Honda of Lake City

I live several hours away and was interested in a vehicle they had listed online. They force you to purchase their "lake city advantage" for thousands of dollars. They tout a " lifetime powertrain warranty" they had listed online. They force you to purchase their "lake city advantage" for thousands of dollars. They tout a " lifetime powertrain warranty" this product is offered by a company called Dealer General. When contacting Dealer General they will inform you this is a free no cost product that is offered by dealers as a promotional item and is very limited in scope and coverage. The rest of the "lake city advantage" are things such as, rain repellant coatings on the windshield, a magical fabric protection (AKA Scotchgard) on the seats, nifty nitrogen in the tires, and other items that really have no value, certainly not the thousands of dollars they force you to pay. Honda of Lake City is part of the Morgan Auto Group, it seems they apply this same tactic at many of their other dealerships. In my opinion, this is nothing more than a money grab forcing a fee upon consumers. Aside from what I consider their disingenuous "advantage" product, the vehicle I purchased had undisclosed additional damage that was discovered after I purchased it. Damage that was known or should have been known to the dealer. After learning that the "warranty" was essentially worthless, I contacted the sales manager who spoke to the GM and told me they would not refund me, discount it, or provide me a warranty with actual value. I will be pursuing remedy though the Florida State AG and other outlets. I highly recommend you look elsewhere for your vehicle purchase as this dealer is not forthright and is disingenuous in it's representation of the "value" of their "advantage" product in my opinion. More

Horrible communication. Ive bought lots of cars and never had as many hiccups as I did with this dealer. Will never do business with again.... Ive bought lots of cars and never had as many hiccups as I did with this dealer. Will never do business with again.... More

It's been a few months since I purchased a Honda HRV EX from Honda of Lake City online. It was my first online automobile purchase; surprisingly, it won't be my last. Julie Sullivan was excellent. She h from Honda of Lake City online. It was my first online automobile purchase; surprisingly, it won't be my last. Julie Sullivan was excellent. She helped me with most of the online communications and facilitated the purchase. She was a pleasure to work with and iron out the details to where I got a good deal. She had a partner that also assisted (I believe Stephen was his name) with the transaction, and he went out of his way (literally) to help seal the deal and find the exact color and trim level I wanted. The only hang-up was with the title and registration paperwork, which took slightly longer than anticipated. Still, each time I reached out to the dealership for a temporary tag, Delon put a new one in the mail until that side of things was complete. Overall I had a very pleasant experience and really appreciate Julie and Stephen for their assistance with this purchase. I definitely recommend this dealership. Thanks! More

It doesn't work, is not good, not trusting, lying not comprometive lying lying lying comprometive lying lying lying More

My salesman Joshua was patience with me and listen to all my needs and wants in what type of vehicle I wanted and features. my needs and wants in what type of vehicle I wanted and features. More

I am so happy with how awesome everyone was at lake city Honda. Job 1! Honda. Job 1! More

The first finance manager I dealt with was not a good experience. The second finance manager Michael is his name was a lot better experience. experience. The second finance manager Michael is his name was a lot better experience. More

I would not recommend this dealership! ! A Jeep was sold that video said had her name on it!! ! A Jeep was sold that video said had her name on it!! More

Excellent Dealership. Blake Chavez Great Salesman. Will Definitely Recommend Dealership To Anyone That Asks Me About My Vehicle Blake Chavez Great Salesman. Will Definitely Recommend Dealership To Anyone That Asks Me About My Vehicle More

Great customer service. Will by my next car there no hassle, works with you.to get the deal done. Will by my next car there no hassle, works with you.to get the deal done. More