Honda of Lincoln

This is the 3rd New Honda I have bought from Kevin in as many years. Because we don't live in a perfect world sometimes things beyond our control just happen. 98% of the time Kevin's efforts insured that many years. Because we don't live in a perfect world sometimes things beyond our control just happen. 98% of the time Kevin's efforts insured that my experience with my decision was a great one. On the 2% that was completely out of his control, and that I would have been just as happy had he not done anything (I didn't hold him responsible) Kevin went the extra mile just because he could. As a result I am not 100% satisfied but 110% satisfied. Believe me it is possible. Go see Kevin, I promise you won't be dissapointed. Thanks Kevin. I'm a customer for life. More

Overall I had an ok experience. I did not however get the blue book trade in value on my vehicle and I felt that I could have gotten a better price on the new vehicle. But, the staff did work with me on the blue book trade in value on my vehicle and I felt that I could have gotten a better price on the new vehicle. But, the staff did work with me on financing and got me a lower interest rate and I was very appreciative of that. I would only suggest one big thing. The staff needs to slow down and spend some time explaining the features of the vehicle and make sure that the customer knows how to properly operate the vehicle before it leaves the showroom. I felt very rushed and I had to ask the staff members to slow down on more than one occasion. Other than that, I had a good experience. More

The experience I had shopping for my new car at Williamson was AMAZING! They made it fun and exciting all the while accommodating every need and want I had. The customer service is extraordinary an Williamson was AMAZING! They made it fun and exciting all the while accommodating every need and want I had. The customer service is extraordinary and sincere. I will recommend them to everyone I know that is planning on purchasing a new vehicle and I will most likely buy my vehicles to come from Williamson. I had a great time with the staff and am more than pleased with my auto purchase and my choice to buy from Williamson. It is worth the drive from Omaha or anywhere! More

I want to start off by saying Mark Salak is a great asset to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He seems to have the customer's needs in mind. However, this last visit was enough to never go back to Williamson, the majority of its personel gives them a very bad name. I get all of my car service done there, always have – but it seems like each time I go, there customer service gets worse. I had an appointment at Williamson Honda, at 7:10am to have my timing belt replaced and an oil change. I made the appointment online, so that way I could give them all my information over the computer and it supposably saves time during check-in, and that way, there should be no confusion in what I want done, since its all in writing. They have two lines for check-in. The van in front of me was assisted, and then left sitting right in front of me, as the other line kept moving, and they focused totally on the other line. Nine cars went before me that arrived after me. Not only did I have an appointment, but I was in line before them – and they kept skipping me over. So, I got out of my car and asked if I could be assisted. Instead of helping me, the manager says "its first come first serve", and I was like “yeah, I’ve been here for 15 minutes waiting, 9 cars have came and went, I’m still sitting here and I had AN APPOINTMENT!!”… So then he comes over to help me. He wanted to make me give all my information again, so I asked him what the point was in doing it online if I have to give it again – he said they never received it. Funny, they had my name and what I wanted done – but no other information? So, then I hand him my coupon – it expired the day before, and I haven’t received the next set in the mail. (Reminder: I have ALL my service done here) he said he wouldn’t take it. I informed him I do ALL of my service there, its not convenient for me – its in the COMPLETE opposite corner of town, and I am paying good money today getting my timing belt done, so if he didn’t take the coupon I could find a place a lot closer to home that would– so he took the coupon. Then he confirms that I am getting my timing belt replaced and an oil change, and he tells me he put me on the list to have a van drive me home, they should be coming any minute. 2 vans come and go – call names, never called me – I’m sitting there for another half hr. I go up to the desk and ask if I was ever going to get a ride home. The guy at the desk tells me I was never put on the list, so they had to have a mechanic drive me home. Then, when I go to pay for it that evening they said it was 900 some dollars?!?! They gave me a 90k mile maintenance, not a timing belt and oil change. I had the email confirmation confirming a timing belt and oil change with the price I would have to pay ($540.00), I told them what I wanted when I went in, he verified what was to be done before I left, and I never even made any comments about my mileage! So, they looked at my car which has 94000 miles and just decided to do a 90k mile maintenance instead of what was requested .. so needless to say I got all that free – I will NEVER go back to Williamson again, they lost a long time customer because of there lack of customer service and there inability to follow directions. More