Honda of Jefferson City - Service Center

Typical great service. I always get great service at my local Honda dealership. Usually I can call the dealer and get my vehicle in with no problems. However this time I cal I always get great service at my local Honda dealership. Usually I can call the dealer and get my vehicle in with no problems. However this time I called to set up an appointment where I was routed to some other than the service staff. When I arrived at the Jefferson City Autoplex they had no record of my appointment and could not access my information in the computer. I was told they are using a call center in Georgia. I left my vehicle where they did finally access the appointment and completed the service. I want to again stress that the folks in the service department at Jefferson City Autoplex are very competent and always a pleasure to do business with. I am extremely dis-satisfied with the call center in Georgia, furthermore I do not agree with us of a call center out of state. Let us just call our own dealer and set up out own appointments. More

Engine mounts replaced; Mike Soukop was extremely attentive and helpful to my questions about the service they wanted to do. Engine mounts replaced. Transmission fluid and Mike Soukop was extremely attentive and helpful to my questions about the service they wanted to do. Engine mounts replaced. Transmission fluid and brake fluid replaced. More

Air bag replacement Very pleased with rental car provided the month while waiting for air bag replacement. More at ease if transporting grandchildren knowing air bags wou Very pleased with rental car provided the month while waiting for air bag replacement. More at ease if transporting grandchildren knowing air bags would work properly if needed! Also pleased with check up so we know what we need to take care of More

Very good experience! My service appointment was scheduled to my liking, the shop was clean, the waiting area was comfortable and clean. Coffee was available, even in thre My service appointment was scheduled to my liking, the shop was clean, the waiting area was comfortable and clean. Coffee was available, even in three varieties. My Granddaughter and her passengers will be safe now with the new Element airbags. Thanks More

Very satisfying experience with Honda Service I had recently Honda CRV for re called service and given rental vehicle to use during wait times. Staff of the service station is friendly and helpful I had recently Honda CRV for re called service and given rental vehicle to use during wait times. Staff of the service station is friendly and helpful, and made my vehicle service an pleasant experience. Hopefully, every customers would encounter such experience for their car services. More

Great customer service and quality service! Customer service was great. The problem was diagnosed and fixed in a timely manner. Had a ride that took me immediately to my job on time. Customer service was great. The problem was diagnosed and fixed in a timely manner. Had a ride that took me immediately to my job on time. More

Routine Maintenance with a Plan! When I went in for an oil change and tire balance/rotation, I knew there was a high likelihood I'd need to replace some tires. However, Kent and the t When I went in for an oil change and tire balance/rotation, I knew there was a high likelihood I'd need to replace some tires. However, Kent and the team did a full inspection on the vehicle and let me know I could wait until the next oil change to replace tires...and that I'd only need to replace two of the four! Kent explained to me in simple terms (I am not a car expert) where my tires, brakes, and fluids were and helped me identify a plan and timeline for getting everything updated without breaking the bank. Kent was honest, and he emphasized he didn't want to do more than necessary (contrary to my experience at some places). He was friendly, and he generously shared his direct line for any questions/concerns. Additionally, the service only took a few hours. The courtesy van dropped me off at work and picked me up in a timely fashion. I am grateful to the guys at Honda (Kent and Mike and the others) for their continued quality service. More

Room for Improvement, but Good Service The senior service agent was very helpful, professional, and knowledgeable. The trainee, however, showed his inexperience. A few minor adjustments wou The senior service agent was very helpful, professional, and knowledgeable. The trainee, however, showed his inexperience. A few minor adjustments would raise this rating to a 5 star rating. First, lose the sunglasses. Customers need to see your eyes. Second, smile! Dealing with the public is not always easy but a smile goes a long way in creating a comfortable relationship. Third, speak clearly and distinctly. Older people and those with hearing impairment will be much easier to serve if you simply speak with clarity. Those three things need some attention from the trainee if he is to be successful in customer service. Also the servicing of my vehicle took 1hour and 20 minutes - seems a bit long for a simple initial servicing, even with rotating tires. More

Fast friendly services I had taken my 2015 Honda CRV in for regular scheduled maintenance. I was greeted with professional courteous, the service work was performed to my I had taken my 2015 Honda CRV in for regular scheduled maintenance. I was greeted with professional courteous, the service work was performed to my requests, and the facility was clean and organized. Excellent overall rating. More

Thanks I appreciate the efficient courteous service I receive at Honda at Jefferson City. As a senior citizen without much "car knowledge" I count on the st I appreciate the efficient courteous service I receive at Honda at Jefferson City. As a senior citizen without much "car knowledge" I count on the staff to assist me with my auto needs. Thanks for making me feel that you are "taking good care of me!" More