Honda of Kirkland - Service Center

Quick, friendly, thorough I went in the get an extra (backup) FOB. They checked to make sure they had an FOB in stock. The work was done sooner than expected. All questions I went in the get an extra (backup) FOB. They checked to make sure they had an FOB in stock. The work was done sooner than expected. All questions were answered More

I was help in all that i need it The person that help me was very helpful. My car was check and they even wash my car. I came early and they took my car in, I was there for a little o The person that help me was very helpful. My car was check and they even wash my car. I came early and they took my car in, I was there for a little over 1 hour, which was very convenient for me. More

Excellent all around service Employees are always respectful and informative, more than willing to explain services and repairs. I always learn something new about my minivan. I Employees are always respectful and informative, more than willing to explain services and repairs. I always learn something new about my minivan. I have been a customer for 17 years and have only positive experiences. More

Painless and quality new car experience. This dealership can best be evaluated by the people they employ. Without exception, each person we came in contact had our interest as their priority. This dealership can best be evaluated by the people they employ. Without exception, each person we came in contact had our interest as their priority. Quality folks really interested in making customers feel they are special. A unique dealership with outstanding personnel. More

Consistently excellent customer service Fair prices-- particularly for a dealership. No pressure in terms of up-sell. Never a doubt as to whether this dealership is trying to keep my long-t Fair prices-- particularly for a dealership. No pressure in terms of up-sell. Never a doubt as to whether this dealership is trying to keep my long-term business. Clearly, they think long term. Love that about Honda of Kirkland. I'll be back! More

Satisfied Service took a little longer than what I was told initially, but that was all right, I didn't need the car that bad yesterday. Service took a little longer than what I was told initially, but that was all right, I didn't need the car that bad yesterday. More

Integrity I have been taking my cars to Honda of Kirkland for a couple of years now. At first, it was due to their competitive pricing for service. As time ha I have been taking my cars to Honda of Kirkland for a couple of years now. At first, it was due to their competitive pricing for service. As time has gone on, I really appreciate the customer service. I would rate it very high in integrity. More

Quick honest service Excellent service from the minute I pulled up. Returning to Kirkland Honda from Bellevue Honda is very eye opening. Glad to be back. I do however wish Excellent service from the minute I pulled up. Returning to Kirkland Honda from Bellevue Honda is very eye opening. Glad to be back. I do however wish records from other dealers could be accessed by current advisor at time of appointment. More

Oil change and tire rotation at 10,000 miles The young man helping me, Ryan, was very professional and helpful. He re-set my clock from day light savings time to regular time when I told him I d The young man helping me, Ryan, was very professional and helpful. He re-set my clock from day light savings time to regular time when I told him I didn't know how to do it. And he got my car into the service appointment promptly. He also found a $10 off coupon on line (that I didn't know anything about) and applied it to my bill, which is something I really appreciated. The only hitch in my experience, and it was not Ryan's fault at all, is that when the car was finished and Ryan said he would drive it around for me to pick up, the car had not been parked where he expected it to be, and he had to spend extra time locating the car, which was somewhat problematic for me, as I had to leave promptly to pick up my grandson, whom I was babysitting for for the rest of the afternoon. Perhaps there needs to be better communication between the service people who park the car somewhere when they are finished servicing it and the personnel who are dealing with the customer face to face. Other than this glitch, it was great service! More

Great at solving a hard to resolve problem My fog lights stopped working after an accident and collision work. They found the ground wire that was painted over which stopped my lights from work My fog lights stopped working after an accident and collision work. They found the ground wire that was painted over which stopped my lights from working. It wasn't fixed the first time, but that was because I told them I had new bulbs on order, and they left the old ones out. They didn't charge me for the follow up visit after I recieved my bulbs and they didn't work, and found the resolution to this odd problem. More