Honda of Jefferson City - Service Center

Service was OK but customer service wasn't good I had to change my oil pan gasket for my 2005 Honda Odyssey as recommended by the honda of jefferson city back in January 2016. Was given an estimate I had to change my oil pan gasket for my 2005 Honda Odyssey as recommended by the honda of jefferson city back in January 2016. Was given an estimate of approx $191 by then. Since there was a Service Special (manager's birthday) going on until May 31, 2016, I spoke to Keith Hanson for any discount for which he agreed to give me a 10% discount and provided with a final amount of approx $181-184 including tax. One of my friend provided me with a 15% discount coupon. I took my car and asked if they will apply that 15% coupon. Service desk professional Kent Hager explicitly denied saying if he's going to apply the coupon, he will then charge me with the full amount of $290 and then subtract the discount. That coupon was not valid on my car as it was only valid for my friends car which was explained to me by another Service professional Brian Towne. I do understand that it was my mistake for the wrong coupon. But I raised a question as to how come the full price is going to be $290 (as mentioned by Kent Hager) when they did mention earlier that the full price was $191 (before 10% discount) and its been confirmed by the Manager Keith Hanson. I showed them the receipt from January 2016 which shows the estimated charge for oil pan gasket change to be $191 and not $290 as mentioned by Kent Hager. Nevertheless, Brian Towne tried to pacify things and told me that I will be charged based on what I was told over the phone by Keith Hanson (Manager). But Kent Hager didn't even have an apologetic attitude for misleading me with the wrong price of $290 in place of $191. For all this time, he didn't even have an eye-to-eye contact with me. I was really pissed off and wanted to file a complain against this rude customer service behavior and misleading customer by providing me with wrong charges just because I produced my friend's discounted coupon of 15%. Secondly, I called Honda of Columbia, MO and asked them for an estimate for oil pan gasket change and they told me its will be approx $200 with tax. This made me even more sure about the wrong charges Kent Hager wanted to put on for the service. Moreover, there wasn't any multi-point inspection done on my van after the oil pan gasket was changed. Please take necessary action so that this kind of rude, unfriendly and ripping-off behavior against any customer not get repeat. More

Quick Service Had my vehicle inspected. Brian came and let me know that everything looked good and that they would be done very shortly. I was in and out in about Had my vehicle inspected. Brian came and let me know that everything looked good and that they would be done very shortly. I was in and out in about 15 minutes. More

Excellent service as always! Each time I come in for routine service, I never wait, they are quick, thorough, honest, and reliable. My car is now out of warranty, but I continue Each time I come in for routine service, I never wait, they are quick, thorough, honest, and reliable. My car is now out of warranty, but I continue to take my car there for service and maintenance due to their reliability. More

Great customer service This was my experience with Honda. Everyone was great and car done when promised I would recommend Honda to others. I will be back for sure. This was my experience with Honda. Everyone was great and car done when promised I would recommend Honda to others. I will be back for sure. More

New battery The staff and service were excellent. The new battery was much more expensive than it should have been, but the experience was very pleasant otherwis The staff and service were excellent. The new battery was much more expensive than it should have been, but the experience was very pleasant otherwise. More

Great Service / Short Notice They are always so helpful at Jefferson City Honda, especially Kent Hager. I had a doctor's appointment on Jefferson City in the early morning and so They are always so helpful at Jefferson City Honda, especially Kent Hager. I had a doctor's appointment on Jefferson City in the early morning and so had to be in Jefferson City (about 45 miles from my home in the Lake of the Ozarks). After my appointment I went by Jefferson City Honda to see if there was any chance they could service my car while I was in town, but fully expecting to have to make an appointment for later in the week. To my surprise, Kent said they could take care of it while I waited. Best service ever. More

Great customer service. They recommended a specific service and explained to me in detail why they recommended the service. Speedy check in and check out. Will visit again. They recommended a specific service and explained to me in detail why they recommended the service. Speedy check in and check out. Will visit again. More

personal care Brian took care of us and my Fit. He is personable and cares. We were in and out of service promptly. Brian came out to the waiting room giving us Brian took care of us and my Fit. He is personable and cares. We were in and out of service promptly. Brian came out to the waiting room giving us a progress report which we very much appreciated. More

Very impressed with your service dept I have been in your service dept a few times , for oil changes and a issue, which were all quickly resolved. I was amazed our fast. Kent Hager takes g I have been in your service dept a few times , for oil changes and a issue, which were all quickly resolved. I was amazed our fast. Kent Hager takes good care of me and my care, He is always helpful and polite and knows what he is doing. I always make sure his going to be there when I make my appointment. THANK YOU Kent you are Great. Also my Honda Civic is a great car. Your service dept is always clean and friendly, plus the coffee in the waiting area is always hot , fresh and good ! More

Honda cares...... Installation of new driver's airbag (per Honda recall notice). All staff made the situation as pain-free as possible, given the circumstances. Tha Installation of new driver's airbag (per Honda recall notice). All staff made the situation as pain-free as possible, given the circumstances. Thank you. More