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Honda of Keene

Swanzey, NH

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492 Reviews

567 Monadnock Highway

Swanzey, NH

03446

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November 19, 2020

I've had my 2018 Civic for a couple years. In that time I've put about 50k miles on it. Since I've owned the car my brakes have been replaced twice and now they they need 400$ of work (the rotors need to b More

by rbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't get his name. Will update as soon as I do.
Nov 22, 2020 -

Honda of Keene responded

Hello, We are very sorry for the issues you have experienced with your Civic. We understand your frustration. That said, we do live in a severe climate, which can take it's toll on wear and tear items, such as brakes. Looking at your history, we did offer you a complete brake job at 25,000 miles at no cost. Due to the mileage you drive and our severe conditions, unfortunately servicing your brakes more often may be necessary. Our Service Manager Dave would be more than happy to discuss this in more detail with you. You can reach him directly at 603-354-6040. We appreciate your business and hope to work with you again in the future. Regards, Honda of Keene

January 19, 2020

Peter Jack is very unprofessional and needs customer service training. I wouldn’t deal with this dealership again. Many better ones out there. Go elsewhere! More

by Javontyler
Recommend Dealer
No
Employees Worked With
Peter Jack
November 05, 2019

Honest. FUN! SUPER hard working! Great price out the door. 1- As much as I didn't love the higher price of the car vs. other dealerships within 150 miles, it worked out BETTER for me in the end, as they paid m More

by ErinTherapy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selena, Dan, every guy in the Service Dept. , Jason McLean
February 16, 2019

Meghan Gaouette gave us 10 plus service! We needed two new cars to lease and my husband sent ME to do the deal! Meghan greeted me as I came in the door and the rest of the story was very eas More

by Jackie138
Recommend Dealer
Yes
Employees Worked With
Meghan Gaouette, , Jason McLean
November 29, 2018

Excellent service Staff at service department are always friendly and helpful. I've had my vehicles serviced at this location for years and have never had a bad expiere More

by Tom4380
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Champney
Jan 08, 2019 -

Honda of Keene responded

Thank you, Tom! Pleased to hear you've always had great experiences with our service department here at Honda of Keene and happy to pass along your comments to the team! Enjoy the new year and we look forward to seeing you next! Regards, Honda of Keene

November 01, 2018

New car purchase. Excellent service I was impressed by the knowledge and friendship of the staff. Meghan Gaouette was helpful, polite and willing to go the extra mile to facilitate the More

by Cindyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Gaoette
October 22, 2018

New Car Purchase Purchased a new CRV from August Cruz. Very good experience and an excellent sales representative. August answered all my questions and was very thoro More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August Cruz, Finance Mgr
September 05, 2018

Think Not Went in to buy a 2016 Honda Civic EX for my son. Larry was great as well as the GM and Finance. However, the service department is less than desirable More

by Steven D Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason McLean
Sep 06, 2018 -

Honda of Keene responded

Hello Steven, We are very sorry for the inconvenience. It does seem there is some miscommunication, and possibly some things that can be cleared up. Jason is our General Manager and does work directly with our Service Department as well. We would encourage you to reach out to Jason as he will be able to work with you to try and resolve your concerns. We greatly appreciate you and your business and will do what we can to help the situation. Regards, Honda of Keene

September 03, 2018

crv ex bisque red the BEST Larry Gilmet is the BEST HE GETS 10 ON EVERYTHING fabulous will go back to him again recommend him to friends soooo happy thanks Larry More

by elizabeth18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LArry Gilmet
June 12, 2018

Honda Accord Touring 2.0T A really great experience. Found them through TrueCar. They were the best price of 5 different dealers and they did everything they said they would. More

by drewstermanfu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danna Frazier
Jun 13, 2018 -

Honda of Keene responded

Thank you for the kind review! Congrats again on your vehicle purchase and don't hesitate to call or stop in with any future questions or for regular auto service. Best, The Team at Honda of Keene

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