Honda of Lake City

Great people to work with from outstanding salesman who was very informative to management to warranty person was very informative to management to warranty person More

Kyle was excellent. Took the time to explain about the vehicle and what was going on. Took the time to explain about the vehicle and what was going on. More

I was chasing the newly released 2026 Honda Passport at my 3 local friendly Honda dealerships. However, due to a limited amount of Passport recently released to dealerships, I was not able to find my trim my 3 local friendly Honda dealerships. However, due to a limited amount of Passport recently released to dealerships, I was not able to find my trim and color option locally. I was happy to finally locate my trim and color option at Lake City Honda. Unfortunately, I had to drive 1.50 hour to unknown territory. I received a positive experience with my salesman, Blake. He was awesome and I would rate him 5 stars of of 5. However, the purchase experience went south as I was handed off to different staff member, for the remaining of the negotiation. Here is my experience. I am satisfied that I repurchased my vehicle and negotiated my deal with a little wiggle room for dealership negotiation of misleading fees, but this came with headaches in the negotiation table. This dealerships have a few excessive fees in combination with misleading fees that I am going to point out. I feel that by leaving this review it may help someone else in combating their ridiculous fees. You have the price of the vehicle and your destinations & delivery charges. In addition to your FL sale tax , DMVs tags & title charges and Doc fees. These are the 5 legitimate fees. You may have additional cost to pay if you are selecting a vehicle with dealer installed add-on options and any items or additional coverage you selected in their Menu. If you were able to knock off a few dollars from MSRP on a new vehicle, good for you. However, sale tax and delivery & destination charges and DMV fees, as we all know, are not negotiable. The first problem I found with Honda of Lake City is their overpriced Doc fees. The state of Florida does not cap dealer Doc fees. That’s why the state of Florida is one of the highest in the nation. Giving FL dealerships a green light to xxxx you as much as they can in Doc fees. In FL average Doc fees are in the range of $800-$999. This dealership feels that they should be charging $ 1298 which is the highest I have seen any Honda dealership charge, usually it is around $ 999. In comparison to other states, my home state of New York charges an approximately average of $175, New Jersey around $ 250 and bordering state of Georgia an average $ 600. The second excessive and misleading fees were the DMV (title and registration fees). These fee are set by DMV, not by Lake City Honda. It should be somewhere around $ 400 on average. It does not matter if the documents are filed hand written, typed, electronically, the fees are all the same. Fees are the same regardless how you file them, period!! Lake City Honda wants to charge approximately $ 1200 for your DMV fees to cover your “actual” DMV fees and profit the rest. They will mislead you by telling you that the amount is to cover your actual DMV fees, then somewhere around d $ 590 to “E-File” your DMV paperwork and an additional $ 190 for an “outside agency” to file your DMV paperwork. They do this solely to make additional profit on the sale and is completely unethical. There is only one DMV fee to pay and that is set by DMV only and collected through your dealership. The rest is their way to hit you over the head with verbal Judo to justify their reason to make additional profit anywhere they can from you. Real dealership charged DMV fees are common knowledge and I even have my last two vehicle purchases (last being 2024) and two motorcycle purchases bill of sales ( last being 2025) where these additional false and excessive DMV charges were not included. I understand dealership needs to make a profits wherever they can, just as a consumer will try to save a dollar here and there. Can’t take this personally. That’s why negotiation is available. Am I happy with my new vehicle? Absolutely !! Will I ever recommend or shop with Honda of Lake City again ? Absolutely, not !! Next time there is a shortage, I’ will wait and shop with my local trustworthy dealership once vehicle becomes available. More

Great experience! They met all of our needs for our new family. Delivered a great deal & we left very satisfied. Would recommend Honda of Lake city to anyone. They met all of our needs for our new family. Delivered a great deal & we left very satisfied. Would recommend Honda of Lake city to anyone. More

Car stopped running within a day because of low coolant after they said vehicle was just serviced. after they said vehicle was just serviced. More

We were truly happy with the customer service we received. Our salesman Jonas Cook was the most professional young man & very mannerly, He as well as the others at Honda of Lake City made the whole received. Our salesman Jonas Cook was the most professional young man & very mannerly, He as well as the others at Honda of Lake City made the whole experience worthwhile. We would definitely use them again! More

I like Honda there really good people got me what I wanted and very happy 😊 wanted and very happy 😊 More

Kyle was patient and really listen to what I wanted in a new vehicle. He was also very patient and understanding with my son and that meant a lot. He is still making sure that I am happy with my purchase an new vehicle. He was also very patient and understanding with my son and that meant a lot. He is still making sure that I am happy with my purchase and make sure I receive what I was promised. More

My son went into the dealership to get to get an oil change and a part that was recalled fixed but then he asked if he could probably get another Honda HRV but in four wheel drive cuz we almost gotten s change and a part that was recalled fixed but then he asked if he could probably get another Honda HRV but in four wheel drive cuz we almost gotten stuck during the hurricane season last month and instead they said we have a truck you can get they were supposed to put it in my son's name first and me as co-owner instead they put me in full owner and they've done some shady business. They bought his white 2003 f150 but they still not giving him the $1,000 check yet. They only put me on the title of the truck so he's not even owner of it when they said that he would have been the primary owner and I would have been the co-owner Vicky S. But instead they did not they only put my name on there. So they've had issues with the tag and insurance.. especially at the DMV.. Honda of lake City is a corrupt and they will do their customers wrong do not trust them. More

Was not good . was told features I did not have.. by manager . Wrong car window sheet The HR had no safety turn lights.no door auto opener. No trunk power. Hand o was told features I did not have.. by manager . Wrong car window sheet The HR had no safety turn lights.no door auto opener. No trunk power. Hand opener to gas tank. More