Honda of Jefferson City - Service Center

Fast service especially for not having an appointment. Got me in right away for a moonroof problem. Diagnosed and repaired moonroof very fast. (Warranty on a used vehicle I purchased from a different deale Got me in right away for a moonroof problem. Diagnosed and repaired moonroof very fast. (Warranty on a used vehicle I purchased from a different dealer). Probably helps that I'm a long time customer. More

Best Customer service in Jefferson City I am always treated with respect from Kent Hager. He strives to provide the best customer service every time. I have bought all my vehicles from Honda I am always treated with respect from Kent Hager. He strives to provide the best customer service every time. I have bought all my vehicles from Honda in Jefferson City. More

Above and beyond They were very attentive and helpful. I was in and out of there quickly, there is a nice place to wait or the courtesy van could have taken me where I They were very attentive and helpful. I was in and out of there quickly, there is a nice place to wait or the courtesy van could have taken me where I needed to go. More

Great experience Everyone hears about how awful it is to take your car to the service center at a dealership; the price is too high, you wait for ever, they rip you of Everyone hears about how awful it is to take your car to the service center at a dealership; the price is too high, you wait for ever, they rip you off, etc. That has never been my experience with this dealership. We have always been treated well, the wait time is within acceptable parameters and I never feel like I've been "gouged" for the work that's been done. We love our Honda and will definitely come back to this dealership when we decide to get a new car, partly because the service department is a pleasure to work with. More

Replacement of a tire As always Mike Soukup did a great job! Very professional. Keith Hanson was very helpful as well. The service from this dealership is consistent wit As always Mike Soukup did a great job! Very professional. Keith Hanson was very helpful as well. The service from this dealership is consistent with the outstanding quality of the Honda brand. More

Oil Change, TIre Rotation and Recall fix I gave a five, BUT, I gave service technicians a new e-mail address-but not updated and wrong cell phone is still listed. Please update my records as I gave a five, BUT, I gave service technicians a new e-mail address-but not updated and wrong cell phone is still listed. Please update my records as I provided. The technician took my cell phone number to call when Pilot was ready, but again, they called wrong cell phone # (my husband's) even though I had given them my correct cell phone number to call. When I called in to schedule the oil change, they had a difficult time finding my vehicle, even though I bought the vehicle from you and already had the oil changed. The record was listed as Germaine Harry. Harry is my husbands name, Our last name is Renn. Records updating could use some work. Thank You. Other than that - I Love My Pilot!!! More

Bad Recall Experience Called the service center to schedule to get my 2 recalls taken care of on the pilot. Says he has to order the parts (airbags), ok great. They call me Called the service center to schedule to get my 2 recalls taken care of on the pilot. Says he has to order the parts (airbags), ok great. They call me back a few days later saying the parts are in and I schedule an appointment. All great so far. I show up at my appt time to drop the car off. Recall paperwork in the mail said one side would take 30 mins and the other side would take 48 mins. Service advisor says it'll be 3 hours. They drop me off at the mall, great service, for what it's worth. Service advisor calls me 1 hour later to say they completed the complementary inspection and it needs brake pads....xxx. I'm there for a recall not an excuse for you to find more work to be done. So 1 hour of my time was wasted, he calls back about 45 mins later and says they got the driver side done but the passenger side parts were not ordered/misplaced and I'll have to come back another day to get that done. I told them that since I live 60 miles away that was fine but they'd be paying for my gas the next time, at the least. Once again I am disappointed with a local service center/shop. Probably why I do all the work I can myself, at least then I know it's done right. More

Review A complicated job was worked through successfully on short notice in spite of an unforeseeable setback. Honda Odyssey 75K maintenance and timing bel A complicated job was worked through successfully on short notice in spite of an unforeseeable setback. Honda Odyssey 75K maintenance and timing belt change. Bye. More

Recall The purpose of my visit to Honda of Jeff City was in response to an airbag recall notification. From my initial contact with Keith Hanson, through dea The purpose of my visit to Honda of Jeff City was in response to an airbag recall notification. From my initial contact with Keith Hanson, through dealings with Mike Soukup and Emily, this was one of the most pleasant experiences I've encountered at any dealership. My compliments to this business. I had considered going to Columbia but, on a whim, I called both dealerships and after talking with a rep from Columbia I heard the fat lady singing. I reside approximately 40 minutes from both cities but without hesitation Honda of Jeff City will be my destination. More

TCS light on Mr. Hager was polite, friendly and explained work performed and additional work needing done. Appreciated friendly courtesy van driver. Thanks for p Mr. Hager was polite, friendly and explained work performed and additional work needing done. Appreciated friendly courtesy van driver. Thanks for performing repair in an expeditious manner. More