Honda of Lincoln - Service Center

I send this rating specifically in regard to service above and beyond from Sales and and Leasing Consultant Russ Meyer. Late on a Saturday afternoon after regular hours in the shop, I found myself in ne above and beyond from Sales and and Leasing Consultant Russ Meyer. Late on a Saturday afternoon after regular hours in the shop, I found myself in need of assistance with my vehicle. Being close to the dealership, I went in to the sales area for advice. With extraordinary grace and kindness, Russ stepped up to help. He took it upon himself not to give advice but personally fix the issue. This required moving the vehicle into a bay, fixing the issue and explaining, not in a condescending way but respectfully, what I needed to know, should it happen again. As a woman and a non-mechanic, I so appreciated not only his help and expertise, but also his friendly, supportive attitude! He even cleaned my front window! If I decide to ever replace my HRV (which I adore!), Russ is the consultant I want to deal with. Congratulations, Honda of Lincoln! You have a real star in Russ! More

Great service as always. Never disappoints. Everyone is friendly and gives you the best service. Never disappoints. Everyone is friendly and gives you the best service. More

Very helpful and accommodating. Parts were on backorder and they did everything possible to help me out! Parts were on backorder and they did everything possible to help me out! More

They are always very professional and so polite-always asking before they do anything! Thanks asking before they do anything! Thanks More

Greg was very helpful. Service was excellent. Minimal wait and we were back on the road! Thank you!!! Service was excellent. Minimal wait and we were back on the road! Thank you!!! More

I needed to drive back to Michigan early the next morning. Although they were busy the worked me in. Found the problem with the car. Texted the estimate which I approved. Had my car finished by noon. morning. Although they were busy the worked me in. Found the problem with the car. Texted the estimate which I approved. Had my car finished by noon. Great experience! This dealership is awesome!! More

Honda of Lincoln provides great service. I have purchased 5 Honda cars over the years and I went I purchase my next one it will be from them. I have purchased 5 Honda cars over the years and I went I purchase my next one it will be from them. More

Always kind and thoughtful makes sure a ride is available without waiting. Explains all work being done and why without waiting. Explains all work being done and why More

Over the past several years I've overlooked several screw ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a strugg ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a struggle to trust these people. Last Saturday was the last straw, went in for an oil change and a tire fix. They claim the tire was unrepairible, said they had the same tire so I trusted them, wrong thing to do! They put on a higher priced tire not even the same manufacturer. They were closing has I walked out and seeing all the charges they added on. DONT TRUST THESE PEOPLE THEY WILL SCREW YOU. Sunday morning come out their new tire flat I went through the roof, another screw job from Honda of lincoln. Called and got their answering machine and left a very colorful message. That afternoon at a BBQ party I get a call from Jeff Williams service manager screaming at me (on speaker phone for all to hear) about my message. No apologies no bring it in we'll fix it right, none of that happened. In fact honda of lincoln has flat out refused to fix the problem. If you go to their service center you do it at your own risk. More

Great service. Never disappoints to use Honda of Lincoln. Service people are wonderful to work with. Never disappoints to use Honda of Lincoln. Service people are wonderful to work with. More