Honda of Jefferson City - Service Center

Cameras Replaced Kent was very professional. He made sure the job got done and was willing to go above and beyond when I came to pick up my car. Great customer service Kent was very professional. He made sure the job got done and was willing to go above and beyond when I came to pick up my car. Great customer service. More

Easy to get in and get taken care of Easy to make an appointment and get car needs taken care of. Thankful for suggestions to extend tire life instead of insisting we buy new right away. Easy to make an appointment and get car needs taken care of. Thankful for suggestions to extend tire life instead of insisting we buy new right away. More

Nice facility but you pay for it All the service personnel were kind and informative. Everything was clean and neat. However, the system seems heavily reliant on an individual servi All the service personnel were kind and informative. Everything was clean and neat. However, the system seems heavily reliant on an individual service member. I checked in my car with one person. This person made promises of work that would be done, when it would be done, and answered my responses to the expected “additional items that we found that need to be addressed”. When I was called by a different person because my person was out, he didn’t have the info and needed to call my first person at home. I was told my brake fluid needed to be changed- it was critical! I immediately went to my regular mechanic who tested it in front of me and it measured between 1-2%- did not need to be changed. I use Honda for warranty work only and a local mechanic for everything else. Honda doesn’t build shiny new facilities and service departments for free- you pay for it. More

Great Service Our first oil change and tire rotation was complimentary. They also throw in a car wash with an oil change. The staff were patient and took time to ex Our first oil change and tire rotation was complimentary. They also throw in a car wash with an oil change. The staff were patient and took time to explain features on the vehicle that I didn’t know how to use. While my vehicle was being worked on they provided shuttle service to and from another appointment. More

Excellent customer service, friendly service department, cleaned my vehicle after service, service appointment included a summary report. I will refer friends customer service, friendly service department, cleaned my vehicle after service, service appointment included a summary report. I will refer friends and family to this automotive dealership. More

Great service from Mike Soukup My wife and I had just left Springfield for an anniversary weekend in Milwaukee and just before getting to Jefferson City our Check Engine light came My wife and I had just left Springfield for an anniversary weekend in Milwaukee and just before getting to Jefferson City our Check Engine light came on. We stopped at the Dealer and Mike had the problem diagnosed and repaired in three hours. Thanks for the great customer service! More

Oil change Worked me in for a same day oil change. Dropped off in the morning and was promised a 2:30 scheduled time. Was done by 11:30! Worked me in for a same day oil change. Dropped off in the morning and was promised a 2:30 scheduled time. Was done by 11:30! More

Tried to make me feel bad First, I was supposed to be called in the morning, I had to call in because they had the wrong phone number. I finally talked to the guy that was in First, I was supposed to be called in the morning, I had to call in because they had the wrong phone number. I finally talked to the guy that was in charge of my car after being transferred three times, very frustrating. Next, I was told what had to be done to my car. Well if I am not able to pay the high prices from the dealership, I do not HAVE to have the service done and do not appreciate the condescending attitude when I stated that I had to wait. I was told that I needed new tires and that I could spend up to $150. He said "OK, so I need to price them between $150 to $160". I said no, I said up to $150. I did not appreciate the added amount when I had already told him my highest dollar. When I arrived to pick my car up, the gentleman who checked us out was very nice. He was the best part of whole experience. More

Good professional service. Clean, silent environment, conducive to good quality work. Will be back at next scheduled service. Ty is an excellent service person and that means a Clean, silent environment, conducive to good quality work. Will be back at next scheduled service. Ty is an excellent service person and that means a lot. More

Just a recommendation. I like be this facility. I only wish they would give the car wash with oil change without having to ask. Sometimes you ask and they forget. They shoul I like be this facility. I only wish they would give the car wash with oil change without having to ask. Sometimes you ask and they forget. They should ask you if you would like the car wash. More