Honda of Indian Trail

CUSTOMER SERVICE IS A JOKE!!! My 2012 Honda civic is amazing and that's about it. Customer service SUCKS!!! Frank has got to be the most inconsiderate person ive ever met in my lif My 2012 Honda civic is amazing and that's about it. Customer service SUCKS!!! Frank has got to be the most inconsiderate person ive ever met in my life!!! And the mechanics there are sorry as well😠. The first time I went to get my oil changed i only had the car for 4 months and everything was so perfect when I bought the car. Then good ol' Frank tries to tell me I need to get new tires??!! Really? And said it would "only be $700" and I said I don't have that money right now and he made it very awkward....next oil change my breaks are bad!? And today just put me over the edge!!! I pull up and nobody acknowledged that I was even there which is very RUDE! I tell FRANK what's going on the the screen in my car that shows the oil life,time, mileage etc. Is completely black. he then tells me the freaking diagnostic was going to be $69.00 wow...I'm waiting on my car to get fixed and Frank doesn't even say name right over the intercom...he asked a me a stupid question asking where my stock head unit was? Like I carry it in my pocket😒 he was like it needs a system update. And I need the old head unit hooked up to update it!!!!!!!!!! I just looked down and said this is crappy...and his response was I don't know how to explain it put they needed it for buttons to update it!!! And the mechanics started walking away when I started getting mad. I said every time I come here it's always something wrong with my car!! And he just sat there and said I'm just the person that talks about the problems! I looked at him and said just give my car back! He had a smirk when he said OK I'll come get you when the car comes around which his lazy self didn't...a younger guy did! All I know is I'm not happy with any customer service representatives at metro Honda and thanks showing how much y'all"care" about your loyal honda customers 😠 and Frank you are a liar and a piece of work... ripping people off every day good luck with your life...It just seems to me like if you're not spending $100 or more it feels like you're in their way. So guess what Metro Honda you lost another customer with your sorry service thanks so much!!! More

Luis Rodriguez is the best! We had dealt with a lot of dealers as we searched for a new/newer vehicle. We finally decided on a Honda Ridgeline either new or used. Metro Honda h We had dealt with a lot of dealers as we searched for a new/newer vehicle. We finally decided on a Honda Ridgeline either new or used. Metro Honda had a 2014 with low mileage listed online. I made a call and was connected to Luis. We made arrangements to see the vehicle the next day, a 2.5 hour drive away for us. We met Luis and went for a test drive in the new 2017 and the used 2014 Ridgeline. During the test drive I was impressed with Luis's knowledge of specifics of each vehicle. He knew his cars. There was no pressure, the one thing one dreads in a "new" car purchase. There was of course the negotiation, but through it all Luis maintained his soft spoken manner with no pressure and allowed us time to come to our own decision. There were a few things to be corrected with the Ridgeline and Luis gave us regular updates by phone and even emailed photos of the work done. We made a second trip to pick up the vehicle. We met with David Helms, the finance guy, who appears stern but is a nice guy and were out of there in minutes. Thanks to Luis, best car buying experience ever! More

Love my pilot We went to numerous dealerships and were very unhappy with the sales process and salesmen. Once we got here the process was great and Luis Rodriguez a We went to numerous dealerships and were very unhappy with the sales process and salesmen. Once we got here the process was great and Luis Rodriguez and management were easy to work with. More

All are perfect I'm very happy to cam to this dealers and I'm completely happy with the seller in the dealer..and I will ask my family and friends to came.. I'm very happy to cam to this dealers and I'm completely happy with the seller in the dealer..and I will ask my family and friends to came.. More

Rashad was amazing! I live in Sourh Carolina and made the trip up to Metro Honda. Rashad was so incredibly easy to work. I will definitely be recommending him to my frien I live in Sourh Carolina and made the trip up to Metro Honda. Rashad was so incredibly easy to work. I will definitely be recommending him to my friends and family and look forward to using this dealership in the future! More

Came in for a used van and purchased a brand new one Love Metro Honda! Sales staff super friendly and knowledgeable. They were able to get me into my brand new 2016 Honda odyssey !!! Thank you, Metro H Love Metro Honda! Sales staff super friendly and knowledgeable. They were able to get me into my brand new 2016 Honda odyssey !!! Thank you, Metro Honda! More

The worst sales manager I bought a my vechile from this dealer and the sales person was awesome but they have worst sales Manger. I am.surprised to see the Sales Manger who I bought a my vechile from this dealer and the sales person was awesome but they have worst sales Manger. I am.surprised to see the Sales Manger who doesn't know how to deal with customers. The sales person is better than the Manager. I never recommend anyone to this dealership until there the current sales manager get out from the store. Think before you visit the dealership. More

JR Raulerson- best sales agent! We bought not 1, but 2 new cars from Metro Honda this year, both from JR Raulerson. Shortly after we bought the first car, we were rear ended by anoth We bought not 1, but 2 new cars from Metro Honda this year, both from JR Raulerson. Shortly after we bought the first car, we were rear ended by another driver. Our new car was totaled. After checking prices with other dealerships, JR came through with the best price for our second car. He even spoke to our insurance company on our behalf to help us through the process. He is a genuinely nice person and made the entire experience as easy as possible which (if you've spent any time in car dealerships) is saying A LOT. Never pushy or overbearing- just makes you feel comfortable. I highly recommend working with him if you plan to buy from Metro Honda. More

Great Customer Experience From my first contact with Stan he was very helpful in my car purchase, he answered every question I had and had all the paperwork ready when I came i From my first contact with Stan he was very helpful in my car purchase, he answered every question I had and had all the paperwork ready when I came in to look at the vehicle so it made for a quick process. He was very knowledgeable and was upfront and honest with me about everything. I would definitely deal with Metro Honda again to purchase a car, especially if Stan is there. More

Incredible deal on a Great car I had gotten the runaround at some other Dealers, but Frank Clark gave me the best deal on a brand new 2016 Honda Civic LX, and the most for my trade. I had gotten the runaround at some other Dealers, but Frank Clark gave me the best deal on a brand new 2016 Honda Civic LX, and the most for my trade. Excellent and Friendly team. Absolutely love my car and will enjoy it for years to come! Would recommend Frank and the team to anyone! George B More