our veh We have always had excellent, trusted service at Honda of Lincoln. We have been customers there for over 10 years, and have continued to have our vehicles serviced there, even after moving to Omaha. We have always been impressed with their service and always have felt that we could trust them. Recently, they truly went above and beyond to make sure we were taken care of. While on vacation, and on a Saturday afternoon, the air conditioner on our 9 year old CR-V stopped blowing air. The air conditioner had been replaced about a year before, so I called Honda of Lincoln and left a message wondering which parts had been repaired and if we had a warranty. Even though their service department was closed, the Service Manager, Jeff, called me from home and talked me through the repair. He even visited with the Honda service team in Florida and helped them diagnose the issue, which they had initially misdiagnosed. He also checked back in after the repair to make sure everything was working smoothly. I feel as though Honda of Lincoln doesn't just view its customers as income, they truly care about us and our well being. We will continue to service (and purchase) there going forward. More
by CR-Val
Employees Worked With
