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Honda of Jefferson City - Service Center
Jefferson City, MO
2,466 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,466 Reviews of Honda of Jefferson City - Service Center
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August 04, 2015
11 years of complaint-free service! Even though the dealership has changed hands during that time, their service department has continued to be honest, accurate and fair in their assessm Even though the dealership has changed hands during that time, their service department has continued to be honest, accurate and fair in their assessment of our Odyssey's needs, and who should pay for what. These guys are always straight forward about what's needed versus recommended, so that I can make informed decisions about how to budget our repairs, rather than gamble on an unreliable vehicle. We highly value an honest and skilled service department. All repairs have been top notch, so not only are they great with the promise, but also the delivery. More
by Gary #8
Verified CustomerEmployees Worked With
Kent in the Honda Service check-in area.
August 04, 2015
Oil change I came for my oil changed and I was very impressed with their customer's service. The service advisor went beyond customer service where he walk with I came for my oil changed and I was very impressed with their customer's service. The service advisor went beyond customer service where he walk with me to my car and to see if I was satisfied and have any more questions. He also took his time to explain what my car will need before my next visit. So thats what I meant by exceptiona service. More
by anthonio_32
Employees Worked With
Broc Tellman
August 03, 2015
Very Forgetful I was having my oil changed and they lost my keys, forgot to put the sticker in my window indicating when my next oil change was due and I had to go b I was having my oil changed and they lost my keys, forgot to put the sticker in my window indicating when my next oil change was due and I had to go back the next day because of a noise my vehicle was making. I found out the noise was due to something under the hood not being hooked back up correctly. It makes me wonder if they even did the work that they charged me for. My customer service rep was very apologetic and courteous. I don't know whose responsibility it was to make sure the work was done on my vehicle correctly. More
by ZoLu26
Employees Worked With
Kent Hager
August 03, 2015
Happy to see a new face in the service department and good Good attitude and not pushing other fixes on me for once. Quick service too.looked like new person in charge of service dept. Much better. Did mainten Good attitude and not pushing other fixes on me for once. Quick service too.looked like new person in charge of service dept. Much better. Did maintenance on my car and was not so pushy about changing fluids and other things. The past manager in the service dept had a bad attitude. More
by SHARONLOESCH
Employees Worked With
Mechanic
August 03, 2015
Recent purchase of a used Honda Accord I recently purchased a used Honda Accord with no service records. My service tech, Broc Tellman, was able to determine there had been some recalls on I recently purchased a used Honda Accord with no service records. My service tech, Broc Tellman, was able to determine there had been some recalls on the car and some service had been performed on the transmission. With the general inspection came some items that need additional attention. This car is for my granddaughter who is living a few hours away. It is much better to deal with issues I can plan for than have her car break down that far away. More
by gbhavener
Employees Worked With
Broc Tellman
August 03, 2015
Honda Accord Service 8/1/2015 Great service and communication..........as usual. Brian in Honda service kept me informed to status of service during the visit and upcoming service Great service and communication..........as usual. Brian in Honda service kept me informed to status of service during the visit and upcoming service that I needed to keep on my radar. All staff were very friendly during the visit. Scott Andrews More
by SCOTTA0
Employees Worked With
Brian in Honda Service
August 03, 2015
Great Service Brian went over my Odyssey when I arrived. While verifying what was set for the appointment he noticed that I had bought my tires at Honda and as such Brian went over my Odyssey when I arrived. While verifying what was set for the appointment he noticed that I had bought my tires at Honda and as such the tire rotation would be free which saved me about $20. Every dollar counts, so thanks!!! More
by Radmanop
Employees Worked With
Brian Towne
August 01, 2015
Unmeasurable This appears to be a classic five point rating scale....however, without "values" attached to each star. How is one to know the difference between ea This appears to be a classic five point rating scale....however, without "values" attached to each star. How is one to know the difference between each star? I cannot accurately rate the service because these "stars" aren't measurable. If 5 means everything was absolutely perfect: no human could achieve such! Now, I see I'm being "FORCED" to select a number of stars. Since this isn't measurable and I certainly don't want staff measured/punished for something not defined. I'll pretend God serviced my vehicle. I blinked my eyes and my Honda was serviced in 5 minutes at a price NO other center can offer...$1.00. I've been coming to Jefferson City Honda since it was Lee Thornton........please tell me how this survey assesses ANYTHING? If so, what and how did you arrive at such from the ambiguity of this "assessment". In conclusion, this is probably another survey where comments are never seen by the actual dealership visited. Maybe, a summarization of "similar" results is sent to Corporate office which resides in the clouds with their $100,000.00k + salaries.....and God forbid; employees evaluated by this....THIS! One other question.....why on the day I visited such a "smart" dealership men were patching the concrete pavement with asphalt? I'm certain I don't understand the complete rationale....however, It will never stay! More
by SCUBADOG222
Employees Worked With
Sorry, I don't remember
July 31, 2015
Super Customer Service No matter the need, the service reps at Jefferson City Honda are always courteous and friendly. They go out of their way to be helpful. I would not h No matter the need, the service reps at Jefferson City Honda are always courteous and friendly. They go out of their way to be helpful. I would not hesitate to recommend JC Honda to anyone in need of automotive service. More
by CAGREENO46
Employees Worked With
Kent Hager
July 31, 2015
Supper Customer service I have been taking my 2005 CRV here scene i bought it in 2006. I feel they have ALWAYS been honest with me and have taken good care of my car. All of I have been taking my 2005 CRV here scene i bought it in 2006. I feel they have ALWAYS been honest with me and have taken good care of my car. All of the staff is super friendly and i enjoy visiting with the ones i have known over the years when i go in for service. I feel safer driving my car knowing that it is taken care of by a company you can trust. I don't know how they do it but so far they have gotten my car done in a timely manner. Also like the free coffee. More
by TINAADAM
Employees Worked With
So sorry i can't remember names. I spoke with at least 4 people while i was there. All great people.
