Honda of Jefferson City - Service Center

The service was quick,right and will be back in the future. Due to the great service,I bring mine and my wifes vehicle to the service dept for all repairs/services. future. Due to the great service,I bring mine and my wifes vehicle to the service dept for all repairs/services. More

They took care of my weird vehicle issue. Kent kept me updated along the way and provided excellent customer service. Thank you very much everybody. updated along the way and provided excellent customer service. Thank you very much everybody. More

I love this dealership rather buying or service. I drive an hour one way for my servicing. I’d never go anywhere else. I see Kent Hager every time. He’s honest, friendly and very honest. I trust him 100%. an hour one way for my servicing. I’d never go anywhere else. I see Kent Hager every time. He’s honest, friendly and very honest. I trust him 100%. More

Tyler assisted me with several different options for my injectors, tires, and oil. He was very friendly and informative. I recommend Tyler for your automobile needs. injectors, tires, and oil. He was very friendly and informative. I recommend Tyler for your automobile needs. More

I have been dealing with Tyler for several years on my 2007 Odyssey van. I value his advice and the trustworthy relationship we’ve established. 2007 Odyssey van. I value his advice and the trustworthy relationship we’ve established. More

Kent in service department is always helpful and kind. He is the best! I bring my cars here because of how helpful he always is is the best! I bring my cars here because of how helpful he always is More

Reasonably pleasant sales experience, but not impressed in the slightest with service. My first experience with an oil change was ok. Second experience unsatisfactory. I scheduled an appt online with my in the slightest with service. My first experience with an oil change was ok. Second experience unsatisfactory. I scheduled an appt online with my adviser, Tyler Swetnam, just to arrive the next day & Tyler was not there. Bryce assisted. We were there 3 hours (!) when Bryce finally shared that they thought they had the correct part but Honda had put the incorrect part in the box - the part # did not match. So we drove 125 miles round trip for a waste of time. Bryce later calls to say the correct part didnt arrive on time as anticipated because of warehouse issues & the delivery truck not arriving. Days later we get a call that the part is in, and my husband had to take off work in order to make yet another 125 mile round trip for another 3 hour appointment. Luckily, this time, the correct grille was installed & calibrated. However, a new key fob for Driver 2 had also been ordered & Bryce advised my husband that he'd need to pay for it. When it was explained that we purchased the CR-V brand new on 2/1/20 & the key fob was already noted to be damaged at that time, Bryce finally waived the fob cost for us, but let my husband leave the dealership/service center without bothering to calibrate/match it to the CR-V so we discovered that it merely locks/unlocks the doors; it fails to open the hatch or auto-adjust the driver seat to the Driver 2 setting. No one offered to top off our gas tank or give anything aside from a meager apology, not even a reassuring, comforting, or empathetic smile. The only reason we'll be back is if it is a service item that only a Honda dealership can attend to - and even then, it will be grudgingly. No recommendations from us in regards to Honda of Jefferson City. I do adore my Honda CR-V, though. More

Professional, quality work, and had the service completed in the quoted time. Ordered the part I needed and followed up the next business day to schedule. in the quoted time. Ordered the part I needed and followed up the next business day to schedule. More

This is the first time I have ever had issues. My running light on my headlight was off and I asked it to be looked at. I was told if it was the bulb it would be free but if there was an issue with my actual light on my headlight was off and I asked it to be looked at. I was told if it was the bulb it would be free but if there was an issue with my actual headlight then it would be $150. I asked for a telephone call before anything happened, and I received nothing. I assumed it was free since I received no call. I guess thats what I get for assuming. I returned and was given my car back after four hours. Then I was charged $190 because instead of calling me they went ahead and removed my bumper adjusted my light. I was very upset but I didn't want to make a scene so I paid it. However I did make a comment about not calling me which was ignored. This is the only issue I have had in the three years I've had my car. But if this continues then I'll be taking my business elsewhere. The person I dealt when I arrived was not Tyler. Tyler has always been nice to me. Although he is the person I made the comment to about not calling me while I was paying. More

Really appreciate the fast, friendly service every time I’m there! Bryce is always courteous and helpful. I have confidence the job will be done right. I’m there! Bryce is always courteous and helpful. I have confidence the job will be done right. More