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Honda of Kenosha - Service Center

Bristol, WI

4.6
2,997 Reviews

2,997 Reviews of Honda of Kenosha - Service Center

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September 28, 2020

Extremely helpful and courteous. They keep you updated on your vehicle. My recall still had issues and they took the vehicle back and rechecked everything More

by DAWNLLAWRENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

September 25, 2020

Everyone very helpful and professional at Honda service department. Don’t remember the names of the individuals in the maintenance area. Every person I talked to was very pleasant. More

by hkoetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know names.
Sep 25, 2020 -

Honda of Kenosha responded

Hello, Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 25, 2020

Took HR - V in for a screw in front tire drivers side close to sidewall. Prepared and signed off for a new tire to be installed. Ten minutes later service advisor told me I needed no new tire. Screw had More

by randyviola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Aguilar and whoever took screw out of my tire
Sep 25, 2020 -

Honda of Kenosha responded

Thank you for your kind words for our service department, it's great to hear that they were able to help and get you back on the road! We appreciate your business and our team looks forward to serving you again soon!

September 25, 2020

Excellent service. Amy D. Is a professional and a pleasure to work with. Answered all my questions and had our car ready to go. Great service. Will be back again. Thanks Amy and honda of kenosha. A++ More

by angel32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Dressin
Sep 25, 2020 -

Honda of Kenosha responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know.

September 25, 2020

Love them and have always gone here however the last few times I've been told I need expensive work done when I did not. More

by amerd.92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe V
Sep 27, 2020 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 23, 2020

Gina Ruiz was the great !! Knowledgeable professional answer every question I had and more I hope Honda keeps her I will ask for her always She great part of Every thing Honda stand for More

by rg98667@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ritchie Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Marti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karmala Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Al-Ashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mousa Abuhassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jailene Ramirez
Sep 24, 2020 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Gina and Honda of Kenosha. We appreciate your business and hope to see you again soon!

September 22, 2020

I had to prove that I was eligible for the free oil change. It wasn’t in the record the service guy was looking at. Made me so upset. More

by marshome59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It was somebody in sales I think that finally helped.
Sep 22, 2020 -

Honda of Kenosha responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. It was a breakdown in communication on our part and we apologize that you had to experience that. Honda of Kenosha Team

September 22, 2020

The communication was not professional on the repair dates. Pricing for service was double compared to other dealerships. Never again Kenosha Honda. Good by HK More

by ricorobert5800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Oct 09, 2020 -

Honda of Kenosha responded

Hello, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this.

September 21, 2020

Came in for some “recommended work” and now we have a rattling sound under our car.... Be careful who you choose to do your work. More

by guajardop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Oct 08, 2020 -

Honda of Kenosha responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to us directly

September 21, 2020

Service is good, the place is just run down and dirty, the waiting areas and mens bathroom are just disgusting. I use HOK for convenience, ive always liked the service but it is just dirty and could use More

by djorgens2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe C.
Sep 21, 2020 -

Honda of Kenosha responded

Hello, Thank you for your compliments regarding our service department. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here regarding our appearance. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

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