Honda of Jefferson City - Service Center

Friendly and Knowledgeable Staff I went into the dealership slightly annoyed that my new car hadn't started. Fortunately, the service center was very friendly and reassured me that t I went into the dealership slightly annoyed that my new car hadn't started. Fortunately, the service center was very friendly and reassured me that things would be in working order soon. The courtesy drivers were very nice to me and Jim had great conversation skills. I left with a good outlook on the future of my vehicle. More

Always great service! The service department always are professional & courteous. I feel much safer after getting everything checked out besides just getting my oil chang The service department always are professional & courteous. I feel much safer after getting everything checked out besides just getting my oil changed. Never have too long of wait, which is a plus. More

Great enviornment. Everything was fast and easy. From making the appointment to arriving. Everyone was very friendly I have no complaints. I will be back for another ser Everything was fast and easy. From making the appointment to arriving. Everyone was very friendly I have no complaints. I will be back for another service! More

Service Kent Hager made my service experience amazing! He took care of every detail! I deal with him directly to insure I have nothing to worry about Kent Hager made my service experience amazing! He took care of every detail! I deal with him directly to insure I have nothing to worry about More

Simple oil change & tire rotation Excellent service related to oil change and tire rotation. Quick service and also performed air check on all tires. Twenty five words are you kiddin Excellent service related to oil change and tire rotation. Quick service and also performed air check on all tires. Twenty five words are you kidding? More

always a great experience I always seem to call at the last minute requesting same day service. The staff are always are able to meet my needs which I really appreciate. I always seem to call at the last minute requesting same day service. The staff are always are able to meet my needs which I really appreciate. More

The best They always go out of their way to make it work. They also don't create other problems to keep me coming back! They are the best! They always go out of their way to make it work. They also don't create other problems to keep me coming back! They are the best! More

Great experience We contacted Broc for service. He got us a same day appointment. Broc is always on top of things, explains in detail any questions we have, and does We contacted Broc for service. He got us a same day appointment. Broc is always on top of things, explains in detail any questions we have, and does it with a smile. My husband asked a question about a prior service and Broc knew what prior service has been performed. More

Reasonable price I have used the service department for 7 years. My only complaint this time was communication before and during the time my car was in the shop. It us I have used the service department for 7 years. My only complaint this time was communication before and during the time my car was in the shop. It used to be when I called to talk to someone I was able to talk directly with someone in the service dept. This time there was someone who had no knowledge of cars, of my long service record at Honda and was only interested in making the appt. I used to talk to someone who knew cars and was able to answer my questions intelligently. My other complaint this time was after my car was in the shop I had to call to find out what was going on. One of the times the person said we will call you back as soon as we have an estimate and are sure of the problem. It was several hours later and I hadn't heard anything. I finally called them and they had forgotten to call me. We finally went to the shop because we never heard from them. When we went they had already diagnosed the problem but just hadn't informed us. More

oil change the oil change and a needed cabin filter were done on a timely basis. The cabin filter which needed replacing and the engine air filter which did NOT the oil change and a needed cabin filter were done on a timely basis. The cabin filter which needed replacing and the engine air filter which did NOT need replaced were shown to me. The rest of the inspection was left to me to review by myself. I would have preferred to have had it reviewed with me. It looked like I had black and white copies of what have may have been color coded sheets. The annotation for the boxes was lacking. Only after looking hard could I decide what they meant. Also, for some reason I had two sheets with different prices for the same work given to me. The top sheet apparently was the correct one as that is what I paid. The second sheet was a different price for the same work. I think it should not have been given to me as it was confusing. More