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65 Reviews of Honda of Kirkland - Service Center
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May 22, 2024
Absolutely no customer service. Service guys do not follow up with customers for hours turns out no one is working on the car at all! No apology, then followed by false promise of " Service guys do not follow up with customers for hours turns out no one is working on the car at all! No apology, then followed by false promise of "I will not charge you" which is then taken back at time of payment . "Hey manager did not approve and you have to pay" . These guys are terrible at customer service with zero loyalty to repeat customers. I will take my business elsewhere. More
by Qwerty
Employees Worked With
Rich
October 12, 2023
Poor customer service for Vehicle service. In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the veh In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update. I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services. If you know a person go with them. Else, find a place where they respect customer's time. Note: Before I write the review, I informed the Service Manager about the customer service advisor S**** A**** (I masked the name to protect the identify of the employee). However, I did not get any response for my email, for over 11 days. I'm writing this review for the benefit of future customers. If you see a similar pattern with poor customer service, please share here, or directly write to the Chief Operating Officer or General Manager. I think the incidents are isolated, and the higher management might not be aware of these poor customer services. I did not even received the link to provide feedback, which brings suspicion the employees are trying to hide the communication between customers and higher management. More
by Redmond Local Review
October 10, 2022
The guys in the service center act like used car salesmen & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices. More
by CrazyDave
June 18, 2022
Rich Kim was an amazing service Technician. He did a great job in helping us out with the service requirements and went all the way to give us a great advice of what was needed.Will highly recom He did a great job in helping us out with the service requirements and went all the way to give us a great advice of what was needed.Will highly recommend him for future customers going to Honda of Kirkland.He deserves "The Best Employee award". More
by Gayathri
Employees Worked With
Rich Kim
May 17, 2021
Just purchased new Honda CRV Touring and was very pleased with the customer service. The process was very smooth thanks to Alex Gharai who made my car purchase easy and smooth. He explained all safety featu with the customer service. The process was very smooth thanks to Alex Gharai who made my car purchase easy and smooth. He explained all safety features thoroughly and was very knowledgeable and helpful. All my questions were answered. I would certainly buy my car with his help again and I will recommend Honda of Kirkland dealership to all my friends More
by rosslitta
Employees Worked With
April 26, 2021
I was help by Sid. He is OMG, helpful, very nice and had answers for all my questions. I always have a great experience with him, also this was my 6 or 7 car from Sid and Honda of Kirland. Thanks Sid as alw answers for all my questions. I always have a great experience with him, also this was my 6 or 7 car from Sid and Honda of Kirland. Thanks Sid as always.🙂 More
by Kevin Sequeira
Employees Worked With
November 20, 2020
I’ve had a lot of bad experiences! When I came here to Honda of Kirkland Joseph Murphy was beyond helpful! He was patient with me with all questions and needs and got me into the best car! I feel confiden Honda of Kirkland Joseph Murphy was beyond helpful! He was patient with me with all questions and needs and got me into the best car! I feel confident with my purchase! Very excited to be driving a Honda Civic More
by Sarabear03322
Employees Worked With
Joseph Murphy
October 15, 2020
Bought my first car this last Saturday and had a great experience! Jacqueline was very welcoming and knowledgeable on the inventory on hand! She was very thorough throughout the purchasing process and hel experience! Jacqueline was very welcoming and knowledgeable on the inventory on hand! She was very thorough throughout the purchasing process and helped solidify my choice in a Honda Accord EX-L. I would def recommend Honda of Kirkland and Jacqueline! More
by F.tecle
Employees Worked With
September 17, 2020
Excellent service, nice people, good environment. First time buying a car, and they helped me the best to their ability and they smashed it well. time buying a car, and they helped me the best to their ability and they smashed it well. More
by diazyojairo
Employees Worked With
Ken Pho, Justin Sobchuk, Mahad Osman
September 16, 2020
I really like the service there and the sales associate Carlos Cubias was really helpful with every thing in finding a car I appreciated his help a lot Carlos Cubias was really helpful with every thing in finding a car I appreciated his help a lot More
by Dorianflores38
Employees Worked With
Carlos Cubias
