Honda of Lake City

Dawne was great! Dawne was friendly, helpful, and catered to my needs. She made purchasing my first brand new car as easy as it could be. She's a people person first a Dawne was friendly, helpful, and catered to my needs. She made purchasing my first brand new car as easy as it could be. She's a people person first and that's what makes her an excellent saleswoman. The rest of the Honda of Lake City crew also did an excellent job, even the people I didn't get to meet, such as the folks who cleaned and detailed my vehicle before turning it over to me. It's the little things that count and I hope Dawne and everyone else are recognized for their unparalled customer service. More

Amazing attention to Customer Service I’m a single mother that lives 40 minutes away. The service technician Justin completely understood my need to have my car ready to be able to pick up I’m a single mother that lives 40 minutes away. The service technician Justin completely understood my need to have my car ready to be able to pick up my son at school on time and the time constraints that I go through on a daily basis. He went out of his way to accommodate and I truly appreciate that. Not only was my car ready when expected, they gave it a good wash as well. Thank you to Justin for caring! More

Very friendly service and we will use them again. They attended to our urgent problem without drama but we were disappointed with the overall high cost of the repair. Par and we will use them again. They attended to our urgent problem without drama but we were disappointed with the overall high cost of the repair. Parts were relatively cheap so we look forward to more reasonable procedure and labor costs in the future? More

Dealership didn't follow thru with promises. I bought a used Ridgeline from this dealership and paid cash for it with the understanding that the issues would be fixed if I bought it. The Ridgelin I bought a used Ridgeline from this dealership and paid cash for it with the understanding that the issues would be fixed if I bought it. The Ridgeline was brought to the service center and I was told it was fixed only to find out it was not. I brought it back to be properly repaired like I was told it would be and was told the repairs would be $2500 if I wanted it fixed. This obviously after they had my money in hand and after one of the "managers told me even before the deal was done that if I didn't want to pay the asking price I was welcome to go elsewhere. I have two daughters that I am buying cars for in the next few months and neither will be at Honda of Lake City. So, after two months of me contacting this dealership (they would never return my calls) I was told to bring the Ridgeline back and they would have it “looked at”. I brought it back and was told that the repairs were now $3800 not $2500 like I was previously told. (Up from $1800 that I was originally told). But they would give me a “deal” and split the cost with me, Really? So, after 2 more weeks of me calling (still no returned calls back to me) I reached someone named Kelly who finally told me to bring it in and they would honor the agreement and fix it. Amazingly when they handed me the service ticket the total repair cost was $950 for them not $3800 that they were gonna charge me. If they had just done this at the beginning of this ordeal they probably would have had a happy customer who would return to buy 2 more vehicles within the year. Now, these vehicles are going to be purchased in Jacksonville. Honesty and integrity go a long way, there is little to none in this dealership. More

Great overall sales and service Robbie is great in service as are all the others working on the vehicles. Your employees are polite, upbeat, helpful and it is a pleasure to enter y Robbie is great in service as are all the others working on the vehicles. Your employees are polite, upbeat, helpful and it is a pleasure to enter your dealership and be well taken care of by all. My current 2015 Honda Civic is my third one and I just love to drive it. When my lease up in Feb. 2019 I plan to continue it for a year and then lease another one. More

Recall Issues Every issue was taken care of promptly. The other issue of the cruise control was addressed and will be coming back to take care of that repair. Than Every issue was taken care of promptly. The other issue of the cruise control was addressed and will be coming back to take care of that repair. Thanks Robbie! More

Replaced bad battery still under warranty. Prompt service. Clean facilities. Very friendly and helpful. Gave call back when they said they would. Advised what to do if battery failed again. Prompt service. Clean facilities. Very friendly and helpful. Gave call back when they said they would. Advised what to do if battery failed again. Received towed car quickly. More

Fast and easy Very fast, easy, and cheap. Walked in and barely had time to eat a sandwich in the waiting room before they were done! Absolutely going back! Very fast, easy, and cheap. Walked in and barely had time to eat a sandwich in the waiting room before they were done! Absolutely going back! More

Awesome All was great in and out car was clean n vacuum, no appt and no wait , happy with the service dept and all the staff All was great in and out car was clean n vacuum, no appt and no wait , happy with the service dept and all the staff More

Checking my AC They got me in within the hour and checked my AC thoroughly. Fortunately, it was something I was doing on my CRV. I was there an hour and my cost was They got me in within the hour and checked my AC thoroughly. Fortunately, it was something I was doing on my CRV. I was there an hour and my cost was nothing. They were knowledgeable and very friendly. I felt great when I left! More