Honda of Kenosha - Service Center

I received two notices for a mandatory recall replacement for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it w for an airbag inflator. I made the appointment on 1/27/12. The vehicle appointment was for 1/31/12. When I took the car in for work I was told it would only be for an inspection and I would have to come back the next day for the work. I asked why the part was not in the department as it was a mandatory replacement recall. Sandra Sarwin explained that it was not the dealerships problem. She further stated that it was "Honda's problem" they had not sent out any parts to be replaced. I asked her why, knowing that the part had to be replaced, that the dealership did not have the part in stock, knowing that I was coming in to have the part replaced. She again referred to the "it's Honda's mistake not the dealership's." I again impressed that it was mandatory and that I had made an appointment and they knew I was coming in. She stated they don't stock parts because they don't know how many vehicles will need work. (I refer back to when I made the appointment and the time span of their "inability" to know when somebody is coming to have replacements done.) I explained I had taken work off lost vacation time and did not have another day available till 2/10/12. She then said they have late hours. I asked at 9:00pm? She then told me that my schedule was unusual and that they were open Saturdays. I told her I worked on Saturdays. I then progressed to the oil change that was also set up. I opted to have it done. (I had a coupon for a $9.95 oil change.) I was then charged for a washer and a charge for the oil disposal to equal 13.29. (It is an auto business. This should have been integrated into their price and not reflect a charge to the customer---false advertising. I then called Honda and spoke with Juan. He listened to my story and attempted to resolve. They told him I had another appointment on 2/10/12. Juan did conference calling to verify and no appointment had been setup. Heather stated Sandra Sarwin was too busy. Heather, who checked for the appointment stated the computers don't transfer over information sometimes. Juan asked to speak with supervisor and Kelly Ward initially could not find the information. He stated it would have to come in for an inspection. I told him I had two letters with two different campaign numbers on them that stated it had to be replaced. It was underlined and stated "it must be replaced". If they knew that it had to be replaced then why would they not have the part available. I repeated this in clear precise wording. I read that portion of the letter. I should not have to be told another inspection is in place when the letter states it "must be replaced." everything is negated and the part had to be replaced. I further clarified my standing by stating, "so order the part and replace it." He then spoke with Juan and told him "this is how we do it and you know that buddy." He was distracted and stated he had 11 other customers to deal with right now. I stated I was there 0715-0800 and now my customer service is put behind 11 other customers because of the miscommunication of staff, computers, and no time? So now my customer service was negated. I explained how unhappy I was with the short length of customer service and lack of finishing with me despite my being there early. He stated he didn't start work till 0800. I then stated then the process needs to be fixed. He then stated he had two customers fighting in the department and he had to go. Juan apologized for the incident. I will have to call later and make sure they have the part, as Kelly left to deal with the other 11 customers. More

This is the worst Honda dealership we have ever been to, definitely will not go here again! The services we were charged for were outrageously priced and weren't even done right! We were lied to, overcharge definitely will not go here again! The services we were charged for were outrageously priced and weren't even done right! We were lied to, overcharged, and received poor customer service. If you value your car or money DO NOT GO HERE! More

Took my car here for 105k service and everything about my experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. experience was excellent. The friendliness of the staff, the pleasant accomodations, and the very reasonable price has made me a customer for life. More

This is a horribly dishonest dealership, same as any in the area. I had my car in for service to do an alignment and other standard stuff, but I was also having an issue with another part of my steering wh the area. I had my car in for service to do an alignment and other standard stuff, but I was also having an issue with another part of my steering which i asked them to diagnose and fix. upon looking at the car for a whole week, they fixed the alignment only after replacing my inner tie-rod which they thought was broken. After getting the car back, nothing is fixed except the alignment. I am still having the same problem as before, but they charged me over 300 bucks for the tie-rod..the work which they improperly did and are not standing behind. After confronting the sales manager that they did work that didnt need to be done and that they didnt fix the correct problem, he told me about the other issues that it could be (which it sounded like he knew about already) the steering rack which is a 1100 dollar job. Instead of fixing the issue then and there, he said, "well if it ever gets bad enough well give you credit for the job we did before off the steering rack job." 6 months later i called to get a quote on the steering rack with this credit factored in, and the service manager had completely forgotten about the promise he made, and didnt keep records of it. So this dealerships service department effectively stole over 300 dollars from me because they are lazy and do not want to do real service. They didnt want to fix the real issue, an instead conned me on a job that didnt need to happen. Every time i've been in this service area, they do nothing but try to sell me more stuff or services i do not need, and when i ask legitimate questions about the work being done to my car they treat me as if I am an idiot child who knows nothing of cars. While this may be their majority customer, they should not assume averybody is brainless. Horribly dishonest and disrespectful. More

I won't go anywhere else! Very helpful, keeps you informed on the progress of the repairs, has loaners available if the work takes a lot of time; and Elmer is very caring. Also, very clean and comfo informed on the progress of the repairs, has loaners available if the work takes a lot of time; and Elmer is very caring. Also, very clean and comfortable waiting area; even a playroom for little kids. More

A new Honda dealership closer to home that shortens my commute for any services. The service staff is friendly, from the service representative to the service tech. Len was my service rep who is friendl commute for any services. The service staff is friendly, from the service representative to the service tech. Len was my service rep who is friendly, courteous and informative. With winter ahead, Len had checked my tire depth and made a recommendation for a new set of tires sooner than later. The service tech was also friendly and advised other services on the next visit without being pushy. A great service staff and pleasant experience at Honda of Kenosha. Thanks guys! More