Honda of Jefferson City - Service Center

Pleasant Experience The guys at Honda always get me right in and I never wait very long for my oil changes. I appreciate their urgency since I am always in a hurry. The guys at Honda always get me right in and I never wait very long for my oil changes. I appreciate their urgency since I am always in a hurry. More

Tried to make me pay for warranty work. This dealership said my computer software update was not covered under my bumper to bumper warranty that I purchased with my 2016 Pilot. I called my This dealership said my computer software update was not covered under my bumper to bumper warranty that I purchased with my 2016 Pilot. I called my dealership back home and they explained that the coverage was under Honda’s own warranty. They did apologize and the work was good, but I am moving to MO and am worried about any more warranty issues. I have my contacts back home saved for just such a situation. They were great. I first called the warranty company and they were confused as to why it was not covered and told me to call my dealership. I spent more time battling on the phone than it took to get the work done. Micheal was professional and friendly. He went to lunch when I mentioned the work was covered to the next gentleman, he said nothing, grabbed the paperwork and left. I had to ask him what they were doing before he said anything to me. More

Good service. Nice people. Be careful on the extra services they recommend. Honda says to replace the transmission fluid at 90k mikes and they were trying to convince my wife t Be careful on the extra services they recommend. Honda says to replace the transmission fluid at 90k mikes and they were trying to convince my wife to have it dine at 35k mikes. More

Great service from Tyler ! I have to say that I had some difficulty finally getting around to someone who could answer my questions. I finally got a hold of Tyler in the serv ! I have to say that I had some difficulty finally getting around to someone who could answer my questions. I finally got a hold of Tyler in the service department and he was awesome ! He was able to answer my questions and able to help me make a decision about a purchase I needed to make. My husband eventually met him and had the same experience. I would love to let his bosses know that they have found a jewel and this man. More

Normal service with front brake job. Great service! Informative and work done in a timely manor. Scheduled service online for convenience. First time using that service. Works very we Great service! Informative and work done in a timely manor. Scheduled service online for convenience. First time using that service. Works very well and saves a lot of time. More

Oil change This was the six month oil change and tire rotation for the 2013 van. It was very relaxing experience had a hot coco and read a magazine. Mr. Hager an This was the six month oil change and tire rotation for the 2013 van. It was very relaxing experience had a hot coco and read a magazine. Mr. Hager answered all questions. More

Great experience Very friendly, got us in on a Saturday, unknown problems. He came out talked to us about the problem and offered a solution. Fixed the issue and did Very friendly, got us in on a Saturday, unknown problems. He came out talked to us about the problem and offered a solution. Fixed the issue and did it all with a friendly smile and a great attitude. More

Service Oil change and tire rotation using shuttle to work. Driver was very friendly and timely. Service tech was very helpful and reviewed all testing result Oil change and tire rotation using shuttle to work. Driver was very friendly and timely. Service tech was very helpful and reviewed all testing results on my CRV with no pressure sales. More

Excellent The service department is efficient and Mike Soukup is awesome. I haven’t owned a Honda in over 5 years and Mike still remembered me, even calling me The service department is efficient and Mike Soukup is awesome. I haven’t owned a Honda in over 5 years and Mike still remembered me, even calling me by name. Like I said awesome! The waiting area is comfortable and clean and inviting. I got to visit with my favorite salesman, Earnette, while waiting. More

6 Days to get a part, and a radio that won’t work While it may not have been entirely this dealer’s fault, it did take 6 days for them to get a new tire sensor for my 8 month old car. Brought it in on While it may not have been entirely this dealer’s fault, it did take 6 days for them to get a new tire sensor for my 8 month old car. Brought it in on a Friday, and they said due to a Honda training in Calif, they couldn’t talk with the techs, so bring it back Monday, though they thought I had a bad tire sensor. Please note that all (I think) of my warning lights were constantly going off, with a beep for each one, including the one constantly telling me my brakes were not working properly. I brought it back Monday, and the part hadn’t been ordered, so they needed to keep my car till the next day when the part would arrive. They did give me a loaner, which I really appreciated. On Tuesday I called and they said the part hadn’t come in yet, but it for sure will be in by Wednesday. I called Wednesday, and surprise, the part still had not come in yet. I was upset and let them know, and they said they had reordered the part and for sure it would be in Thurs, which it was thankfully. So 6 days after I first brought my car in and the problem identified, they got the part in and fixed it. Also my sun visor had a rattle which they looked at and fixed, but the first time I tried to swing it to the side, while driving down the highway of course, it fell off and landed in n my lap. Which made me jump a bit. Not a good thing while driving down the highway. And the third problem, yes third, is that my radio has never worked right and keeps freezing. After the first time I brought it in they said they updated the software, but video the problem if it recurs so we can see it. I took lots of videos, and emailed them to the dealership. They said a software update would fix the problem. Of course it didn’t. It was glitching the next day, so I have to now bring my car in for the third time so I can hope that maybe I will then get a fully functioning radio/entertainment system. A working radio should not be so difficult to provide in a $24,500 car, or any car really. It’s sort of a basic requirement. More