Honda of Lake City

While the sales people are helpful and knowledgeable, management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get management is pushy and sometimes overbearing. I came to the dealership with pre-approved financing from my Credit Union only to be pressured to get financing through the dealership from a sales manager. This was further exacerbated by the attempt of the dealership to include a $1,000 "Non-Finance Fee" for not financing through them. I protested with suggestions of legal action and this punitive fee was removed but it has soured me on doing business with this dealership in the future. I also was not given a registration to go along with transferring my tag from my old car that was totaled in an accident only to be told it was not accessible to be printed and I was not given a temp tag that evening and was told I was legal to drive with my tag on the car. Turns out I wasn't. I had to get the DMV involved to get me a temporary tag and was informed that this is an ongoing problem with the Morgan Auto Group dealerships. It is an issue with their third party vendor which they recently began doing business with. I believe the root of the problem here is the Morgan Auto Group. This is a large corporation that has bought up dealerships only to lose the personal touch that the hometown owners gave customers. Additionally, as I brought my own financing in, this process should have only taken a fraction of the time to complete. My next vehicle purchase will be with any dealership NOT associated with Morgan Auto Group. I would like to add that this is not a reflection on this dealership's service department. I would rate the service department with 10 stars if that was available. They are the best in the business and I will not hesitate to have my new Honda Accord serviced here. I even bring my wife's 2022 Nissan Sentra to them for service not related to warranty work. More

Very professional an very easy to talk with a great prices! They treat you like family! prices! They treat you like family! More

They've been a huge help, and very friendly. Happy to have done business here! Happy to have done business here! More

Very friendly and helpful. They were not pushy or pressured me to buy. Highly recommend! They were not pushy or pressured me to buy. Highly recommend! More

Took to long knowing we were on a time crunch. And didn’t tell us that the cover on the back is broke And didn’t tell us that the cover on the back is broke More

All staff was great. The Sales man has great and very nice. The finance person was also great to work with. The Sales man has great and very nice. The finance person was also great to work with. More

I drove an hour from Jacksonville to Lake city in an very unsafe car after speaking to two separate people about one specific car. Both of said people knew of my cars condition and assured me the very specif unsafe car after speaking to two separate people about one specific car. Both of said people knew of my cars condition and assured me the very specific car of which was referring was there and ready to go. I did as much as I could over the phone so as to expedite this transaction. I arrived and was jerked around for almost an hour before I was told said car had multiple problems and was “sent to auction” I was then pressured into another car that I really didn’t want, but had no choice but to purchase due to not wanting to put myself in more danger by driving my very unsafe car all the way back to Jacksonville. I was then there for at least 5 hours. I am not a happy customer, I am a pressured and stressed customer that was put in a dangerous situation and had no choice. I hope all of the slimy people that work here have exactly the kind of days they deserve. More

I am very pleased with the service that I received from Honda. Andrew & Morgan went above and beyond to take care of me, they made the whole process seamless and easy. Thank you for a safe and secure car Honda. Andrew & Morgan went above and beyond to take care of me, they made the whole process seamless and easy. Thank you for a safe and secure car to drive to work, I am very grateful for everything! More

Josh Lindsay was an absolute delight to work with! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! He made the car buying process very easy. Honda of lake city and all of their sales staff and management took amazing care of me! More

I didn’t have any problem at all at this dealership everything was just right I really appreciate Andrew and Gary alot :) everything was just right I really appreciate Andrew and Gary alot :) More