Honda of Lake City

Well, I was going to give 2 stars, but then my follow up from my salesman was terrible, so it's down to one. First, let me say what was good. Two things: the price of the car (the deal they put together o from my salesman was terrible, so it's down to one. First, let me say what was good. Two things: the price of the car (the deal they put together over the phone) and the video that the salesman made was fantastic. The car was clean too. What was bad. I worked with the salesman AND finance manager ahead of time to be able to get in and get out. They of course wanted me to use their financing, I explained I already had an approval with my bank. He told me he would come in around that rate, well, they didn't. So, after sitting for 30 minutes or so, our salesman said the car didn't have its charging cable, an important aspect that he "forgot" to share with me even though we had been communicating all day. After that, a different "finance manager" came over to discuss. He was condescending and patronizing. I didn't react to him very well with his approach especially after sitting so long and had already been told, "Yeah everything is ready, you'll be out in no time." The "general Manager" named Nick came over and "took the sale away." He said, I don't like the way your talking to him so we are not going to do business with you. We're just not gonna sell you the car." Needless to say, he could've cared less about my experience and, knowing that I had driven from 200 miles away, that refusing to complete the transaction would really "stick it to me." Only after I acquiesced and apologized to the finance manager (I had no problem apologizing because I WAS talking to him rudely and had xxxx good reason to do so.) After explaining how long of a drive that we had in front of us, the closer gave us a HARD sell on gap insurance. After saying no 3 times, he didn't look happy and asked a fourth. Needless to say, it was one of my least favorite experiences at a car dealership and thats saying a lot because I HATE buying cars. I got an email from a different, "General Manager" asking for all 10s on my reviews. I responded to his email asking if first he couldn't help me get the charging cable. He never responded to me (feigned concern on his part?) Same from the salesman, he said, "Be sure to shoot me a text to let me know you got home safely." So I did and he didn't respond. I asked over and over if the charging cable could be shipped directly to my home. No response outside of, "I got the address." So, I was finally sent a confirmation of an order from amazon. Instead of buying the charger cable from my car manufacturer, they went and bought the cheapest one they could find and guess what? I still don't have it - a week later. (you need the charging cable to be able to fully utilize the benefits of the car.) So, my review of HONDA of LAKE city is poor. If you go there, know what you are getting into ahead of time, from my experience, they have little to no care for their customers. More

We received excellent customer service from start to finish. Everyone was very professional, knowledgeable, and courteous. finish. Everyone was very professional, knowledgeable, and courteous. More

They got me in and out, made sure I had a great experience n they have everything out there lots of inventory experience n they have everything out there lots of inventory More

Brandon was very informative and polite while I was there. The process was painless and a short period of time nothing was hidden and easy to understand. there. The process was painless and a short period of time nothing was hidden and easy to understand. More

Absolutely amazing experience! Sales staff was great! Finance team was great! The General Manager Nick met with me during delivery and was GREAT! I will never buy a car from an Sales staff was great! Finance team was great! The General Manager Nick met with me during delivery and was GREAT! I will never buy a car from anyone other than Honda of Lake City. More

Great team! They went over and beyond to help me find the perfect vehicle! Will definitely do business here, again! They went over and beyond to help me find the perfect vehicle! Will definitely do business here, again! More

Great customer service! No hassling just great value for your money! I found a great vehicle in a relaxed environment with information easily furnished with ease and peace o No hassling just great value for your money! I found a great vehicle in a relaxed environment with information easily furnished with ease and peace of mind throughout the process. Brandon was excellent and patient and Larry did a great job with explaining important details about financing! More

Really made our new car buy experience enjoyable, Cole was very helpful and felt comfortable talking price with sales managers was very helpful and felt comfortable talking price with sales managers More

Everything was messed up from the get go. Ciuldnt test drive the cars I wanted to ti,to getting the wrong salesman and being lied to.Purchased a car from there because I had ti,because of circ Ciuldnt test drive the cars I wanted to ti,to getting the wrong salesman and being lied to.Purchased a car from there because I had ti,because of circumstances but won't again. More

Everyone was kind and helpful and very knowledgeable. They made or first car buying experience wonderful and everything we could have wanted it to be. They made or first car buying experience wonderful and everything we could have wanted it to be. More