Honda of Jefferson City - Service Center

Efficient, friendly and fair Air conditioner died on hottest day of the year. Kent was very helpful in explaining what might be wrong and relative costs of potential needed repair Air conditioner died on hottest day of the year. Kent was very helpful in explaining what might be wrong and relative costs of potential needed repairs. Jim drove me home without wait. Needed repair ended up to be relatively minor and was promptly accomplished. Jim picked me up and I picked up the car. Entire experience was efficient, friendly and fair. Thank you! Becky Steinmeier More

Did oil change and ruined transmission Don't take your car to this dealership for an oil change. They drained the transmission instead of the motor...then added oil to the motor causing Don't take your car to this dealership for an oil change. They drained the transmission instead of the motor...then added oil to the motor causing it to be overfilled. The transmission froze up after leaving the dealership since it did not have any fluid in it. They have refused to correct their error and accept responsibility. More

Service results. Went in for an oil change, tire rotation and make sure A/C level was ok. Was told it would take about 45 minutes. Settled in at the Customer Lounge, Went in for an oil change, tire rotation and make sure A/C level was ok. Was told it would take about 45 minutes. Settled in at the Customer Lounge, did some reading, and was notified that everything was finished, in less than the original time estimate.. Informed as to what might be needed at next service call. More

Oil change I went to visit my husband at the Mexico Veterans Nursing Home last Friday morning. While driving there the wrench icon came on saying I only had 15% I went to visit my husband at the Mexico Veterans Nursing Home last Friday morning. While driving there the wrench icon came on saying I only had 15% oil life. After visiting my husband I called the Honda Dealership from Mexico and spoke with Kent Hager saying I desperately needed an oil change. He said come in at 2. The oil was changed and they inspected the car.. I had recently reached 30,000 miles . So the transmission fluid was checked and it needed to be changed and a air filter needed to be replaced. All was done in a timely matter. I sincerely appreciate the great service. More

Service Dept. Service wasnt as good as it usually is. The person on the register had forgotten to get an extra key made at our request, also, he didnot call us when Service wasnt as good as it usually is. The person on the register had forgotten to get an extra key made at our request, also, he didnot call us when our vehicich le was ready, Which we asked him to because we were going down the street to grab a bite t eat. Dont know if it was because of it being a Saturday, because I usually bring my vehicle during the week and its usually good service. Im retired Military, thse guys ned to earn how to work under pressure. More

They take good care of me! My AC wasn't as cool as it should be and my power outlet stopped working. They fixed them both and everything works fine now. My AC wasn't as cool as it should be and my power outlet stopped working. They fixed them both and everything works fine now. More

1st oil change With very late notice, I was able to get an appointment that worked into my schedule. The service was done while waiting. I was very pleased. With very late notice, I was able to get an appointment that worked into my schedule. The service was done while waiting. I was very pleased. More

VIP SERVICE Brian is the service center was amazing. We took our car in to get the first oil change and he took it upon himself to do a few other things such as t Brian is the service center was amazing. We took our car in to get the first oil change and he took it upon himself to do a few other things such as tire rotation that was included in our VIP Service package. More

Service was OK but customer service wasn't good I had to change my oil pan gasket for my 2005 Honda Odyssey as recommended by the honda of jefferson city back in January 2016. Was given an estimate I had to change my oil pan gasket for my 2005 Honda Odyssey as recommended by the honda of jefferson city back in January 2016. Was given an estimate of approx $191 by then. Since there was a Service Special (manager's birthday) going on until May 31, 2016, I spoke to Keith Hanson for any discount for which he agreed to give me a 10% discount and provided with a final amount of approx $181-184 including tax. One of my friend provided me with a 15% discount coupon. I took my car and asked if they will apply that 15% coupon. Service desk professional Kent Hager explicitly denied saying if he's going to apply the coupon, he will then charge me with the full amount of $290 and then subtract the discount. That coupon was not valid on my car as it was only valid for my friends car which was explained to me by another Service professional Brian Towne. I do understand that it was my mistake for the wrong coupon. But I raised a question as to how come the full price is going to be $290 (as mentioned by Kent Hager) when they did mention earlier that the full price was $191 (before 10% discount) and its been confirmed by the Manager Keith Hanson. I showed them the receipt from January 2016 which shows the estimated charge for oil pan gasket change to be $191 and not $290 as mentioned by Kent Hager. Nevertheless, Brian Towne tried to pacify things and told me that I will be charged based on what I was told over the phone by Keith Hanson (Manager). But Kent Hager didn't even have an apologetic attitude for misleading me with the wrong price of $290 in place of $191. For all this time, he didn't even have an eye-to-eye contact with me. I was really pissed off and wanted to file a complain against this rude customer service behavior and misleading customer by providing me with wrong charges just because I produced my friend's discounted coupon of 15%. Secondly, I called Honda of Columbia, MO and asked them for an estimate for oil pan gasket change and they told me its will be approx $200 with tax. This made me even more sure about the wrong charges Kent Hager wanted to put on for the service. Moreover, there wasn't any multi-point inspection done on my van after the oil pan gasket was changed. Please take necessary action so that this kind of rude, unfriendly and ripping-off behavior against any customer not get repeat. More

Quick Service Had my vehicle inspected. Brian came and let me know that everything looked good and that they would be done very shortly. I was in and out in about Had my vehicle inspected. Brian came and let me know that everything looked good and that they would be done very shortly. I was in and out in about 15 minutes. More